The Glass Guru of Indy South
About us
We are Indy's Finest Full Service Glass Shop that offers replacement options as well as money saving restoration options on windows and doors. Whether it be wood rot restoration, moisture removal in double pane glass or totally new replacement windows, we are here to help you with saving money and making the right decisions for your home or place of business!
Business highlights
Emergency services offered
15 years of experience
Services we offer
Window moisture, cabinet, doors, glass repair, glass scratch removal, hardware, new & replacement windows, replacement, screens, shower & mirror glass, surface protection & door conversions., table tops, water stain & spot
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.792 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 7% | ||
| 3% | ||
| 2% | ||
| 2% |
Showing 1-25 of 92 reviews
Ronald B.
Oct 2017
Excellent ....
Ronald B.
Oct 2017
Very well .......
Angelo W.
Jul 2017
.
Rebecca G.
Jun 2017
For the estimate, Glass Guru's tech arrived promptly, checked the panes for the moisture problem, and measured for replacement. It took about two weeks before they scheduled the replacement work. My appointment for the replacement was at 10:30, and the tech called at 10:25 to say he was running late, and could be there at 11:00. I have to admit to a little irritation until I saw the reason: he was working, alone, with a badly injured hand. Despite that, he got the whole installation done quickly and professionally. It looks excellent. I guess time will tell if this was the right way to go, replacing just the damaged pane instead of the whole window. It was a little expensive, I thought, to do this, and I would not recommend it if you needed more than a single pane replaced to restore a window. However, if you just have a damaged portion to a large window and don't want to replace the whole thing, this is the way to go.
Bo D.
May 2017
Their composite windows are very nice. They open and close smoothly. The noise reduction and temperature insulation are great. The windows were thousands of dollars less expensive than Bee Windows and come with a better warranty. There were some minor fit and finish issues with them as well as the screens. Some of the wood pieces have small gaps. One screen doesn't fit. However, considering the price, the complaints are relatively minor. It did take longer than communicated to get windows in and installed. Office was good to talk with when I called them but not proactive on communicating delays or status. Same with installers. They didn't show up one day and I had to call them to find out that they had called it off. All in all, I love the products and would use again for the value.
Ronald B.
Mar 2017
Very well.
SHERIDAN S.
Mar 2017
Glass guru was great! They were responsive, timely, and did a quick and professional repair. We were pleased and grateful for their promptness since this happened in the middle of some very cold winter weather.
Karen P.
Jul 2016
Glass Guru was able to come out right away to give me an estimate on a picture window I have. I wanted to get the moisture removed between the panes, but it was too old and damaged to repair. I got an estimate for a brand new window and went ahead with it. The price for the brand new window and labor was great. It got installed right after the window came in. The installers did a great job and installed it in about 2 hours. The new window is high quality and just beautiful. They also have an excellent warranty. Everybody I interacted with - the man who gave me the estimate, everybody at the office, and the installers - were extremely friendly and professional. I would highly recommend this company and plan to use them again in the future if I replace more windows.
Ann B.
May 2016
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Terry K.
May 2016
unknown
Cheryl C.
May 2016
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Scott T.
Apr 2016
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Patrick R.
Mar 2016
unknown
Peggy R.
Mar 2016
If you're looking for a company that prides itself on customer service, I definitely would not hire this company. Unlike what they say they only work 9:30 am to 5:00 pm, which makes them impossible to work with if you have a job. I took off work to schedule them to come & give me an estimate on getting rid of water between window glass which they claim that they do. Of course, they claimed we need new glass for two windows instead. They ordered the glass & returned in a couple of weeks at which time I took off another day of work. Since one of the pieces of glass broke when they were trying to put it in, I am again trying to schedule more time off from work so that they can replace the broken glass. I requested a time on Saturday & was told that they would try to get that scheduled. It has been two weeks since that conversation & they still have not returned my call.
Response from The Glass Guru of Indy South
"We have absolutely no record of this client. Angie's List Corporate office has been contacted and stated they would look into the review to see if this was filed under the wrong company. The review is from work supposedly done 4 1/2 years ago."
Mark G.
Feb 2016
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THOMAS J.
Jan 2016
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Dennis B.
Oct 2015
Top notch start to finish. Estimator showed up for an appointment on time and provided a competitive estimate. The double hung window require replacement of bottom and side sash as well as the thermal pane itself. Sam and Pedro showed up 10 minutes early and started the sash repair. Sam really knows what he's doing when it comes to custom sash prep. Great job overall! Reasonable price and 10% discount on the job at completion.
I'll use them again for window repair if the need arises.
I'll use them again for window repair if the need arises.
JOE L.
Oct 2015
unknown
Penny V.
Sep 2015
The 227.33 was for one window and I was supposed the pay the balance. Instead of receiving a bill, they reached into my account a month later. When I called I was told they had every right to do it. I talked to a supervisor and she talked over top of me trying to make her point. She was very rude, very unprofessional and ended up yelling at me. I asked for her supervisor and she says the book keeper will call me. She called while I was on the phone and I asked for her supervisor and she ended up hanging up on me. I called back and talked to Adam and he talked over me as well. I told him I was going to dispute it and he told me there would be morecharges added to it.
Response from The Glass Guru of Indy South
"[Member Name Removed] was given 6 1/2 weeks to pay balance due. She was satisfied with our work but mentioned she didn't have funds due to the fact that she was on a fixed income. After 3 emails and 7 voicemails, we gave her a warm and professional message that we would run her credit card on file for service rendered and signed off on when the completion of the work was completed."
David E.
Sep 2015
It was terrible. They said that it would take two to three weeks in the beginning and it ended up taking three months. They came out and ordered the wrong window twice. They had to come out three different times. I was trying to sell the house and it was just a real hassle. I was not happy at all. It was too expensive.
Response from The Glass Guru of Indy South
"Sorry for the hassle! As with most of our customers who have given us "A" ratings, our service is appreciated. This was just one of those jobs between us measuring and our manufacturer making the product, it was not as timely as we would like. Good thing is that it doesn't happen often this way!! Philippians 3:8"
Ronald W.
Jul 2015
unknown
Jason M.
Jul 2015
Great! They had someone available and were able to send them out the same day.
Great Job. Will surely use again.
Great Job. Will surely use again.
Karen P.
Jun 2015
unknown
Devonna U.
Feb 2015
The guy came out and measured, gave us the estimate, we sent him a deposit to start and he called when the window was ready and came and installed it. He did a good job, we had nothing to clean except normal cleaning, like sweeping. I do have other windows to do later and I will call them back to do the work.
ANNETTE R.
Jan 2015
Everything went well.
Licensing
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FAQ
The Glass Guru of Indy South is currently rated 4.7 overall out of 5.
The Glass Guru of Indy South accepts the following forms of payment: CreditCard
Yes, The Glass Guru of Indy South offers free project estimates.
No, The Glass Guru of Indy South does not offer eco-friendly accreditations.
No, The Glass Guru of Indy South does not offer a senior discount.
Yes, The Glass Guru of Indy South offers emergency services.
No, The Glass Guru of Indy South does not offer warranties.