Angel Animal Hospital

"The client name in our files matching this address and complaint is [Member Name Removed] McFarland. We understand your frustration and desire to obtain an answer for your pet's allergies. While we do not believe it prudent or professional to discuss all the details of your pet’s medical history and concerns on social media, we feel your accusations deserve at least a brief reply. In truth, Dr. Kovach has spent several hours in appointments with you, reviewing health concerns for your pet, the need for current laboratory information including bloodwork to logically go forward, options to address allergies, and concerns for long term steroid use, especially in light of previous health information. When you stated you did not like the Dermatologist we referred you to, we gave you other referral options. At the final appointment we strongly advised against long term steroid use without current blood work as there are serious potential health complications. You declined to perform lab work which would have allowed us to evaluate your pet's current health and risks for continued steroid use, and therefore we were forced to decline a refill on the prednisone for longer than an additional week. This was not related to the mass, nor did we state the mass was a result of the Atopica. Per your request, in your last appointment we investigated the mass -- cytology read by a professional Histopathologist, costing less than half of the $300 you stated in your complaint, as you did not want to aggressively treat the allergies without a diagnosis on the mass. We always start with the least invasive procedure to minimize stress on our patients. While allergies can be very frustrating and typically require lifelong management, just as in humans, we make every attempt to do the best medicine for each pet and educate the owners as to their options and the reasons for each step. Our staff is polite and service oriented, believing everyone deserves to be spoken to with respect and kindness. In return, our clients are also expected to be respectful and polite to the staff. We understand our standards of care do not match your expectations and wish the best for you and your furry family members. Our heart for service to the community and helping pets is paramount in our mission. We regularly give tours of the entire hospital, including treatment and surgical areas, and introduce our team of dedicated professionals. We encourage all readers to call and come by for a tour so you can see the quality of care and meet our team. We are a happy group of professionals who work hard every day to make a difference in the lives of furry family members. Along with that is a strong sense of responsibility to perform to a higher standard and serve each patient’s needs with care and client education. We work closely with each client to make a logical plan for each pet. Visit our website for a virtual tour at [hyperlink removed] to see the dedication we have in providing a clean, safe, relaxing atmosphere."

"Thank you for your kind review. As always, we are happy to help in any way we can and appreciate devoted owners who want the best for their furry family members."

"Thank you for your positive grade! We look forward to serving you and your pets' needs in the future."

"Thank you for grading us so high! We appreciate your input and will continue to work hard to provide you the best in veterinary care!"

"Thank you for your comments! We continue to focus on high quality care at an affordable price. We understand that every client and their pet(s) have individual needs and will work with each client to find the best solution for them."

"Thank you for your positive review! We look forward to seeing you in the future and serving your veterinary needs."