ABC POOLS & SPAS INC

This company is very crooked and I would stay away from them. They don’t tell you if problems are occurring with your pool and then send you a $476 bill for one month of service. Brian dances around issues and Alecia is downright rude about things. They are not credible and lie to you so they can charge more. I am in shock at their behavior and how they have tried to rip me off.

Brian and his crew are very busy and he was very clear that while he could not promise a date due to possible weather issues, he nailed his timeline. Courteous, professional and highly competent. He and Alecia run the best show around.

I wanted to be there for the closing and they were late. I left for twenty minutes and when I got back they were finishing up. I had left a note on the door saying that the pool parts were in the garage and the door was unlocked. They must not have knocked on the front door to get my note. I was charged for the parts that were in the garage. That is my fault, too. I also hadn't specified that I wanted to be there. I was told that closing would be $290 plus the chemicals. I didn't know that they would fill the lines with anti-freeze. It cost us $416. I had no idea that the chemicals would be so much.

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He was awesome!  Thanks to this company and Brian for his great service and professionalism.

For the second time in three years, ABC Pools charged me for unwanted and unneeded products without first obtaining my authorization. In the most recent case, they added liquid chlorine and an anti-stain agent at the time of winter closing of my pool.
I explained to Brian in my note to him that the chlorine was not needed, as I had added significant chlorine to the pools just days prior to its closing. In a voice mail to me, Brian claimed that in his and quot;professional opinion,and quot; the chlorine was needed. If the water had been tested, there is absolutely no way that the test would have supported Brian's and quot;professional opinion.and quot; His only purpose was an unauthorized upcharge that put more money in his pocket.
Two years ago, I had a similar experience, when ABC Pools placed water-filled vinyl tubes on my automatic pool cover to keep out debris over the winter. These, too, were unauthorized, but appeared as charges on my invoice. (For the record, automatic pool covers are sealed on three sides and the ends are flipped down during the winter to keep out debris, so these tubes were completely unnecessary.)
In both of these cases, I refused to pay for the unauthorized upcharges, as it is clear that Brian's and quot;professional opinionand quot; is primarily motivated by a desire for more income for him, and is not in the customer's best interest.
Sadly, I have decided to terminate my business relationship with Brian and Alecia, as I no longer trust that they will honor the relationship and keep the customer's best interests as priority number 1.
I give ABC Pools an overall rating of and quot;Cand quot; (they would get an and quot;Fand quot; for trustworthiness if that was a category) and recommend consumers explore options other than ABC Pools. I am also making this review available to my HOA to help ensure that my friends and neighbors make fully informed choices relative to swimming pool and spa maintenance.

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Approached the pool area in backyard and said in a very friendly and upbeat voice and quot;hello Pam how is everything?and quot; Checked the chemical levels, went to pool pump area and back washed the system. Added chemicals that they allow us to provide at our cost. They have never sold us any product, they only tell us what we could need. He asked how our kids were all doing, told me that everything was great and to have a great day. Absolutely the best service company (services performed at our house: window, carpet, upholstery cleaning, sprinkler system, lawn care, HVAC and routine plumbing checks) due to their service, reliability, honesty, professionalism and friendly attitude. Veteran owned and operated. They go above and beyond with service.

Brian is great!!! He is always very professional and responds very quickly to our needs. He also takes the time to explain things to us since we are new pool owners. We were concerned that we would have to purchase a new liner for our pool this spring because we kept losing significant amounts of water last summer. And we just has to purchase a new pool cover motor last fall and a new pool cover this spring! Brian told us that if he could save our old liner so we wouldn't have to buy a new one for a year or two, that he would do his best. And he did! He repair the leaks and so far so good!
Thank you so much Brian! We will continue to use this company and recommend them to everyone we know!

The guys showed up early and did a fast and efficient job. They always pay attention to the little details.

Brian was on time, as always satisfied promptly without problem.

ABC has helped me maintain my pool for years. They are always professional and courteous. Very prompt as well.

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Very well - dependable and through.

