Comcast

I use Comcast.  I use them currently.  Rick was out yesterday.  The representatives are excellent but the people in the office are not technicians and they will tell you anything.  I changed my internet service from Comcast to AT&T because again it was too many customers and they were having me go all over the place for the modems.  

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Installation was supposed to cost $39.99.  I was billed that amount twice.  I contacted the billing department immediately upon receiving the double charge on my first bill.  I was told it would be corrected on my next billing statement.  That never happened.
Customer service and billing have been contacted, many times over the past year, with no resolution.  When simple mathematics are given, which prove the error, the most recent representatives simply ignore it and attempt to change the subject.  I have experienced poor customer service with several companies, but none as terrible as this company.  They clearly do not care about their customers one bit.

I have used Comcast in the past. However, I cancelled due to how expensive the service was and could barely afford it. I thought that it was pointless paying high price for a service that was just an necessity and not something that was needed. On top of that, I was only watching cable a few hours a week because I was never home. I decided that I wanted cable again so I had no choice but to choose this cable service because it is the only cable service that is provided in my area. In the most recent case, I decided to that I wanted cable again so I called Comcast to activate the service. They told me that I had to go pick up a cable box at the Xfinity store which was miles from my home and that I would be able to set up the service on my own (without a technician). I went to get the box and tried activating my service but it would not work so I called customer service and they tried helping me but they failed to send a signal and told me that I would have to schedule to have a technician to come out and that they would charge me a large fee. It was their fault that they could not send a signal to my box which is why they should have had a technician to come for free. 
ox They set me up with an appointment 2-3 weeks out which I thought was ridiculous being that they had already started to bill me the very same day that I called to have my service activated. On the day and time that the technician was SCHEDULED to come, he didn't. He was supposed to at my home on a Saturday between 12 pm an 2 pm. No one came. I then received a call from customer service letting me know that the technician would be running late 10 minutes and that they would be willing to credit my account $20. That was okay with me at the time....however I was still a little frustrated because I had already been waiting on the technician for almost 3 hours. The technician still did not show up 10 minutes later so I waited longer and around 5:30 pm finally received an automated call telling me that my appointment was scheduled for the next day at 8 am as if this was my original appointment. More frustrated, I called the customer line again and they transferred me to 5 different people and every time I had to explain my situation. I felt as if on one wanted to deal with the issue. I finally spoke with a manager that still could not resolve the problem get a tech out immediately because he said it was too late...he did not offer to even credit my account. I ended up canceling my service that night and about a week later I received a bill from Comcast for $126.00. They still billed me and I NEVER had cable on my TV. Again, I had to call and they reiterated what I owed as I had to repeat myself over and over that I NEVER had the service and that I the technician never came. They FINALLY took the balance off the account and then stated that I had to take the box back to the Xfinity store or to a UPS store near by. At this point I was VERY frustrated and did not want to waste anymore time with this company. They threatened to charge me $100.00 or the box if it was not returned.  Comcast is a horrible service, they bill you without having service and they lack professionalism...most importantly they do no deliver or follow through with their services or with accommodating their customers. WARNING: DO NOT USE THEIR SERVICE!!!

In May 2014 I had my Comcast TV and internet service suspended because I was leaving Indianapolis for employment in Oklahoma. The only service I requested be active was for my email address thru Comcast be left intact. I was charged each month approx. $20-$25 for this service. It was my intent to reactivate all my services when I returned to Indianapolis, which I did at the beginning of August 2015. Comcast reactivated everything in June 2015, even though I wasn't even living here. In an attempt to resolve the bill I agreed to pay Comcast $246 for service from August 1 through September 23 2015 (the end of Comcast's billing cycle) and that they should delete the charged services of $192.76 from June 2015 to August 1 2015. They gladly took my $246 but were unwilling to delete the other amount. As such I informed Comcast that I would no longer subscribe to their services after September 23, 2105. Comcast has since sent the matter to a collection agency and it now reflects on my credit report.

