Angie's Pool & Spa Inc

My dad offered to pay to have my above-ground pool closed for the season, and he mistakenly chose to have Angie's Pools do the job. I have closed, opened and maintained my pool for over 9 years based on the manufacturer and installation recommendation, so when I say services understood to be performed were not done satisfactorily- I know what I'm talking about. When questing the agreement the person (Ally, Alley, Alli, Ali- whatever) that finalized the billing had the audacity to say to me something to the effect of, if you know how to do it, why didn't you do it yourself.. like really!?! You're questioning why we sought your companies services?!? I had nothing but good faith the job would be done, that an amicable solution could be reached when they weren't done as expected, then chastised as to why we were paying for your services??

As of right now my review will stay with 1 star. We hired them to come out for a simple cleaning for today. I had stated to the lady my boyfriend and I both work and would leave the fence unlocked. I never heard from anyone so I called to confirm did they even show up? Was work done? Were there any problems? Nothing. The lady said that at that time the crew had not been back yet for her to confirm anything with me and would call me tomorrow. I was perplexed that we couldn’t get any communication to the crew... they don’t have cell phones?... but I said okay and would wait for said phone call. Well I just got home and let me just say what an absolutely mess they left. Mud everywhere. All around my pool, I know it wasn’t clean as the pool is filthy. There’s mud on my fence. Now since I wasn’t here I have no idea what happened but I would think any reputable company would either A. Clean up their mess before they leave. You don’t leave a customers house this way when we are PAYING for a service. Or B. You call the homeowner to let them know. I immediately called the company to find out what happened and of course the appropriate party isn’t in to answer my questions. We are first time home buyers, just recently moved in and just trying to get our pool cleaned. I am disappointed and very upset. Until this is corrected as I stated before my review will absolutely stay.

Working with ALL of the people at Angie's Pool and Spa was a great experience. We interviewed several different local pool installation companies last year. All the others were ready and able to start construction in November. We decided to wait on Angie's list until mid to late summer. That was a fantastic decision. We feel strongly that the price we paid compared to the others was similar but the quality was FAR SUPERIOR! They completed the work ahead of the orginally estimated time and the quality is amazing! Finally, as we have some other matters we are dealing with now we opted to utilize their weekly maintenance service. So glad we did! Our biggest job with the pool is pushing the button to open the cover and jump in!

Cody and Shawn did a great job installing the new pool liner. They also painted the coping around the pool. Everything went flawlessly, and it looks like a new pool. I am pleased with their work.

We purchased a new hot tub from Angie's and from the moment we walked into the store we felt like "family." Julie, our salesperson, could not have been more helpful as she gave us valuable information about the spas they sold. The hot tub was delivered by a moving company hired by Angie's who did an amazing job and installed the spa in less than an hour. We had a few problems getting the spa going but whenever we called the store for assistance they were extremely helpful and patient in giving us the assistance we needed. My only "complant" is that it would have been very, very helpful to have someone from the store present when we were trying to get the spa going and understanding the addition of the chemicals. They told us they charged over $100 per half hour to come out and help us. We thought that should be included considering we paid thousands of dollars for the spa. But other than that, we are very pleased with our purchase and with Angie's Pool and Spa

They did everything the way they said they would when they said they would. Post install maintenance service has been excellent. I love the fact that I can take a water sample in at any time and they will tell me how to treat the spa. Very friendly, great customer service.

I was not home when the liner was installed but received a phone call from Cody when the job was completed. He stated the job went very well with no problems, and patiently answered all my questions. When I returned home, I could not tell anyone had been there except for the nice, new liner! Still a little early in the process, but so far no issues with the liner or installation.

Absolutely horrible. Paul, the co-owner, was disrespectful and showed not accountability for poor workmanship.

Very well. The crew was very professional from start to finish & cleanup.

They were fine when they first removed the cover, turned on and checked the equipment and put in an appropriate amount of chlorine.  They returned 2 days later to check the pool.  I asked to be notified when they were coming but was not.  The pool had a foamy layer on top and they added a huge amount of chlorine, conditioner, algaecide and other chemicals which actually made the problem worse, they claimed to have skimmed the pool and cleaned the sides but there was no evidence of that, and they reportedly tested the water, disregarding the fact that we use bromine, not chlorine in the pool.  By the time the water turned blue many days later, it was very cloudy and it took 2-3 weeks for the bottom to be seen and for the pool to be cleanable.  The alkalinity and PH were so high that they were off the charts so additional chemicals had to be added to bring them down and eliminate the milky appearance.  I actually had to call the person who cared for our pool until his retirement to rescue it from the mess it had become. Angie's Pool charged me over $789 for 2 visits and the chemicals they used. Typically, I was charged $450 to open the pool, clean the cover, and store the cover off-site, regardless of the number of trips and amount of chemicals and no chemicals other than chlorine were used when it was first opened so we could easily switch to bromine once the chlorine dissipated.  In the 25 years of ownership, the pool was ready to go in 3-5 days, not 3 weeks.  I called repeatedly to complain and ask for a partial refund but received none.

