Indiana Eye Clinic

DO NOT GO HERE! I HAVE HAD NOTHING BUT BAD EXPERIENCES. I HAD PRK EYE SURGERY HERE 4 YEARS AGO. WHATS PRK? I DONT EVEN KNOW!!!! ITS LIKE LASIK. THEY HEARED ME THROUGH LIKE CATTLE, TOOK MY 10K QUICKLY AND SENT ME ON. I WAS OFF WORK 5 DAYS BECAUSE OF HORRIBLE PAIN. THEY TOLD ME I JUST HAD LOW PAIN TOLERANCE AND WOULD NOT GIVE PAIN MEDS. AFTER 5 DAYS MY VISION WAS GOOD THANKFULLY. NOW 4 YEARS LATER I CANNOT SEE VERY WELL FAR AWAY OR AT NIGHT. I GOT AN APPT TO GET CHECKED. I WAS JUST TURNED AWAY BECAUSE MY INSURANCE WAS DIFFERENT UNLESS I WANTED TO PAY OUT OF POCKET. NO WARRANTY ON SURGERY. NO NOTHING! Yes I should've asked more questions and got 2nd opinion. But now I'm screwed and probably going back to glasses/contacts after only 4yrs and 10k out of pocket!!! THIS PLACE DOES NOT CARE ABOUT YOU THEY ONLY WANT MONEY!

They were very professional

a lot of waiting. they appear to operate on volume. I felt like a number rather than a person. I do not feel I can trust them with my eye care. I don't think they have my best interests as a patient at heart. Dr. McCormick in particular is not exactly mr. personality.

It went very well

The exam itself went fine but this is an assembly line operation and there are long waits. I have been there many times over the last several years and there is always a lot of waiting. The doctor did apologize for the wait when I finally got in to see him but the wait time here is always excessive. That never changes despite the apologies. At the front desk where I checked in, the woman who checked me in was very polite and friendly but the other woman was very abrasive and had no customer service skills at all. I did not have to deal with her but I overheard her talking to another customer on the phone and she was very condescending and abrupt. If I would have had to deal with her I would have filed a complaint against her with management.

The times that I have visited this location have been terrible. The wait times are forever. I sat for 2 hours waiting to be seen. The staff is very unorganized and absolutely clueless about how to run a practice of this size. My father went in to have a picture measurement done of his retina and the staff member informed him that he was being seen for his yearly exam, which he had just completed a few months ago. This was simply a recheck to get a baseline measurement to make sure nothing had gone wrong. He was told that the imaging machine was broken which in fact it was not. So he did not end up getting that done at all. When he called later to speak with the practice manager he was given the run around and finally was told that the office manager was not in for the entire week. My family will never return to this business even though we have been seeing doctor Box for 40+ years. This business has terrible service, unprofessional behavior, and poor patient care.

DO NOT GO TO THIS CLINIC!  The factory-like atmosphere demotes individuals to cogs in a wheel, the 2-3 hours for each appointment are absurd, and the staff, although superficially friendly, are demeaning.  When I apparently didn't hear my name being called from the waiting room, the assistant made a derogatory remark to someone she was training, saying, "You have to get really close to the TV if you want them to hear you."  Although I was sitting close to the TV, the reason I may not have heard her was the insufferable noise employees made, talking loudly to each other, and yelling unnecessarily loudly to call patients, who all sat in near absolute silence.

When I was finally called in to an exam room, nearly 2 hours after I arrived, and after a short vision test and dilation, it was evident the assistant had no idea why I was there, but insisted on talking over every single answer I tried to give her as she fired off questions that had no bearing whatsoever on today's visit.  I unfortunately told her, in answer to one of her questions, that I was interested, eventually, in getting a cataract removed from my right eye.  Despite my attempt to re-direct her to the initial purpose of today's visit, she honed in on the cataract removal, subsequently telling me I was not a candidate for the surgery, since my vision in that eye was " correctable to 20/25" with glasses.  I knew that was incorrect, as my previous eye doctor had yearly recommended removal of the cataract, telling me that it was impossible to correct the vision in that eye effectively until the cataract was removed.  Despite any attempt on my part to explain to the assistant that her information must be mistaken, she continued to stridently insist on interrupting every sentence I started.

When Dr. Box finally came in, seeing she was questioning me, he told her he could come back in a few minutes.  It was nearly 6:00 pm, and I said that I would like to talk to him instead.  He examined my left and right eyes, and immediately said I was a candidate for cataract removal.  Totally confused by now, when I told him (for clarification purposes only)  the assistant had repeatedly told me I wasn't, and quoted the things she had said to me, she interrupted again to say, "That's not what I said!".  I asked if it was possible to have another assistant, but Dr. Box said she was the best in their office (!!), that they worked as a team, and he was unwilling to do my cataract surgery!

