NATIONAL CABINET FACTORY OULET

We purchased our kitchen cabinets from them when we remodeled our kitchen. The price seemed good at the time, but the quality of the delivered product explained why. We bought several upgrades and were told we were getting their high end line. Very, very disappointing - I had to extend a wall to make the cabinets fit because they designed it using the wrong dimensions. Several cabinets were busted upon arrival, which caused several delays with the rest of the work. They were built with sloppy construction, cheap hinges, etc. several cabinets were out of square, which made installation a real pain. Bottom line, avoid this place like the plague!

Cabinets were delivered on Nov. 7, 2007; we began un-boxing them for installation on Nov. 10 and began finding problems described above. Contacted salesman the following Monday; he said he would contact "company rep" but as far as we know he never did. After weeks of no response, sent letter to National Cabinet owner requesting full refund; still no response. Only after we contacted attorney who called them on our behalf did they respond saying salesman no longer worked there. They offered to replace 7 cabinets but refuse to even acknowledge our refund request. Two issues: 1) Their salesman lied to us about the product, but they admit no wrong doing; 2) cabinet quality is awful; even if 7 unusable cabinets are replaced, product is still not what we were promised. Company owners have been incredibly rude and insulting to us. Incompetent sales staff cannot even get replacement order correct. We continue to be without our kitchen with no resolution in sight.

This has been a 5 month hassle that we are still dealing with. We were told that cabinets were in, and when we paid the balance we could pick them up. We did this and still did not receive cabinets for over a week. They sent the wrong sizes and styles on 3 different occasions, costing me more money with the contractor we hired to install them. We initially placed the order over the summer, and we still have a cabinet in our kitchen that has no door on it. National Cabinet (Stacy Tober) now tells us that they no longer carry these particular cabinets, and this is basically my problem. It usually takes at least 3 phone calls and roughly 1-2 weeks to get anyone to call me back. I do not recommend this company.

VERY FLEXIBLE AND GREAT COMPANY TO WORK WITH. THEY HAVE AN AREA IN THE BUILDING FOR CHILDREN TO PLAY AND WATCH VIDEOS. ASSOCIATES DID NOT SEEM TO BE BOTHERED BY OUR KIDS AS THEY DID KEEP INTERRUPTING. GREAT ENVIRONMENT. NEVER FELT ANY PRESSURE TO BUY.