About us
Place purchase with Nearby Authorized dealer of the organization inside your city.
Business highlights
Services we offer
High Speed Internet Access,Sports Packages,Unlimited Space
Accepted Payment Methods
- PayPal
- American Express
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
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12% | ||
20% | ||
15% | ||
22% | ||
32% |
Filter reviews by service
Customer service and billing have been contacted, many times over the past year, with no resolution. When simple mathematics are given, which prove the error, the most recent representatives simply ignore it and attempt to change the subject. I have experienced poor customer service with several companies, but none as terrible as this company. They clearly do not care about their customers one bit.
ox They set me up with an appointment 2-3 weeks out which I thought was ridiculous being that they had already started to bill me the very same day that I called to have my service activated. On the day and time that the technician was SCHEDULED to come, he didn't. He was supposed to at my home on a Saturday between 12 pm an 2 pm. No one came. I then received a call from customer service letting me know that the technician would be running late 10 minutes and that they would be willing to credit my account $20. That was okay with me at the time....however I was still a little frustrated because I had already been waiting on the technician for almost 3 hours. The technician still did not show up 10 minutes later so I waited longer and around 5:30 pm finally received an automated call telling me that my appointment was scheduled for the next day at 8 am as if this was my original appointment. More frustrated, I called the customer line again and they transferred me to 5 different people and every time I had to explain my situation. I felt as if on one wanted to deal with the issue. I finally spoke with a manager that still could not resolve the problem get a tech out immediately because he said it was too late...he did not offer to even credit my account. I ended up canceling my service that night and about a week later I received a bill from Comcast for $126.00. They still billed me and I NEVER had cable on my TV. Again, I had to call and they reiterated what I owed as I had to repeat myself over and over that I NEVER had the service and that I the technician never came. They FINALLY took the balance off the account and then stated that I had to take the box back to the Xfinity store or to a UPS store near by. At this point I was VERY frustrated and did not want to waste anymore time with this company. They threatened to charge me $100.00 or the box if it was not returned. Comcast is a horrible service, they bill you without having service and they lack professionalism...most importantly they do no deliver or follow through with their services or with accommodating their customers. WARNING: DO NOT USE THEIR SERVICE!!!
My daughter and son-in-law bought a new house in a heavily wooded lot and the only WiFi provider in the area is Comcast. I have been missing work, having family missing work for 3 weeks and Comcast cannot even show up for the install! They have cancelled 4 appointments because they keep calling the wrong phone number to give notice that they are on the way. What part of "call this number" do they not understand? The supervisor passes the buck and says that he cannot call the actual installers. The CSRs say they will be here at 10:30 am then the supervisor says "I don't know who told you 10:30."
Earth to Comcast...come in please.
Comcast has shown some improvement in the last couple because they now have some competition. When they didn't have competition previously, I was extremely unhappy with their performance. This rating is actually an improvement score from me.
Comcast does not really hear the customer and can be overbearing at times. They don't intimidate me because I won't put up with it.
Unfortunately the place I moved to does not have Brighthouse, which was my previous provider. Sitting here right now I have to be close enough to the modem (about 4 feet) to prevent the cable from stretching and pulling out of the computer. Possibly the problem is that there is no router installed so I have to sit close to the modem. When I had Bright House the modem and the router were connected which I believe provides the "wireless" aspect. I wanted the modem in the living room but he put it in the bedroom, and of course no router.
I have two phones; one is working correctly and the other one is dead. I guess he forgot to ask how many phones I have. He also forgot who is the customer and who is the customer service technician. At one point I said something he didn't like and he said "I do this eI agree with the other negative reviews of this provider. I was sold the package over the phone for $112 a month and I will take responsibility for not elaborating on what I wanted. Still, I should be able to sit where I want to use the computer and the phone and both phones should be working. Also I asked for a printed guide and he said get it from the TV.
This was the worst service experience in my life -- every time I called Comcast I was reassured that our trouble ticket was escalated and service would be restored the next day. Each day when service had still not been restored and I called back, I was told that there was no record that my trouble ticket had been escalated. After three separate trouble tickets and a fourth escalated trouble ticket, I was informed it would be an additional three days before Comcast could come to restore our service. That is when I fixed the cable myself.
This is what Comcast calls service?
Moral of this review... They are unorganized, unethical, and just a terrible company in general, which is a fact according to them being the worst rated company in america.
I received the self install kit and had no problem hooking it all up but I could not get a signal. I explained the problem in an online chat and said that I thought the signal was not reaching my house. They ran their tests and agreed then set up a service appointment and I was assured (in writing) that there would be no charge. A service person came and fixed the cable on the outside of my house and everything worked perfectly. A couple days later I received an email showing my triple play package was going to cost $20 more per month than I was originally promised and it showed a $60 service fee. I called and they reduced my monthly bill by $10 (refused to do anything about the other $10 increase) and said there was nothing they could do about the service charge because the service person had to work on the wiring inside my house. I told them this was not true and asked to be transferred to a supervisor. I was told I was being transferred but I was actually hung up on. I tried again about a week later and was given the same story. I again asked to talk to a supervisor and the woman on the line refused to transfer me. Needless to say I canceled my service and am now happily back with AT&T U-Verse.
About one week later a different more knowledgeable technician found the problem and fixed it. The cable to my comcast modem inside my home ( not outside ) was bad.. This time the problem was fixed.
Comcast said they would bury the outside cable in 4 to 6 weeks. We are now at 4 weeks. They have been very bad in the past about burying cable in a timely manner. They use subcontractors not there own employees so I fail to understand why this takes so long. There have to be contractors that need the work,. This in not a booming economy.
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