We called ABC pools because we had an apparent leak in our pool. This was before the pool was opened for the season. Brian came right out the following day to try to find the leak. He thought it was in the pool light and decided to caulk the light. Well the pool still was leaking. We decided to have ABC open the pool and try to determine where the leak was. When they opened it, it was cloudy so it needed more chemicals. We had already had chemicals and told Brian that we had the chemicals, but he went ahead and put his chemicals in to clear the water without asking us. He charged us $80 more for this. The opening was not complete because the plumbing to the slide was not completed. The winter covered was not cleaned. It was folded up but not cleaned. They advertise that they clean the blanket! When the leak was found he wouldn't even attempt to fix it. He just said we need a new liner. Well we called another company and it was fixed, and withstood many kids and adults all summer!

I called ABC based on their reviews on Angie's List. My initial contact with Brian went very well. He seemed knowledgeable and was willing to take on my project. My pool had not been open in 3 years as we had just bought the house. I called Brian at beggining of April and discussing that this would cost 600-900 I asked him to proceed. The first visit went well and then it went downhill from there.
In short: Brian said he would be coming out, wouldn't show up. I would call to ask what had happened and then two days later they would show un announced. By the beggining of May (A month later) the pool still was not opened. I continued to call with no answer. Finally I got very upset and my fiancee called ABC to find out what was going on. Alicia was very rude on the phone saying that we probably shouldn't continue to work together. I was a client who was upset that I had ALREADY paid $1200 to have my services performed after many broken promises the pool still was not open. I finally askd Alicia to please have Brian call as that is who I had been working with. She got defensive and stated she too owned the business. Brian called back and after a drawn out conversation agreed that he would come out to finish the job. The next day he showed up. Two days later I get a bill in the mail for $600 and a simple letter stating that they no longer wanted to do business with us.
I was not about to pay $600 additional on top of the $1200 already paid. I assumed Brian was just trying to pull a fast one. However, did not pay. In August Brian contacted us and stated that he would be filing at small claims court. I spoke with my lawyer who agreed that he had NO ground to stand on. I tried to settle with Brian as my time at work is much more valuable than in court. I wanted this to go away.
On Sept 24th, 2013 Brian and I went to court. The judge ruled that Brian had no reason to charge us extra for the work performed as it should have been included in the original Invoice.
I am very disappointed in the manner that Brian and Alicia have treated us and in wasting my time for something they should have done right in the first place.
In all, I know a few people that have had similar experiences to this. If you want your pool opened/closed I would ask to see what guarentee they cover. If you have a big profject find another company. You may too end up in court.

Fast efficient service, came less than 24 hours after call. Very professional and courteous company.

They were very responsive, thorough and customer service oriented.

Originally asked for quote and received one immediately after describing the situation with our linerl. Brian then arrived at a later time and assessed the situation. We picked out a new liner. The liner was ordered and installed the following week. All work was done on time and as indicated. Alecia was curteouse, professional, and a tremendous help in getting the liner replaced.

Pool inspection showed all things were in good working order. ABC pools opened our pool and within the first week we had lost 18 inches of water. In hiring a leak detection service it was found that we had 4 leaks in the pool (2 liner and 2 in return lines). Inpsection company stated that had a and quot;properand quot; pool inspection been done all issue could have been discovered even while still winterized. I attempted calling ABC pools on several occassions and never received contact back. Also in the opening of pool, seemed we payed a lot of money to have little concern shown to us and our concerns.

Awesome business!

Excellent! Came to diagnose the problem without replacement, but due to age of the heater, we replaced it with a new heater.

Excellent - I chose them due to the very high feedback rating on Angie's List, and I was not disappointed. Alecia was very helpful in getting things scheduled and explaining the process. Brian and his crew came out to open the pool for the season, and also had to fix the heater as well (it's a 19 year old system). I just moved into this house and have never had a pool before, so he came back for a one hour teaching session to explain all the components of the system and how to properly care for the pool, pump, filter, heater, etc. He was very helpful and informative, and took the time to explain everything thoroughly. I'm sure he was at the height of the busy season, but you couldn't tell it from his very customer-focused attitude. He was also helpful in suggesting some pointers on how to be as cost-effective as possible. You can tell that they take alot of pride in doing a good job. I would 100% recommend ABC pools.