Illiana Fence

Once deposit was given, no communication was received as to when crew would be on property or how job was going to be completed given that company was told in person I would be out of town for 2 weeks. Crew was difficult to communicate with due to language barriers. Job was installed incorrectly while I was out of town with no supervision to installation. Crew was instructed to removed ONE bush in back of yard but they removed FOUR, all unique and on property for decades and caused damage to underlying lawn area so that new landscaping is necessary. Portion of fencing that connect to neighbors home was installed in wrong place and was done without me being present AGAIN. Would never recommend this company. Throughout this job, NO communication was made to me, even after my calling to complain and asking to be called back. Only crew sent out under instructions from company. Only calls I received after I returned from vacation was looking for finaly payment.

The technician was very professional. Plus he gave some good tips and pointers.

This company customer service sucks. I initially contracted through, what I found out to be, the owner grandson. Who only comes to work when he feels like it Our work order fell through the cracks. They never followed up with the building commissure to see if our permit was issued. Tomorrow I will be calling to get a refund on our deposit and will hire another company. DO NOT USE THIS COMPANY.

Great prompt work!

The initial timeline for the fence was that is was to be installed at the end of October 2020. $3,000 was paid for deposit. There was little to no communication from the company or salesman. I have emails from the salesman (who I later find out is no longer employed by this company) stating he will get back to me with a date as they were scheduling the next couple of weeks of installs. 2 weeks later still no call or contact. The start date was finally set to 11/6. I received a call from an installer on the morning of 11/3/20 asking for the address because he was headed there to start. He did not have the correct address provided by the company even. The fence was partially taken down and thrown in different areas of the yard. (Pictures available). There was no further work completed until Friday when I was assured by the installed that the fence would be finished by the following Monday which would have been 11/9. Monday still no work done. I called Illiana Fence daily and was promised â tomorrowâ by someone each day by Luigi and the installers daily. Eventually Luigi would no longer even return calls or messages. If any worker showed up on any given day they were there an hour or less and said we will be back tomorrow. Luigi finally said he would send someone to clean up all the old fencing, posts, and debris around the yard. Two men showed up and back filled some dirt around the installed posts and left within an hour. No other work completed that I saw. November 14,2020 was the 6th day promised of completion. Every day prior I was promised tomorrow and then tomorrow again. 2pm this day the installer shows up. Now, one would think he and his co worker were there to install some fence. 2:09pm he knocks on the door and says I will come back tomorrow. I called Mike from IFC to tell him this as he requested an update. He spoke to the installers and they stayed and worked for awhile. Sunday November 15 I wake up to fallen fence panels of what they installed the day prior. (Pictures also available) Monday November 16 the remainder of the fence was installed except the gate. This was completed by that Tuesday the 17th. Of note, the permit for this fence was not pulled and paid for until November 12,2020. 2 old 4x4 posts from the old fence were left in the ground in the south east corner of the yard with a large screw actually facing directly towards the new fence. What the mindset behind leaving these in installing the panels of the new fence knowingly is beyond me. I was assured that due to the continued issues I had throughout the process of this install that a discount would be applied to the remaining balance. As many times as I called that company and asked to speak to this Luigi who is supposedly the owner and ring leader of this terrible circus he called me back only once throughout all this headache. Whoever answers the phone there always says he is not there or some other excuse. However, when it is time to get paid the remainder of the balance Luigi calls for his money. I requested my discount to be applied and the other fence posts to be removed. December 15, 2020 workers came to remove the two remaining posts. The did not remove the entire post they sawed them off at ground level. When this was questioned I was told that they did not want to damage the foundation of the house. These posts are no where near the house so that isnâ t even a valid excuse. This has been the worst experience ever dealing with this company.

I hired them and was told it would be done in 6 to 8 weeks which put us in the middle of September. We went in with our lives, lost track of time before we knew it was the end of September and still no one had even come to our house to do anything. So we called and called. We kept missing them or something. Eventually, someone got back to us and we were assured they would be there. They came by to start drilling all the holes. The guys that came left a beer bottle in our backyard on a post and the holes they dug some had Gatorade bottles in them. Plus they went too far back. See we have a 20 ft easement in the back of our property, so now there like 30 holes that need to be filled but the crew took the dirt with them when they left so they are still sitting there open waiting for an accident to happen. So we called to work it out and have them fix their mistake. Things happen, I get it, people make mistakes. They said they would fix it then weeks go by and no one shows up. Now it is November and they came out. Set up all the posts in the holes. So I am thinking *cool, we are gonna be done soon*, then weeks go by and they came out one day put the framing up. Now I am still waiting. It has been a month since anyone even came to my house. I have 30 holes in my yard that need to be filled and not much left on the fence is like half done. I am so beyond dealing with this. I will never recommend this company because we feel like every time they had a problem. They never told us there was a delay or why were waiting. They communicate poorly with their employees and with their customers in close to just hiring a lawyer and settling this in court. Because now I have to hire a new contractor to finish the job they never finished.

Overall job was fine. One post damaged during install. Contacted company same day of completion of job. They assured me it will be taken care of very shortly as well as installing the 2 gate handles. It will be one week on Wednesday and still no word on repairs. The company took balance owed on day of completion but seems to drag on repairs. Pleasing customer and reputation goes a long way.

They had amazing attention to detail! They made great recommendations!

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The job was done as scheduled. The company was very easy to deal with. I would highly recommend them.

Awesome people!