The Glass Guru of Indy South

Excellent ....

Very well .......

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For the estimate, Glass Guru's tech arrived promptly, checked the panes for the moisture problem, and measured for replacement. It took about two weeks before they scheduled the replacement work. My appointment for the replacement was at 10:30, and the tech called at 10:25 to say he was running late, and could be there at 11:00. I have to admit to a little irritation until I saw the reason: he was working, alone, with a badly injured hand. Despite that, he got the whole installation done quickly and professionally. It looks excellent. I guess time will tell if this was the right way to go, replacing just the damaged pane instead of the whole window. It was a little expensive, I thought, to do this, and I would not recommend it if you needed more than a single pane replaced to restore a window. However, if you just have a damaged portion to a large window and don't want to replace the whole thing, this is the way to go.

Their composite windows are very nice. They open and close smoothly. The noise reduction and temperature insulation are great. The windows were thousands of dollars less expensive than Bee Windows and come with a better warranty. There were some minor fit and finish issues with them as well as the screens. Some of the wood pieces have small gaps. One screen doesn't fit. However, considering the price, the complaints are relatively minor. It did take longer than communicated to get windows in and installed. Office was good to talk with when I called them but not proactive on communicating delays or status. Same with installers. They didn't show up one day and I had to call them to find out that they had called it off. All in all, I love the products and would use again for the value.

Very well.

Glass guru was great! They were responsive, timely, and did a quick and professional repair. We were pleased and grateful for their promptness since this happened in the middle of some very cold winter weather.

Glass Guru was able to come out right away to give me an estimate on a picture window I have. I wanted to get the moisture removed between the panes, but it was too old and damaged to repair. I got an estimate for a brand new window and went ahead with it. The price for the brand new window and labor was great. It got installed right after the window came in. The installers did a great job and installed it in about 2 hours. The new window is high quality and just beautiful. They also have an excellent warranty. Everybody I interacted with - the man who gave me the estimate, everybody at the office, and the installers - were extremely friendly and professional. I would highly recommend this company and plan to use them again in the future if I replace more windows.

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If you're looking for a company that prides itself on customer service, I definitely would not hire this company. Unlike what they say they only work 9:30 am to 5:00 pm, which makes them impossible to work with if you have a job. I took off work to schedule them to come & give me an estimate on getting rid of water between window glass which they claim that they do. Of course, they claimed we need new glass for two windows instead. They ordered the glass & returned in a couple of weeks at which time I took off another day of work. Since one of the pieces of glass broke when they were trying to put it in, I am again trying to schedule more time off from work so that they can replace the broken glass. I requested a time on Saturday & was told that they would try to get that scheduled. It has been two weeks since that conversation & they still have not returned my call.

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The 227.33 was for one window and I was supposed the pay the balance. Instead of receiving a bill, they reached into my account a month later. When I called I was told they had every right to do it. I talked to a supervisor and she talked over top of me trying to make her point. She was very rude, very unprofessional and ended up yelling at me. I asked for her supervisor and she says the book keeper will call me. She called while I was on the phone and I asked for her supervisor and she ended up hanging up on me. I called back and talked to Adam and he talked over me as well. I told him I was going to dispute it and he told me there would be morecharges added to it.

Evaluation of all windows with Estimate of all repair work was provided.  Options including cost of  total window replacement  v. repair of wood rot was provided.  Work was completed as promised an on schedule.  After they left, I noticed a broken piece on the plastic where the window goes up and down.  Window could not be raised or lowered.  Even though I was not certain as to whether this problem existed prior to the repair, they replaced the broken piece at their cost and window operates fine.  Would highly recommend their services.