Geek in Pink Computer Repair
About us
Cost is determined by the job.
Business highlights
20 years of experience
Services we offer
PC and Mac, QuickBooks & Outlook file recovery, bluetooth & smartphone setup, data recovery, hardware installation & configuration, internet connection issues, non-booting system repair, password reset & data backup. Residential and business services at our shop or your place., refurbish old computer, tune-up & optimization to enhance system performance, virus clean-up, wireless network
Accepted Payment Methods
- CreditCard
Reviews
4.651 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 2% | ||
| 4% | ||
| 4% |
Showing 1-25 of 51 reviews
SANDRA G.
Nov 2018
Regina quickly resolved my printing issues, and demonstrated how to complete several tasks that I was having trouble with on my own. She was very easy to talk with and she understood my concerns. Her clarifications, and demonstrations were very helpful. I would highly recommend her services. This home service call was a very positive experience , and I will definitely use Geek In Pink for any future computer concerns.
Response from Geek in Pink Computer Repair
"Thank you so much for taking the time to leave such a helpful and detailed review. We really appreciate your business and are so glad it was a positive experience :)"
AL R.
Mar 2017
Great job and the computer engineer was very kind and gracious.
Response from Geek in Pink Computer Repair
"Thank you so much! It was very kind of you to take the time to leave a review. We appreciate the opportunity to serve you and it's so helpful for us to know when a customer was pleased with the work done. Thank you again :)"
DEBORAH F.
Oct 2016
Excellent. Came within 24 hours. Was on time. Professional. Completed task in less than an hour. Fee charged was appropriate for in home service,
Response from Geek in Pink Computer Repair
"Thank you so much for taking the time to leave positive feedback. We a really appreciate you taking the time and for giving us the opportunity to serve you :)"
David S.
May 2016
I contacted Geeks in Pink a few weeks ago because I was experiencing connectivity issues with my laptop on my home network. I requested they come to my home since I wasnt sure if the issues were with my computer or my network. Tech arrived on time and was pleasant. She worked on my laptop and asked several questions during her 1.25 hour visit. She gave me a typed list of things she attempted. . None really concerned the connectivity of my laptop (which is why I contacted them in the first place) . I paid $115 . After she left, I continued to have the same issues I had before- dropped service, constant messages popping up saying connectivity to printer was lost, etc. I called Geeks in Pink (Greenwood- Smith Valley Road) and told them it still wasnt working. Rep told me to bring it in that it might be a driver issue that they could replace in the shop. I took it in, got a call the next day saying it was virus related and they could clean it up for $140. I told them I had already paid $115 and asked if that would be credited. He said no, but they would look at the write up of what the lady did at the house and maybe deduct some. I had them do the virus work and was called the next day. They said they would take $25 off my new bill of $140 to do the virus work and I gave them the OK- didn't have much of a choice since I still had the problem. Picked my computer up , brought it home and it STILL has the exact same problems I had before calling them the first time.
I have NO CLUE what I paid for the first time the lady came to my house. She didnt address the problem and now I have pai DOUBLE for absolutely NOTHING.
The whole idea of having the tech to my house to begin with was to check my laptop WITH my network. Obviously this was not done and the virus issues were not the problem since it did not fix my issues.
So for $230 I have the same issues as when I started. Will not be using Geeks in Pink again.
I have NO CLUE what I paid for the first time the lady came to my house. She didnt address the problem and now I have pai DOUBLE for absolutely NOTHING.
The whole idea of having the tech to my house to begin with was to check my laptop WITH my network. Obviously this was not done and the virus issues were not the problem since it did not fix my issues.
So for $230 I have the same issues as when I started. Will not be using Geeks in Pink again.
AL R.
Feb 2016
Very well. Towed up come putter & trained me at the same time.
Response from Geek in Pink Computer Repair
"I'm happy to hear that Geek in Pink was able to take care of your computer issues. Thank you for taking the time to leave a review."
Peggy J.
Feb 2016
Brenda was efficient and professional. We appreciated her advice and expertise.
Response from Geek in Pink Computer Repair
"Thank you so much for the positive feedback. It is wonderful to hear Brenda was able to help you. We appreciate your business! :)"
Timothy F.