When I walked to the lobby and up to the desk and asked to check out, the assistant there gave me a withering look, and told me to sit down, that she was helping another patient--who just then walked up behind me.

There is absolutely nothing professional or truly patient-friendly about this assembly-line shop pretending to be a professional clinic.  I cannot recommend a single thing about it.  After waiting patiently an interminable amount of time in the waiting room, when I was finally called to an exam room, they rushed the actual appointment, apparently so they could go home.  My last appointment there a few weeks ago took over three hours..  A truly horrible experience!

The good news is that I can surely find an eye doctor of equal or greater expertise who won't keep me waiting for 2-3 hours, with staff members who treat patients with respect.

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I have been a customer here for 16+  years and previously could only say good things..  Unfortunately I had a VERY BAD experience today. Indiana Eye Clinic incorrectly scheduled me (after last year's annual exam) exactly one day shy of a full year (364 days later).  It wasn't until I took off work today, and showed up at the office did they call to confirm I was eligible for my annual exam with my insurance.  Unfortunately, that's where everything went downhill.
Due to IEC's error in not scheduling me more than 365 days apart, my insurance wouldn't cover my exam.  Even after talking to insurance, there was nothing they could do to override the 15 hours difference.  But then again it wasn't insurance's fault, it was IEC's.
IEC did nothing to accommodate me for their  error. Oh, they were willing to go ahead and see me, but at my expense when it would be filed as medical vs. vision; therefore I'd be eating the increased charge.  From a customer perspective, they should have acknowledged it was their error, and agreed to see me and eat the differential exam charge. Instead, I have to take another day off work and go back and start the process all over again.  UGH!

Testing went well. Was registered and taken back for testing promptly. While waiting, I started to read a magazine. When the tech came to take me back, I was told that I couldn't do any reading before the testing. Was not told this in advance. Proceeded with testing, however. Testing done in more than 1 room with differnt equipment. Was done within one hour. Staff was friendly and efficient, except for failing to inform me not to read. Testing was not uncomfortable, except for drying out eyes due to not being able to blink.

When checking out, lady took time to check if I had any future appointments. Location in Greenwood, IN is easy to get to. Waiting area pleasant, cold drinking water available, restrooms clean. Same is true for Plainfield location, except no restroom available in office. They are located down the hall from office. Hot drinks and cold water are made available.

I have had minor complaints with the technical staff and financial consultant in the Plainfield office. I would overlook these if I had received the results I had paid for and was promised. My main complaint, and this is a significant one, was not being told of possible complications. When I asked what if the Crystalens didn't work, I was told they could be fine tuned and tweaked to get better results.

On more than one occasion, I was told something by the technical staff that the doctor contradicted. I was told by tech staff that I had jeopardized my post op results by not following post op directions. I was suppose to only wear reading glasses. This was impossible to do, since blood vessels had been broken in my eye during surgery, preventing me from seeing out of my right eye. Left presurgery eye was very myopic. Had to wear my regular eyeglasses just to function. I mentioned my extremely bloodshot eye after the surgery. Was told this was normal. Never having had cataract surgery before, I didn't know this was not normal. Only had minor redness after lt eye surgery done later. This was not the only time I was told something different by staff from doctor. Was told lenses were intentionally placed in different location in eyes to get different levels of correction. Near vision in lt eye, far vision in rt eye. Doctor said that wasn't true. Lenses just settled in differentl depths in each eye. Was told presurgery that I would be able to see at varying distances in both eyes so I wouldn't need trifocals. Later my research revealed that placing lenses at different eye depths was done to accomplish near and far vision with eyes working together. Interesting, who to believe?

Was chastised by office consultant when I mentioned techs had difficulty performing some of the pre surgery testing. I was concerned the surgery would be more difficult for the same reasons. She stated the techs didn't have any problems with the testing. I knew otherwise but didn't want to argue. To her credit she did call me later and apologize, saying she didn't have my chart in front of her at that time. She still shouldn't have just assumed I didn't know what I was talking about.

The final straw occurred after the doctor prescribed eye glasses, (remember, I paid $6,000.00 to not have to wear glasses). When I picked them up, I was seeing double with them. The optician acted like I should accept them anyway. She told me to not wear them when driving, the very reason they were being prescribed. She said the prescription was correct and she couldn't check with the doctor until after the weekend. I didn't take or pay for them. I was called on Monday and ever effort was made to correct the problem. I was not charged for them or eye glasses later prescribed. I was upset by the optician's attitude. I received no apology or any reasurances the problem would be rectified from her. I told the doctor's assistant, Kim, that I didn't want any further dealings with the optician ( I have never done that before, anywhere). Kim fitted me with the redone glasses. That lasted for awhile, The optician has called me a few times since.

