MIDWEST GARAGE DOOR SYSTEMS

We would definitely hire them again. The only 'negative' about the experience -- and this is minor in the scheme of the whole process -- is that we visited their 'showroom' to start the project. The gentleman we spoke with there wasn't completely knowledgeable; the receptionist answered many of our questions, however. We were told that 'Angela' was at the county fair but that she would call and set up an appointment to come to our home. After several days, she had not called. However, I texted her. She immediately responded, set up the appointment, came to our home within just a couple of days, and was awesome! She ordered exactly what we needed, answered all of our questions, and told us the door would be in within 2-3 weeks. It arrived after just a couple of weeks. An appointment was scheduled for the install within a few days. 'Brett' did the install -- and did an awesome job! He was professional, pleasant, careful, detail-minded, and ensured that we were happy with his install. (Unusual in the 'trades' service industry, they were always on time!) Regarding the door itself ... They were able to match -- very closely -- the color we needed with a stock color .... that never needs painting! The door brand is 'Clopay.' We opted for the 'Intellicore' insulation technology and upgraded to heavy-duty hardware. The $1,105 price included complete installation and haul-away of our old door. Very happy we went with Midwest for this project -- and would definitely use them again!

Angela came out to measure my doors and show me options at 1pm and by 5pm I had a quote to make a decision by. About 2 weeks later my doors were in and we set up a time for installation the following week. Charles was my installer and he was AWESOME. He called as they had promised and let me know he was about 40 minutes out when he left the shop that morning with my doors. He was on time and quickly assessed my current set up and let me know about a few things that would need to be done in order to have my new doors mounted onto the existing tracks -- this mostly consisted of a few cut-outs in the drywall over the door for brackets that were different and such, and he made those cleanly and only as big as required, and checked with me to make sure I knew he would need to do that and that I was ok with it. I was surprised that he was installing 2 doors alone, but he clearly knows his stuff and while it took him most of the day at my house he was working efficiently and smartly to get it done in a quality manner. He ensured everything was working properly, cleaned up and did final paperwork with me before he left. He did a phenomenal job and I couldn't be more pleased with the quality and look of my new doors! My entire experience with Midwest was so positive - everyone from the front office to reception to scheduling to install was incredibly professional and pleasant. I would highly recommend them!

Technician (Charles) arrived within the given interval, calling me when he was leaving the previous job. I hung around the garage area the whole time he was here, not to keep an eye on him, but was interested in the mechanics of the work. I also like to chitchat with folks if they’re so enclosed. He was very tolerant of this and obliged. I was impressed by his attention to detail in his work and the safety aspects involved. It didn’t take too long to get the job completed. He had to call tech support on the internet parts as they weren’t behaving coming to the conclusion that there was a defect in one unit. Cleaned up he progressed and when the job was complete.

Great! Angela did the quote on-site and was pleasant and personable. Paul did the install and was clean and professional.

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The technician was prompt in getting here and also in fixing the problems.  The cost was reasonable.  I would recommend them to anyone needing garage door service.

They were here when they said they would be.  The spring was broken and was replaced.  Because the door has two springs, we replaced the good spring so both springs would be equal.  Also replaced a broken hinge and oiled the other garage door.

Provider had a quick response on an after hours call after our garage door malfunctioned in the evening.  We got a call ahead when they were 15 minutes away.  The garage door was stuck open (at an angle), and the support on one side was bent.  He corrected the bent support, and made the door operational so that we would be able to get our vehicle in and out of the garage.  He also installed a manual lock inside to secure the garage, until we were able to schedule and replace the door and supports.  (This was only an emergency call to secure the home).  We greatly appreciated the timeliness and efficiency of the service.