Smart Crawl, Inc.

We had a discharge pipe issue with our sump pump and asked Craig to come out and inspect our foundation and recommend any necessary repairs. He was great with communication, honest, and overall great experience from scheduling to consult! Will definitely use for future needs as well

Nice workers but the quality was not as expected. The owner made amends for the sloppy concrete repairs and not finishing the steps as quoted.

Craig was very professional and did a nice job. He checked with me on the quality of the work before he started putting his equipment away and did a great job cleaning up. Stacy in the office was very helpful communicating about the job. Thanks SmartCrawl!

Very polite and respectful

I had received approximately 4 quotes for waterproofing my basement and glad I chose Smart Crawl. I was very pleased with Craig and his crew on their hard work. They completed the job in a timely manner as discussed during the inspection. The guys cleaned up after themselves daily, brooming my kitchen and back porch areas which wasn't necessary but I appreciated it. There was never an issue with communication during the project. I would recommend Smart Crawl for whatever basement/crawl space service they provide. - Amy L.

We had a serious water issue in our crawl space. This company was referred to me by a former city worker. I interviewed 5 companies and selected Smart Crawl as they offered us more for the dollar than other companies we received quotes from. They were several months out once we booked but stayed right with us on the timing and ended up getting to us two weeks ahead of schedule. I was very impressed with the entire operation, the install men were very good and very hard workers plus kept me informed during the 5-6 day repair. Once they started work they worked 8-9 hours a day pretty much non stop.The owner and office manager were also very efficient, professional and kept us totally informed. I was very impressed with this company and would highly recommend them. They installed french drains, added a sump pump, de humidifer, mold spray, drainage mat and heavy duty liner ,total encapsalation and a turtle enclosure. When finished the crawl looked as clean as a hospital and was very tight and sealed. I give Smart Crawl a very high recommendation. Steve K Greenwood, Indiana

I hired Smart Crawl for a basement waterproofing project. The good thing was that they honored a quote from over 12 months prior conditional on me providing my own project financing. This was really great of them. They also paid for the plumbing services required (see below). The negatives: 1. they kept delaying the start of the project due to other projects taking longer than they expected. This conflicted with vacation schedules, family events at our house, and other plans. We had to push the project back almost two months as a result. The dispatcher communicated that the project would take approximately two days to complete. I believe it took 6 days of actual work. 2. The teams would often show up at 10:30 am and leave by 3:00 pm. I am not sure what they did before and after their time at my house. They did not communicate they had other projects or commitments to work on during the time they worked on my project. They would just show up late and leave early. It makes sense their other projects ran long if they used this work schedule. 3. They did not communicate that there would be two teams to complete the project (one to encapsulate the crawl spaces and one to actually install the drain system). The encapsulation team took four days (partial workdays as noted previously) to complete their work. Once they were complete, I believed the project to be done, however, the encapsulation team said another team would be out to complete the drain system. I was not told prior to the work beginning that they could not work on both parts of the project on the same day. This caused more issues with scheduling and the project to drag out longer. 4. Their encapsulation team did not communicate potential issues that the space may provide to the drain installation team, neither did the sales representative. As a result, I had to incur additional plumbing fees (at short notice) to have the space prepared so that they could install the system and then re-installed it after their work was completed. This was not communicated to me ahead of time and the significant expense to me could have been reduced if the sales rep or the crawl space team communicated with the drain install team. Once the drain team finally arrived, they looked for issues the whole time, and not solutions. I got the sense they did not want to do this project as it clearly was not simple. We eventually found solutions, but not without more conversations that caused more delays in getting the project done. Their drain team leader also tried to sell me plumbing services from a family member on short notice to try to resolve the plumbing issues they needed to be resolved before they could begin. I found this to be very unprofessional and felt gauged and pushed into using his family members service. I ultimately did not use the family member but it did not feel right how they went about it. 5. The drain team uninstalled some limited plumbing on their own and then did not put it back upon their project completion. They left the drainage pipe from my Heating unit to just drain onto the basement floor and the pipe that directed it to the drain was never replaced. They literally caused more water to come into my basement as a result. 6. The drain team never communicated to me that they had no way to plug in the sump pump to an electrical outlet. They just told me the project was complete. I went down to inspect the work after they had left and noticed the sump pump was not even working. I understand the limitations of the space, but at least let me know nothing is working until it is plugged in. 7. A couple of days after the completion of the project there was a massive storm. Water came into my basement (I had run an extension cord to the sump pump as a temp fix). They said the issue was my wall leaking and not the hydrostatic water they had said was t...

The professional who did it was very good.

They were very responsive. The owner came out on short notice in the rain and installed a radon mitigation system on the day we moved, so our son could safely sleep in his basement bedroom. Fantastic!

They were easy to work with very friendly and responsive!

The crew , headed by Kenny, did a great job installing interior floor drains, wall anchors & radon remediation. They did it all in the time frame given even with a jackhammer failure. There was one issue with the wrong cement mix mislabeled which left the surface rough but they came out and smoothed it & skim coated it. Looks really good & blends well with the old floor. These guys know how to deal with issues & there are always issues. Great crew & am sure we made the right choice hiring Smart Crawl.

Did good job, cleaned up.

Efficient and knowledgeable... very good

Absolutely wonderful! Nice people, always on time, great communication, very considerate of our property, attention to detail was phenomenal, and we finally have a dry basement that looks awesome. Very, very good value for all the work they did. I seriously go into the basement that I hated for 19 years several times a day just to look at it.

Nothing to add.

Started with in a week of approving the proposal.

Craig and his team are great people. They went above and beyond with amazing communication throughout the entire course of project. The basement and the overall air quality of the entire house has improved significantly. Very happy with the results.

Fast response, able to set up system within 2 weeks and a quality job. Would recommend highly

Really good service

Great company and great work ethic. Most companys u can't trust this company you can. They did a great job on our french drains for our basement.customer service is excellent as well.

We would not hesitate to hire them again if needed in the future. They were there when they promised and stayed on task until the job was complete. Thanks Smart Crawl, Inc

Great job.