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It went swimmingly.
The crew was very professional and personable. I was always impressed by the fact that they showed up every day and stayed on the job all day ...  I'd expected, like a lot of contractors, they'd arrive for a few hours and then bounce over to another job. Nope. We felt like we were getting their full attention, even though I know we weren't the only open job ticket for the company in that time frame.
The planning process was thorough and accurate. The company owner's engineering background came to our rescue to find solutions to situations other companies we solicited for estimates didn't even identify. And they took our budget seriously -- so seriously that the team sat down with us to look for ways to reduce costs and find substitute products. They kept at it until they were within $100. On a $60,000 project, that blew my socks off. Most construction project leaders assume you're bluffing and they can get by with a higher price tag. Angie Lauth respected our word from the first day, and that is my definition of amazing customer service.
No question we made the best decision possible for our backyard pool.

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They were on time and did a good job. Also was efficient and professional.

They are very good. They are very friendly. They are very good at testing the water and tell you what is wrong. They help you keep your pool maintained. I would absolutely continue to use them.

HOw did it go, not very well. We should have done this review 2 years ago, but I am reminded to do it today as our pool heater is being replaced by another pool service company. I hate to do negative reviews, but the facts are the facts. We hired Angie's Pools to do a pool inspection prior to purchasing our house in 2012. 3 complaints:
1 They never even looked at the diving board. Turns out upon having our pool cleaned after the purcdhase, the diving board was completely cracked and warped, unusable and dangerous. We called Angies Pools, their response was giving us a minute disount on a new board. We ended up buying the diving board online.
2 Our pool pump never even made it through the next summer and had to be replaced, $575 dollars.
3 Our heater is being replaced, lasted one summer, $2000.
In fairness, when doing the inspection the service man told us heaters and pool pumps are difficult to project longevity. To us, the diving board is inexcusable and the lack of owning up to completely missing it and taking care of us was very disappointing.

On the advice of previous owners, We had been using Angie's Pool and Spa to care for our inground pool since we moved into our home in 2003. We purchased pool chemicals and had them close out pool professionally every year, 10 + years. In 2012, we had then replace our Vinyl Liner and install a new Light fixture. The first season, everything went off without a hitch. In October, 2013, after the second season with the new liner and light, just a day or two after our pool closing, we noticed we were losing water. Angie's came out and reported they suspected a leak in the light fixture. When we protested this didn't ring true, we asked for further testing and we were told it was too late in the season to get a diver to come and inspect the pool. Repairs would have to wait for spring. As the winter progressed, we were concerned for our new liner and fixture as water continued to leak al winter long. Angie insisted the liner would be ok and if it wasn't or needed reset, she would and quot;take care of it.and quot; Afterall,we were good longstanding customers. Finally, spring arrived to 2014 and an empty pool. The liner had indeed floated but we relied on her word to fix it as the leak detection started. Rather than provide leak detection, she had her crew bust up the concrete and dig out the light fixture and replace a conduit. Then the problems really began. DEspite adding water without resetting the liner, the pool continued to leak. finally, she referred us to an independent contractor who reports the problem is a pipe connected to the bottom drain. Rather than at least work with us to repair the hole in the concrete for a light fixture that did not leak, Angie and her husband Paul became nasty. At one point, Angie called my husband a terrorist because he was calling to gain information about how to proceed and wanted to know how Angie's would plan to repair the hole in our concrete where they had excavated a light which did not leak. To add insult to injury, we recieved a bill for 488.00 for the labor to tear out the light fixture and an estimate of 1500.00-1700.00 to reset the liner. Missing from her estimate was information about how/when or how much it would cost to repiar the hole in the concrete around the light fixture.

Also missing was any information or reccomendations about how to repair the actual leak. At a loss as to what to do with all of this, I have had to file a complaint with the BBB. After this complaint was filed, Angie did indeed email me that she was writing off the charges for the and quot;light fixture repairand quot; and setting our account balance at 0.00. She also informed us that WE had been rude to HER and asked that we take our business elsewhere.

It was a good service. They pretty much deal with the installing and as far as the opening, nothing much stands out. We did have a problem with someone. They opened the pool but didn't notify us that there was a hole in the liner and they just opened the pool. That was one bad thing about them. I remember that I called the store to complain and they said that it was good job done when we inspected the pool. I thought that was simply ludicrous because when they open the pool and they see a hole in the liner right there on the top of the water and they don't let the owner know. They ended up deducting a hundred dollar for the goof up that they did. Other than the liner, we've had no problem with the pool.

We couldn't be happier with the team from Angie's Pool and Spa, Inc. Angie guided us through the design and contracting phase and her husband, Paul, was extremely responsive and helpful as a project manager, we were also thankful for Chris (on-site construction leader) Chris was truly exceptional and we love the end result!

They were on time. Performed all activities and was very professional. Even answered all my stupid questions.

We have used Angie's Pools for over 20 years. We recently had them come fix some work another company messed up while opening our pool. They are the best and charged us half the price for more work than the companies who work they fixed.

It was finished in April. They renovated a 30,000 gallon pool into a 13,000 gallon pool. The price was reasonable. Their customer service was good. They were responsive and they went the extra mile to get things right. It was complete satisfaction. I liked the extra touches.

very well

Service techs had trouble identifying problem at first. The techs called the vendor and received the help they needed to repair the spa.