My daughter and son-in-law bought a new house in a heavily wooded lot and the only WiFi provider in the area is Comcast.  I have been missing work, having family missing work for 3 weeks and Comcast cannot even show up for the install!  They have cancelled 4 appointments because they keep calling the wrong phone number to give notice that they are on the way.  What part of "call this number" do they not understand?  The supervisor passes the buck and says that he cannot call the actual installers.  The CSRs say they will be here at 10:30 am then the supervisor says "I don't know who told you 10:30." 

Earth to Comcast...come in please. 

Comcast has shown some improvement in the last couple because they now have some competition.  When they didn't have competition previously,  I was extremely unhappy with their performance.  This rating is actually an improvement score from me.

Comcast does not really hear the customer and can be overbearing at times.  They don't intimidate me because I won't put up with it.

Was told it would take up to several hours for changes to complete. Well several hours later the update was done incorrectly and I called in 4 times and was cut off each time and placed on hold for in excess of an hour.

Their customer service is non-existent. You can't get in contact with anyone who can compete your service request either.

The technician had a chip on his shoulder.  He first announced that he was going to put the phone in a certain place and I told him I wanted it in a different place.  He said no it has to be connected to the modem. This was my first experience with "bundling" so I didn't know any different.  When he tried to install internet service he had trouble and told me there was something wrong with my computer.  He never did get an internet connection.  He also said he was having trouble with his phone.  He rushed towards the end of the job because he was late getting to his next job.   As soon as he left I was able to connect to the internet myself.  I have put in another request and told them to send somebody else.
Unfortunately the place I moved to does not have Brighthouse, which was my previous provider.  Sitting here right now I have to be close enough to the modem (about 4 feet) to prevent the cable from stretching and pulling out of the computer.  Possibly the problem is that there is no router installed so I have to sit close to the modem.  When I had Bright House the modem and the router were connected which I believe provides the "wireless" aspect.  I wanted the modem in the living room but he put it in the bedroom, and of course no router.
I have two phones; one is working correctly and the other one is dead.  I guess he forgot to ask how many phones I have.  He also forgot who is the customer and who is the customer service technician.  At one point I said something he didn't like and he said "I do this eI agree with the other negative reviews of this provider.  I was sold the package over the phone for $112 a month and I will take responsibility for not elaborating on what I wanted.  Still, I should be able to sit where I want to use the computer and the phone and both phones should be working.  Also I asked for a printed guide and he said get it from the TV.

They are all about the same. I get service.

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We lost all our Comcast services (phone, internet and TV).   Comcast had never buried their outside cable and last week this cable was accidentally cut by a lawn crew.  After multiple calls and repeated promises I was told that Comcast had escalated this trouble ticket and would be out on the next day to restore our service,   After more calls I was told that Comcast could come out in three days and restore all our services (this would have been a total of six days since we lost our service).  I finally purchased a new end fitting for the coaxial cable and reconnected the service myself.
This was the worst service experience in my life -- every time I called Comcast I was reassured that our trouble ticket was escalated and service would be restored the next day.  Each day when service had still not been restored and I called back, I was told that there was no record that my trouble ticket had been escalated. After three separate trouble tickets and a fourth escalated trouble ticket, I was informed it would be an additional three days before Comcast could come to restore our service.  That is when I fixed the cable myself.
This is what Comcast calls service?

Comcast is literally the worst company in the history of mankind.  There prices are always climbing, and will change without warning on your next bill.  I called them on february 28th to cancel my account, they told me I had to wait to do so since I was breaking a contract I never verbally or written agreed too.  I literally had problems with them since day one when I signed up at the home show and the saleman gave me the "deal of a lifetime" in which I called comcast 5 times and they still never fully honored it.  But back to the cancellation.... they then went ahead and withdrew from my account( had auto-withdrawal setup) 160 bucks when I didn't even have service for the month of march.  They then held my money ransom and told me they wouldn't refund my money they shouldn't of withdrew in the first place until they get their equipment back.  I was told over the phone several times they were going to refund it, it would just take a few days to post, then it never did...
Moral of this review... They are unorganized, unethical, and just a terrible company in general, which is a fact according to them being the worst rated company in america.

