MATTRESS GALLERY

Great customer service. Sales staff answered every question. I had a 90 day trial on a Tempurpedic bed. I sent the mattress back without any hassle as long as I was to buy another mattress from them. Which was fine because their prices are reasonable anyway. They were up front and honest about what and how things would take place if I would want a return.

THE FRAME HAD TO BE ORDERED. WE WERE TOLD IT WOULD TAKE A WEEK FOR IT TO COME IN. IT TOOK 7 WEEKS. THEY WERE APOLOGETIC WHEN WE CALLED TO CHECK ON THE STATUS BUT KEPT TELLING US IT WOULD BE "NEXT WEEK." AFTER ABOUT A MONTH, I CALLED ANOTHER MATTRESS GALLERY TO SEE IF I COULD GET THE FRAME THERE. I WAS IMMEDIATELY TOLD IT WAS BACK ORDERED & WOULD TAKE SEVERAL WEEKS TO ARRIVE. IT WOULD'VE BEEN MUCH EASIER & LESS AGGRAVATING IF THE GREENWOOD STORE HAD TOLD US THAT EARLY ON. ALSO, ONLY ONE PERSON IS USUALLY IN THE STORE. IF THEY HAVE ANOTHER CUSTOMER, WE'VE BEEN TOTALLY IGNORED, WITHOUT EVEN A GREETING, FOR A LONG TIME.