Again these issues would have been forgotten and forgiven if I had been pleased with my surgery. As it stands now, I would not have paid extra for the Cystalens and toric lenses. I would even have put off the cataract surgery as long as I could have. I wish I had trusted my instincts and not have gotten in such a hurry. I had met my medical deductible and wanted the surgery done by the end of the year. Also while traveling, I discovered that I could no longer drive at night, especially when it's raining. Sadly, my night driving is still severely limited. I spent $6,000.00 to save $600.00. and still can't see well at night or see as well as I did with glasses? Not smart.

Just because the surgery and lenses didn't work for me, doesn't mean it won't work for others. Get a 2nd and even a 3rd opinion first. Do your research, Google complications of cataract surgery, in addition to just cataract surgery. Also check on You Tube. Don't get into a hurry and most of all, trust your instincts

Six months after the cataract surgery my vision is still blurry. I am seeing a cornea specialist and may need additional eye surgery.

My eye healed quickly from the surgery, I only needed 1 follow-up.  He is the best eye dr that I have had in a long time.  Many family members have switched to him and they also like him.

I have been under Indy Eye Clinic's eye care since early 1990's. I had an appointment this year and had to cancel due to business travel however, it seems the information was not passed on in time within their system and I was billed $75 for no show. I called and explained that I had in fact called and cancelled but to no avail. They have since moved my case to a debt collector. I refuse to pay for this bill and will not use Indy Eye Clinic again.

You could be impressed with his thoroughness and knowledge. You don’t feel rushed when you see him. His office is spacey and comfortable more so than most other type of practitioners you see. They have a larger setting area and he’s open to eyeglass places associated with that.

There were three separate encounters with the staff and the Doctor. After arriving I only waited about 10 minutes before being called for the initial exam. Then I waited another 10 minutes for my glaucoma test and the dilation of my eyes. My last wait was about 25 minutes. This is normal since it takes at least 20 minutes for the eyes to be fully dilated. My visit with the Doctor lasted about 10 minutes. He examined my eyes and fully explained all the results and findings. I was given my new prescription and departed a happy camper. I have been seeing Dr. McCormick for six years and trust him totally with the care of my eyes.

It was good.  This was my first time seeing him.

unknown

Dr. was running a little late but hot drinks are provided in waiting room. Waiting room is comfortable. Free WiFi in building. TV in one section of the waiting room. Dr. Keeling is caring and thorough. I still have not achieved the desired vision correction after my surgery. I may need more laser surgery later. I am disappointed that my vision is not better. My surgery was in Dec of 2013. I paid extra for the Crystaline lenses. In no way have I got my monies worth. I still can''t drive at night. My night vision is no better than before my surgery. II realize that it takes time for my eye muscles to adjust and to work properly. This is a work in progress. I am nervous though that I made the wrong decision on buying the multifocal lenses. I was told that I was a good candidate for the lenses. Unfortunately, there appears to be no way in advance to determine the surgical outcome.

I would give them an A rating, except for the cost.

The office was very easy to find and decorated nicely. Before I came in, I filled out the new patient forms on-line, which saved a lot of time at the front desk. I opted for an evening appointment so that I would not have to miss any work and I had to bring my 10-year old son with me. The front office was quiet and well decorated and even had an instant coffee/hot chocolate machine. Unfortunately, I was promptly swept to the back waiting room which is where all the patients and chaos are. The back waiting room is like a cattle-herding area where you wait for a long period of time before seeing the first person (not the doctor) who takes initial measurements your current prescription and runs you through some basic eye test. After that, I was moved back to the cattle area where I waited again for a very long time. A saw another of the doctor's assistants who put some drops in my eye to dialate them and spilled some of the drops on my shirt-- she apologized profusely and was very nice. Someone from the administrative-side of the business came to talk to me about the shirt and offered to pay to have it cleaned. After that, I was escorted back out into the waiting area and waited again. Finally, I saw Dr. Brinegar, who was very nice, funny, and treated me well. He performed the exam and, after three hours, we were finally on our way home.
I don't know if having an evening appointment made the scheduling worse, or maybe they were short-handed on doctors that day, but I will go back and give them another try.

It went very well. Great staff, great doctor, and I have no complaints. Efficient system for getting my eyes checked. They don't leave you waiting in a room for hours.

Mostly it went great. There was a little communication lacking and a little confusion as to whether I had made a payment prior to surgery when I had, but was easily corrected.
It is a wonderful clinic but has very long waits. This is probably unavoidable since they see so many Medicare patients which I am grateful for. You just have to plan on it taking a long time.
I plan to always use them for my eye care needs.

Great! Dr.Allen was very patient and explained what I needed to know.

The staff was friendly and knowledgeable.  I did not have any concerns.