Don't try to call this company unless your want to spend the afternoon being shifted around their telephone system and getting nowhere.  All these people want is your money,

Comcast delivered what they advertised, which was monthly broadband cable access.  Until I found that we had fibre optic service available, I thought that Comcast was the best product available for me and my wife, who both worked at home.  I really had no problems with their services, other than the high price.

I received the self install kit and had no problem hooking it all up but I could not get a signal.  I explained the problem in an online chat and said that I thought the signal was not reaching my house.  They ran their tests and agreed then set up a service appointment and I was assured (in writing) that there would be no charge.  A service person came and fixed the cable on the outside of my house and everything worked perfectly.  A couple days later I received an email showing my triple play package was going to cost $20 more per month than I was originally promised and it showed a $60 service fee.  I called and they reduced my monthly bill by $10 (refused to do anything about the other $10 increase) and said there was nothing they could do about the service charge because the service person had to work on the wiring inside my house.  I told them this was not true and asked to be transferred to a supervisor.  I was told I was being transferred but I was actually hung up on.  I tried again about a week later and was given the same story.  I again asked to talk to a supervisor and the woman on the line refused to transfer me.  Needless to say I canceled my service and am now happily back with AT&T U-Verse.

Their service reps and customer service are the worst!! I would rather have no TV or internet than to deal with Comcast. They are rude on the phone, their customer service agent hung up on us after repeating the same answer to her that she was asking. We turned in all of our equipment and received a receipt, yet they continued to bill us. It took several phone calls and getting jerked around, before finally getting it straight. When I say jerked around, I mean the hours spent on the phone with these people is time we will never get back! I would put rabbit ears on my TV before I ever used them!! They are the worst company I ever dealt with. I filed a B.B.B. complaint, which is something I have never done. I am a very easy going person, but Comcast can push anyone over the top with their rudeness and lack of quality service!! Angie should remove them from their list!!

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There was more wrong than the cable.  Maybe it was not the cable because it had been replaced one year earlier.   This did not fix the problem which was losing the internet connection. 
About one week later a different more knowledgeable technician found the problem and fixed it.  The cable to my comcast modem inside my home ( not outside ) was bad..   This time the problem was fixed.
Comcast said they would bury the outside cable in 4 to 6 weeks.  We are now at 4 weeks.  They have been very bad in the past about burying cable in a timely manner.  They use subcontractors not there own employees so I fail to understand why this takes so long.  There have to be contractors that need the work,.  This in not a booming economy.  

They arrived on time, and went straight to work, explaining that the old cables are being replaced when found.  Their work corrected the problem with poor signal integrity.

Pick up of the equipment and explanation of the package we purchased went smoothly and the representative at the store was very helpful and polite. They are  very thorough and ensure you understand what you have purchased and the monthly cost of the services to be provided. Unfortunately, after the relationship was initialized and we were considered continuing customers, we have had a very difficult time getting the assistance needed to ensure that our bill is correct going forward. For at least 3 months now, our bill has been incorrect, and we are being overcharged for a change in package we initiated in March 2014. Each time we have called to have the bill corrected, we have been told that the next bill will be correct. We have yet to see a correct bill or to go a month without having to spend at least an hour on the phone with the company to re-explain the problem and get it corrected.

Overall, the quality of services that I get are top notch!  The internet speeds are out of this world.  That's worth the price alone.  The television services definitely could be better, but no complaints.  Overall I am satisfied with them, but on occasion my internet speeds drop yet they still charge me regular rates.  I always have to call their customer service to get a credit for this.  

Terrible!! Was on hold for a long period of time. Got an operator who managed to disconnect us and she never called back. So I called back and was on hold for another indefinite period of time. Got another technican that I could not understand because of her poor English. She could not figure out the problem and set me up with an Appointment for Thursday between 2 and 4. So I get to go two days without TV and then get to wait between 2 and 4 for someone to show up. My alternative is to go to the Comcast store on Shadeland where the lines are always out the door while only one or two comcast employees wait on customers. Comcast makes the Bureau of Motor Vehicles look like a lean mean fighting machine. Customer service is the worst of any business I do transactions with. By the way with my last call I ask that a survey be conducted with my experience and the girl got me disconnected again. I did not have the strength to call back for the third time. The Disc is looking better and better.