CECIL'S SEPTIC AND DRAIN SERVICE

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They were called out for a clogged drain in the kitchen sink. He ask if I had been hearing gurgling lately, which meant septic was full. It had been since before 2008 since it was pumped so it could be full. His son came out and pumped the tank and said it was a small tank to have it pumped every 2 years. He had me flush the toilet to see if the line was cleared.The line was clear but the sink was still clogged.  I paid him $300 to pump out the septic tank. So his father showed a few hours later to snake the drain. Both sinks were full of water, he laid out a tarp on the floor and took the drain apart. The pipe broke and water was shooting onto the kitchen floor, my sister ask to put a rag around it so it would go in the bucket. He then brought in this big drain snake on a dolly. he layed on the kitchen floor and tryed to snake the drain, after 2 1/2 hours he said i would need to have a plumber come and replace the pipe. He thought he had snaked a good 50 feet but felt like it was going into the vent up on the roof. He didnt have the part to fix the broken drain, I should have it fixed while the plumber was here replacing the pipes. He gave me a couple of names and charged me $250. My complaint is why did it take 2 1/2 hours to figure out he couldn't do the job. After the first hour he should have realized and been done. Is it ethical to charge someone $550 to unclog a drain, and not perform the service. and why would I need to pump it every 2 years if it had lasted 7+ years and no problem. Aren't septic systems set up to degrade naturally?

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