According to my parents who are 90+ years old not well. He installed it and really didn't explain anything to them in other than computer jargon. They are having issues within and when they get in the phone. All the people want is money up front to do anything.

Great service. Very professional.

I found them rude. I used them less than a week ago.  It was under warranty.  He said he was not going to repair my computer.  He starts tapping on his computer and was rude.  I told him I will never shop here again and he said all of the other stores have the same policy.  He treated me badly and I told him I won't be using this  chain of shops again.  I refused to pay the extra money.  It was under warranty and I felt it was defective.  My life revolves around the TV and they said it could take 2 to 4 weeks.  I felt that was too long.  They used to give you a loan of a TV.  That is unheard of now.  It should have been free as I had a warranty.  I don't know why he was so condescending, mean and rude.  The worst thing you can be on our society is an old women.  I talked to his manager and told him he was rude. They don't reprimand anyone in these places.