Meyer's Heating and Cooling

Great, service person was over within an hour, work was done quickly and I was all warm and cozy again!

Very well my latest issue was a root problem that went all the way out to the alley. Water was backing up in the basement. The plumber handled it quickly and without issue.

I am not sure I went through Angie's List to find them, but they are on Angie's List. I have used them for plumbing work, and for HVAC. All that work was done over a year ago. I got a new water heater put in and a furnace and air conditioning system as well. I had estimates from other companies and they were definitely the cheapest. I had a bad experience with them with the water heater, but that wasn't related to getting my whole house re-plumbed.

They installed the expansion tank. They left the instruction booklet after they left and I was reading it to make sure there weren't any special instruction or anything that I had to do on my end. I had ready that it needed to be installed vertically -- it said must be installed vertically. They actually installed it horizontally so I called them up and mentioned that to them. They had said they had been doing it for years and some applications require them to install them horizontally based on space requirements. They said basically if I wanted them to install it vertically then I was going to have to pay for them to come back out. I told them if they had read the instruction booklet they would have seen it must be installed vertically. They said I would not have any problems. So I ended up calling the manufacturer of the expansion tank and talked to their technical support team. I asked them why they put that in the manual and they said they put it back in there because the expansion tanks get heavy and if it is not supported properly in a horizontal position they can leak. Then I called the Myers company back and told them about that. They just kept saying if I wanted them to come out I was going to have to pay them. It kind of left a sour taste in my mouth because it was something the instruction said it should be done a certain way, yet they did it a different way. I have not had any problem with it and I ended up leaving it as it is because the manufacturer said it would be okay that way. But as far as following directions it would have been kind of nice had they actually read the instructions and followed them. I feel it should have been done based on what the instructions said and not previous installs had gone by. They just did it the way they wanted and just figured I would not say anything about it because I am young. I had spent thousands of dollars with them a year earlier because I had a furnace installed and a hot water heater put in you would think they would send a technician out to spend 10 minutes of time just to do it the way the instructions said, but they wouldn't do it without me sending them more money. Instead if was like $95 for them to come out. And their location is close to mine and it wasn't a big job. It only took a half hour to do the job and to rework it it would not have taken them only half the time. They are a very reputable company. I would have thought they would have stood behind their work a little bit better, but I guess you live and learn. But I wouldn't hesitate to use them again. They called me quick and came out, like, the next day.

They put a condensate line in my attic due to a collapsed drain a slab house. It was not insulated and so it froze in the winter and burst. Water was coming into my attic and finally damaged the drywall and came through the ceiling into my house. I was told the condensate line was only under 1 year warranty so I had to pay for a repair. However, the repairman did not find both leaks, even though he said he had checked the rest of the line. As a result I had more water come into my attic and more damage was done to the drywall and I had to have another company come to repair a second leak. By this time, I did not trust Meyers any more to do the job.

I got them off of Angie’s List. I really don’t know about the price, I guess it is comparison with what I’ve seen on television, advertises prices. This is the first time we’ve had central air. They have good quality service.

Few challenges with install but in the end they fixed the problem. Would hire again.

The visit went fine, it is the lack of responsiveness and follow through from the field representative.

The install went very well with the first of the two fans, but the second one was more difficult. The serviceman said that it would have been very challenging for us to do this install by ourselves, which we were going to try to do. Then we decided to have a pro do it since electrical work is not something to mess with if you do not have the knowledge. Now I'm extremely glad we had Meyers do this for us. It took him awhile to get the second one done due to the wiring being cut too short and I wanted it as close to the ceiling as possible, without the extension bar. The fans work great and run nice and quiet.

First technician did not figure out problem, but second one we called two days later did. They did not charge a weekend charge for second call since first one wasn't handled properly. Have used them before and been satisfied with work.