Stone Ridge Landscaping Inc.

"[Member Name Removed], I appreciate the feedback on this project experience, but have reservations to the final project outcome described. Multiple meetings on-site, emails, and phones conversations took place during the planning phase from March through late-June. Additional project support continued by me (Josh) via multiple on-site meetings, emails, and phone calls during the project as well as through our on-site team leaders. We provided multiple opportunities and options for completing this project successfully that were declined or changed. The custom landscape design we created was implemented except the one Karl Foerster grass. It was requested that we change one grass to a ‘Lemon Twist Hydrangea’. Stone Ridge queried nurseries from Chicago to Cleveland with no one being able to provide availability of this type of hydrangea. Even a Google search returned no results for this plant. Based on the lack of information available, the common name ‘Lemon Twist Hydrangea’ is not a real plant. Lemon Daddy & Twist-n-Shout are common hydrangeas, but these alternatives were declined during the project work. We refunded the cost for the Karl Foerster grass that was part of the original contract. We include excess materials in our quotes to ensure we have adequate resources to complete the project and do not increase costs to our clients. The additional sod rolls we had on hand was removed from the site when we completed the lawn installation. Similarly, if we had been short on sod, no additional costs would have been incurred for the additional sod required to complete the lawn as we stand by our contract pricing. The lighting fixtures we supplied and installed in the kitchen and landscape work flawlessly and you both stated you were “happy with them” and “like the look”. However, the lighting fixtures that were purchased & supplied [by the client] at the end of the project, were not compatible with the installation method desired. We offered an alternative solution for concealing the wiring which was declined. We did offer alternatives for the counter and accent banding but, I did not feel we will be able to meet the expectations in these areas. We removed & fully refunded the wood counter costs on the final invoice in 2015. I recommend that the granite installation we originally discussed, be revisited to provide the clean and smooth surface you desire rather than the rugged wood. Granite will require a larger investment, but provide the new look you now desire. We are confident in our experience and materials and provided these warranties for the project: Plantings provided and installed by Stone Ridge •1-Year Warranty Lighting Fixtures provided and installed by Stone Ridge •15 Year Fixture Warranty Pavilion- manufacturer & installer offer •40 Year Metal Roof Warranty • 7 Year Contractor Workmanship • 7 Year Wood Warranty • 3 Year Stain Warranty Josh Welker-President Stone Ridge Landscaping Inc. 574.534.9800"

"[member name removed], Thanks for your kind words. We enjoy helping you keep things looking great! -Stone Ridge Landscaping Inc."