Feb 2016
I Took newer laptop in because one key was broken. They did nothing - at first they called and said the tech couldn't figure out any problems. So I had to point out which key was broken (it was slapped in place and looked fine but if you pressed it then the key easily popped off - I noted that in the request when I dropped it off with them). That left me under impressed. Then they called me 48 hours later to say the entire keyboard had to be replaced (totally possible as the newer laptops have that at times especially when there is touch pad involved). They surprised me when they also claimed it was "full of virusus" and I needed 140 dollars of virus removal work done (we have and had no problems and have both a high end virus protection software and adware/spyware protecting and removing software installed and running in the background). I initially reluctantly agreed to the keyboard work and refused the other. I was concerned about the 2 week turnaround they quoted but agreed to the work. But the date they gave me came and went with no contact from them. I finally called to inquire on status expecting it to be done and was told the part had not arrived and they did not know when it would - they thought probably this week. Well I picked up the laptop immediately with no work completed and am out my diagnostic fee - which was worthless given that I told them the key needed replaced. Will not go back. Poor communication and I believe they couldn't find the part and rather than tell me were continuing to shop for it. A more reputable place would have allowed me to keep the laptop while awaiting the part. That's what the new place I took it to is doing.
Dennis B.
Jan 2016
Took the system in because it would not start-up (read/write ram error message). They reset the ram component and advised me of a virus/malware infection. I agreed to their performing a virus/malware removal and system tune-up. I had the machine back in two work days and have now been using it for 5 days and everything seems to be fine.
Response from Geek in Pink Computer Repair
"[Member Name Removed], it is so nice to hear of your positive experience with Geek in Pink! It was our pleasure working with you. Thank you for taking the time to leave a review."
Martha V.
Dec 2015
We used Geek in Pink in Franklin. I would tell others that they didn't really resolve my problem. I would tell them to buy an Apple. I've had a lot of pc's in my time and I don't need them anymore. They got the information of the hard drive, I told them I thought the hard drive was failing, they didn't think it was. They were going to reinstall the operating system, well you couldn't, the hard drive was failing.
Response from Geek in Pink Computer Repair
"Ms. [Member Name Removed], we understand that it's frustrating when you expect something to work properly and it doesn't. We hope that you understand that we are able to fix the problem by reinstalling the operating system since all hardware tested functional, buy you declined the repair and requested that we recover data. I am glad that we were able to recover data for you and should you decide to repair your machine in the future we would be happy to address the issue. Unfortunately, we cannot fix the issue if you do not approve the repair needed to resolve the problem. If you could please let us know what we did to earn a D in quality, I would really appreciate it. I see you rated us a C in professionalism. Was there something that happened during the repair that was unprofessional? If so, please let us know wand I will address any short comings there may have been. On punctuality, you rated us a B. The computer was dropped off on May 11th. We contacted you with a diagnosis on May 12th and you approved reinstalling the operating system and recovering your data. On May 13th, you called back and said you changed your mind about fixing the computer and only wanted your data recovered. We had this done the same day and the computer was picked up on May 14th. Please let me know what your expectations were on timing so we can be sure we communicate properly with customers in the future so there are no misunderstandings. Typically we quote diagnosis by end of the next business day and repair within 1-2 days of when the customer gives us permission to proceed with the repair. On the price grade of B, we keep our prices as competitive as possible, but we gotta pay bills. ;) Thank you for your feedback and we appreciate the opportunity that you gave us to serve you. Please let us know if we can help with any needs in the future."
RONALD F.
Nov 2015
Wonderful and left w/everything take care of. Everything is good to go! Thank you.
Response from Geek in Pink Computer Repair
"Thank you so much for the opportunity to serve you. I'm glad to hear all was taken care of :)"
Lora C.
Oct 2015
- 'My desk top went dark and then she just turned off. I paid 45 dollars for Geeks in Pink to assess the issue, They called back within 48 hours and stated that it would just need a tune up. I paid another 40 and my lap top is working great now, They were very prompt and responsive. So, I then took my desk top over which has been broken for awhile . A CD disc exploded inside my computer and then it eventually would not turn on anymore. They fixed the power button and I opted not to fix CD ROM drive because I really do not need it . I now have both of my computers up and running again for 190. I would definitely recommend Geeks in Pink.
