TLC Plumbing Inc

Quick, clean, wonderful!

He replaced the pipes.

Great, would hire TLC plumbing again

I called them out to repair a toilet. They asked the brand over the phone. I told them. I also told them I needed a complete bowl package. I told them this so they would have all the parts they needed. The guy came out fixed half the problem then told me he would have to order parts. The parts he had to order was due to his adjustments. He removed a seal and could not get the new one to fit. He charged me $200.00. When i called to asked about the parts, i was told that there would be an additional $200.00 due to complete the work. I asked would they deduct the amount already charged for the toilet. I was told no. Then I was told that I could replace the toilet for $300.00. When I questioned why I was not told this information before the repair, I was told that this was an after market toilet.? What does that have to do with anything? They knew this before the appointment was made. I was given no consideration or choice in the decision that was made. I am out $200.00 and my toilet still does not work!!!

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I called in the morning and had someone there by the afternoon and Daryl was awesome! He was diligent and immediately assessed the problem and never stopped working to take a break even though it was a hard, difficult job. He explained what he was doing the entire time and took care of the issue, which ended up being a lot of roots 70 feet down the line. I was really stressed out about having to find a plumber, as I've never had to call one before, and fortunately the issue wasn't as bad as it could have been and the cost was reasonable for what was done. I would highly recommend them to anyone. My sister recommended them to me after she had to use them several years ago with a similar problem. Thank you!

This company has a $20 coupon on its website and no where did it state that the coupon must be printed and presented at the time of service. TLC refused to honor the coupon at time of service. I called TLC this morning to schedule a service call. I asked whether the $20 coupon advertised on their website would apply to this service and was told yes. I told TLC that I would be at work when they came that day, but would leave a check that my kids' babysitter could fill in the amount after service was rendered. The Coupon on the website did not state anywhere that it must be printed and presented at the time of service. The person at TLC did not tell me when I specifically asked if the coupon would apply that it needed to be presented in writing. The service provider refused to honor the coupon when the babysitter went to fill in the amount due and owing. The babysitter was upset and called both me and my husband at work. We advised her of the above but the service provider continued to refuse to honor the coupon and the agreement that it would apply. We instructed her to pay without the adjustment for the coupon because we were not there to resolve the issue. I called the owner later and explained the above and specifically told her that that was not ethical to take the position that the coupon needed to be presented at the time of service since I was never told that when I specifically asked TLC and also it was not on the website. TLC's owner refused to honor the coupon despite my explaining the details above. Her statements: "if I had to print it out to attach to the invoice, I'd be out the cost of the paper"; "if we let anyone who saw the coupon use it that would be everyone"; "everyone knows all coupons must be printed out". Dishonest and unethical. While I do not care about the money, I care about the principle of such behavior.

well. service coordinator very accommodating. serviceman right on time, friendly, and very straight forward/informative regarding what went wrong with sump pump. also very respectful in keeping the area clean. lower cost because we actually bought the sump pump prior to service appt.

Great job explained everything and gave me advice to help with avoiding the problem in the future

very smoothly

They did a great job. They were very professional and nest. they made sure that they cleaned up after themselves and explained what they did. They were very helpful in telling me how to prevent the problem in the future and if the problem does occur where to have the future plumbers look.

The lady in the office took my initial request and arranged exactly the right people to come out and see me. She then arranged an appropriate time, checked with me the day before, and also gave me a call when the plumber was on their way. I appreciate the constant communication. The plumbers were professional and agreed to everything up front. I will always be using these guys in the future for my plumbing needs.

I am not an easy customer.  I changed my mind on the flooring.  I couldn't decide on a paint.  It took me forever to select a vanity.  And I bought a particularly difficult light fixture. 
Last year I had the downstairs bathroom done, and had a horrible experience.  So I was a bit of a nag going into this.  The guys at 
TLC stuck with me through the whole project and were nothing but kind and professional.
This company will give you an honest estimate.  But in my case, since I changed my mind and because the house is old, the price was over the estimate.  Nobody's fault.  I knew it would be expensive.
And you get what you pay for.  The room is beautiful and a pleasure to use.  I couldn't be happier.

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Very well. The repairman had to leave to acquire a part; returned promptly and all repairs were complete within an hour.

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