JM Williams Plumbing INC dba/Ameri-Plumb

I filed a home warranty claim with HMS and Ameri-Plumb was the assigned contractor. I left a message for Jon, the owner, on a Sunday evening because, although it wasn't exactly an emergency situation, we wanted the leaky garbage disposal to be fixed as soon as possible. I followed up the next morning with an email to Jon and then around mid-day called him again. This time I spoke with him directly and he indicated that he had already called me back, which he hadn't. He said he would be out the next morning at 7. Immediately after our call I texted him a confirmation of our appointment time and my address. The next morning. he did not arrive on time but contacted me to say he would be 30-40 minutes late. He was more than an hour late. When I answered the door he said hello, but really nothing else. I showed him the leaking garbage disposal and he mumbled something about it probably needing to be replaced. He basically did not speak to either myself or my husband the entire time he was at our house. He did get right to work and quickly switched out the old garbage disposal for a new one. When he appeared to be done with his work, my husband paid him our home warranty deductible. He made some mention of how he had created quite a mess, which was obvious, but he made absolutely no effort to clean up the large mess all over my kitchen floor and under my sink. He had been using one of my buckets, which had been sitting under the sink to collect water, and he left it full of dirt and grime under the sink. So far there have been no problems with his work (only time will tell), but based responsiveness and lack of professionalism I would not recommend Ameri-Plumb.

They promised to come in at 9 am the next morning which was today.   They were just four minutes late, whic h is very much acceptable considering the roads were slick (we are talking about two inches of snow).   The plumber also owns the business.  He bought a son who is approiximately ten to twelve years old, whom I assume is learning the trade and eventually take over the business about 15 years from now, I think.   The son was very professional and I hope, does exactly what his father does.

The father found out there needed to be a new valve installed (covered by the warranty, thank God!).   he did it the same day completed the job in less than an hour, allowed me to check the work by flushing the toliet and explained what happened.

The company does have a web page which is www.ameri-plub.com.   They do accept cash and credit cards.

Amer-Plumb is a top notch company. All the work was done right at a very reasonable price. Jon Williams was very professional, and I will definetly use him again for future work.

It went as well as I could have expected under the circumstances. Water heater broke late one evening, water was on basement floor. Contacted the home warranty company who suggested I call Ameri-Plumb. They came asap and agreed to work with the home warranty company to get the work ok'd the next day; which they delivered on. They completed the work in a mannerly fashion and did everything I asked in replacing a good water heater with all the safety features that had been on the original. They were professional in every way and I would certainly consider using their services again. When you often hear of people being taken advantage of by home warranty companies and/or the plumbing companies it was such a great feeling to know we had been serviced by professionals who were actually trying to help us out as soon(and as efficiently) as possible and without over-pricing.

No complications, no surprises and no additional charges. Everything went great.

Jon did an excellent job. The tub rpair required difficult removal of some finished woodwork that he carefully removed in on peice and reinstalled without damage.