A T &T MIDWEST

I called AT&T internet service on Oct 13, 2008, spoke to "Jocelyn" Explained I had two separate phone number accounts, one with just a phone, the other with phone and dial-up internet service. Explained I wanted to switch the internet service to the account that currently had the phone only, totally close the local, long distance and dialup ISP on the other account, and upgrade the ISP to DSL. Jocelyn was extremely helpful, explaining several options to me and working with other ATT departments as needed. She arranged for the DSL modem and related materials to be mailed to me next day, and scheduled the cancellation of my no longer wanted phone account to take place on Oct 16th, and scheduled a technician to come to my house on Oct 17 between 4 and 8 pm. Technician to change the phone jack my computer is connected to from the discontinued account number to the one I was keeping, and setup and install the DSL service in place of my old dial-up service. Technician arrived at 4:30 pm, Quickly rewired the computer phone jack as needed, removed the dialup modem, installed the DSL modem and "filters" on my phones, and guided me through the software installation. Technician made sure internet connection and telephones were working properly before leaving. Technician was very fast, efficient and friendly. The $49.99 charge is for the DSL modem; hi-speed DSL service will be a monthly charge of $ 25.00, appearing on my regular ATT phone bill.