Kraz Construction

The salesman was very pushy. Told me the warranty was a lifetime warranty on the door. Negotiated the price down then added $150 for a permit that was never pulled. Door broke 2 years later and I was told only 1 yr manufacturer warranty as stated on the door. While on hold you hear about their exceptional warranty. After speaking with the lady on the phone and explaining this she offered to pay half the repairs. I said this was not what I was told and she hung up on me. Most unprofessional company I ever dealt with.

Both doors installed but unhappy with quality. In regards to the glass/screen door, we can't use the screen because the door is so flimsy it bends just from door closing too hard, besides the screen is very loose. So that one has to be glass all year round. Actual front door, I expressed concerns of light coming through between the door frame and door in bottom corner. 2 different people came out and the final solution was to place an adhesive square with some kind of bristles in the corner of the door frame next the one already there in order to "fix" the gap of space. EVEN MORE light comes through and now the door stop/ air seal is dysfunctional and has to be fixed all the time otherwise light and air comes through even worse than before. You can see the outline of the inner construction of the door on the outside. The faux wood frame around the glass window pulls away from the door and you can see the glue used to adhere it to the door. Ridiculously overpriced for quality you actually get. Also, we were misinformed about payment options and accrued fees from a lender they changed us to, yet failed to explain the differences between them. Assured us that everything stayed the same. Of course that is MY fault as I believed there was no change in terms, as the salesman and all others at the company I spoke with advised me prior to signing, so I signed and didn't read ALL of the fine print with all the differences held within. Lesson learned. Never again.

Salesman was pushy and took advantage of senior citizens. The crew damaged the roof when ripping the old gutters off the house and did not attempt to repair it or report it. They left nails and debris all around the house and driveway. The did return to fix the roof after several complaints. The guttters leak on every corner. I will never hire this company. This work was at my Mother-in-laws house.

The installers, other workers and helpers were exceptionally professional. They arrived as scheduled, were courteous, explained everything well , and responded respectfully to any requests we had. However,,,,,KRAZ is a 'knock on your door' , hard sell company. For that reason, I would not hire them again. It was so bad initially when the sales person came by to demonstrate the windows and their services that I walked out of the room, telling him to leave before I got more angry. Several conversations on the phone with his boss/supervisor sounded like tough cop/nice cop. The initial exorbitant price was slashed by 75%. I knew the first quote was crazy high. They do good work, but I went through way too much. Reviews on YELP echo my experience. If you want to tough it out with the sales person, KRAZ can do the job.

Very professional. And friendly. Great pricing

unknown

The man that came to give the estimate was pushy and rude. His estimate was fair, so I hired them to do the work anyway. In hindsight I wish that I would have thrown him out of our house. The gutters were installed without complaint. Job was done in a timely manner. They did a fine job on the gutters. After they installed the fence, we started to have problems with our electricity. We would lose power for several hours at a time. Nipsco came out to investigate and apparently one of our underground lines was damaged by the fence insulation. Nipsco made the necessary repairs with no cost to us, but it was a huge inconvenience. They had large machinery on the side of our house, digging several holes. The ground was tore up for months, and was sodded in the spring. I'm sure Nipsco and Kraz hatched out the expense. I wish that I would have never put up that fence, and will probably never hire Kraz to do work for us again.

They did everything including cutting down bushes, moving limbs, and removing roots. Set all the post in quick set cement then went to lunch. When they returned they started attaching the rails and slats. Worked till after dark to finish the job in one day.

Overall, the job went well, but here's the 'bad stuff': -I didn't appreciate the hard sell (high price then the continuing decrease until I agreed) -No one would accept responsibility for errors or mistakes...the job couldn't be performed during the installers' 1st visit because they didn't bring a ladder that was long enough to reach my roof (one side of my house is almost three stories high) AND they initially had the wrong color for the down spouts (I had to sign an authorization form, making it seem that I changed MY mind regarding the colors) -I would have preferred two professionals "on the job" versus one professional and his 'apprentice' -No followup from the pushy salesman or the office team -I'm not sure if I would in fact hire this company again

unknown

unknown

The company representative came to our house and handed out a flyer. We needed our windows done, so I called them, and made an appointment. The salesman was definitely high pressure, although, I read the reviews and was prepared for this. I felt that for the number of windows that is was a fair price and the windows are amazing. They definitely make our house look better and feel a lot warmer!! Our NIPCO bill did go down as promised. 
The workers arrived on time, were very polite and worked very quickly. They estimated the job at 1.5 days and were right on with the estimate. I have to say that we were happy with the overall experience. 
I gave them a "C" for the price due to the fact that they came down over $10,000 from the initial quote and the extremely high pressure sales tactics used.

unknown

unknown

unknown

unknown

unknown

.

unknown

unknown

These people not only use high pressure sales tactics, they harass you. You get a call from them every couple of weeks. We had a quote from them and a quote for Lowes for fence installation and Lowes was well over a thousand dollars cheaper. After year of calls I finally told him I was no longer interested in any fencing, and that I did not want to be called by them ever again. I still got a couple of calls. They came by again and wanted to give my mother a quote for the same thing and reluctantly she agreed. Well, they started harassing her. My father's been in the hospital and the woman who called her on the phone was told that we did not need their services and she proceeded to go right on and go through her written spiel regardless of my mother telling her that my father was in the hospital. These people do not like to take no for an answer, they are unscrupulous and they do not have best rates anywhere. Your best bet is to look at reviews on Angie's List and also if you see someone who has had work done that you like just ask them who their contractor was.

It went fine. They always do a really good work. They did some plastering for us about seven years ago. I just thought they are good.

The original installation was about a year ago. The windows seemed nice and we were satisfied. Around December we noticed that one of the windows had a broken middle pane. They came out to measure the window for replacement which seemed odd since they had made it. When it came it did not fit. They measured it again, and again it did not fit. This happened once again still not fitting. So that's three times with no solution. My wife called again to find out what was going on and she was told the computer said the problem was fixed, surprise to her. The person on the phone said there should be a number on the broken window with a code on it, which must be a secret to their workers. We also are having trouble with a broken seal on another window that fogs up, and another that will not open or lock. Generally not happy with the purchase.

They were not pushy and that was a plus. The workers were efficient and that was a plus as well.

It went great, they came over on February 14, 2014. It was cold, a lot of snow. We thought that they were going to reschedule, they did not. All the work was done the same day. I would recommend Kraz Construction to all my family and friends. They also helped us get real good finance with Tech Credit Union.