Response from Geek in Pink Computer Repair
"I am so happy your experience was a great one and you now have both your computers working! Thank you for taking the time to leave a review. :)"
JANICE R.
Aug 2015
Brenda removed infected parts. Internet Explorer works okay. Google Chrome would not start up.
Response from Geek in Pink Computer Repair
"[Member Name Removed], I am pleased Brenda was able to help you. I'm sorry to hear we did not resolve your issue completely. We always recommend customers to bring computers to the shop rather than having service in home if they are infected because it allows the time to thoroughly test the stability of the computer after infection is removed. Infection removals can take several hours and for many it's not cost effective to have addressed in home. For our other in home services outside of virus removals we have a 2 week warranty on our onsite work should the same issue arise again. Please let us know if there is anything else we can help you with in the future. We appreciate your business. Thank you."
Charles B.
Jan 2015
unknown
Response from Geek in Pink Computer Repair
"Thank you, [Removed Member Name], for taking the time to leave a review. What issues were you having with quality so we can look into the issue? We appreciate your business and welcome the opportunity to improve. :)"
Charles R.
Dec 2014
Good
JOHN G.
Dec 2014
She completed the work in quick time and at a reasonable price.
DAVID T.
Dec 2014
My eight year old laptop screen was flickering when turned on and wouldn't boot fully. I took the laptop to the Franklin store and they diagnosed the problem. They backed up my files and reinstalled my operating system, Windows 7. They also repaired two USB ports that weren't functioning.
Joseph H.
Dec 2014
unknown
Terrie W.
Nov 2014
I'm very satisfied with it. They let me know what the problem was. They were not able to fix it for me. It was something that was not my interest to spend that kind of money on the computer.
Patsy F.
Oct 2014
Loved the service.
GERALD B.
Oct 2014
Brenda, the computer tech, arrived on time, fixed the problems and told us how to avoid them in the future. She was very professional and friendly.
MICHAEL M.
Sep 2014
We were informed by my internet company that we had malware on our computer. I took my computer into Geek in Pink and they did not find any malware. I obtained a new modem and everything has worked perfectly fine.
RICHARD D.
Aug 2014
unknown
BEVERLY L.
Aug 2014
Brenda did an excellent job and answered all my questions when I needed to set up my laptop. It took an hour and a half to repair.
KAREN N.
Mar 2014
Tech was prompt and got right to work without wasting time. Getting ready to call on them again. Very satisfied.
Sandra D.
Feb 2014
I can't say enough about these people. Laura was very patient and knew what I wanted when I called. She was so helpful. I've never had a virus in 40 years so knew nothing about it. She assured me that the technician would know what it was and could remove it. When I brought the computer in, Adam was also very patient and professional. He knew what the virus was and explained a little about it. What I really loved is he didn't tell me much more than I wanted to know like some computer people do. He just told me what I needed to know. He mentioned that with the Cryptolocker virus it could have started to wipe my computer clean. Because of that he would first check to make sure all my files were intact before he did anything to remove the virus and then they would call me. Laura called in less than two hours. I was so excited to learn that all of my files, including my pictures and vidoes were still there! She gave me a price of $125.00 for the virus removal and said that the $45.00 for the diagnsis woud be applied to that. I gave permission to do the work. This was late on Friday afternoon. On Monday norning she called and told me the computer was ready for pick up! I am completely happy with the professionalism and friendliness of both Laura and Adam. The price was very fair and the service was certainly very fast. I will recommend the company to anyone I know who needs computer work.
Response from Geek in Pink Computer Repair
"That made my day :) Thank you so much for taking the time to share your experience. I feel fortunate to have Laura and Adam among our dedicated staff at Geek in Pink -- and appreciate the opportunity in doing business with you. Thanks again! :) ~Regina Miller"
Licensing
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FAQ
Geek in Pink Computer Repair is currently rated 4.6 overall out of 5.
Geek in Pink Computer Repair accepts the following forms of payment: CreditCard
No, Geek in Pink Computer Repair does not offer free project estimates.
No, Geek in Pink Computer Repair does not offer eco-friendly accreditations.
No, Geek in Pink Computer Repair does not offer a senior discount.
No, Geek in Pink Computer Repair does not offer emergency services.
No, Geek in Pink Computer Repair does not offer warranties.