NATURAL STONE CREATIONS INC

We couldn't be happier with the new granite in our kitchen. Once again, they worked their magic and cut a large corner piece out of one slab of granite...NO seams!! We were able to go to their shop and choose exactly what portion of the granite slabs we wanted for the counter tops. They arrived on time to install the granite and the two men were very professional and friendly. We found everyone to be knowledgeable, professional, and very friendly.

Excellent!

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Dan and his team our very professional , they are very detailed and precise i am very picky and i could not be happier.
i got a granite bar top and a  stainless steel bar sink and it looks fabulous. i will definitely us them again in the future.

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**I don't have the final cost on hand.
We really enjoyed working with the staff of Natural Stone--they were very professional and helpful through the process as we'd not done a home project of this sort before. The process was very simple--we went to their location to decide on edge and sink styles, they referred us to a stone warehouse, we selected the granite and Natural Stone took it from there. My only complaint would be that the installation team itself was not punctual, nor did they practice great customer service. They installed the counter fine, but left a mess in the cabinets underneath the counter top and left very roughed up dry wall that required us to hire someone else to fix it. It would have been helpful to know that would be a possibility on the front end.
All in all, we do recommend Natural Stone, but more for their value and the quality of their office staff.

Natural Stone Creations did a good job. They put the frame and filled the seams in the granite so it would blend in. When the guy came, he didn't know what he was supposed to do, so I had some 2x4's which I gave him because I didn't want him to go and come back. I was very pleased with the work that he did.

They did a great job, it turned out very nice.

We first contacted the company at a location that was difficult to find in Franklin.  There was no showroom; we were taken into a large warehouse type of building to look at dusty slabs of  sample stone.  There were good choices and varieties available.  We met with Wendy, a very helpful salesperson who gave us an estimate based on our measurements.  After the company rep. did a measurement at our home, the estimate remained the same and we contracted to have the work done.  It was completed, much to our satisfaction.

The owner came to give the estimate on March 1, 2011.  He seemed knowledgeable.
One of his suggestions for the bar top was to use metal supports instead of corbels to support the standing bar (15 " deep and 8' wide).  He said they would be strong enough - and not seen.

Granite arrived in a timely fashion and the installers were here on time on April 21, 2011.  They were pleasant.
It was later that we discovered problems.

When the original laminate bar top was removed, the installers did not cut through the caulking.  So, when it came out, it damaged the drywall which they left unrepaired.  
The metal supports were installed, but were very visible - unlike what we had been led to believe.  The standing bar top (46 1/2" high), along with the lack of caulking,  was easily noticeable from the dining room seats right next to the bar. 
When the plumber arrived later that day to connect the new sink and garbage disposal, he pointed out that the proper clips had not been used to install the sink.  Scrap pieces of wood had been nailed in place inside the cabinet to hold things up.  The plumber further discovered that one of the nails driven through the scrap wood had pierced the water hose to the dishwasher and needed to be replaced.

Within a month or so, we noticed that the supports for the bar top were not holding it level.  It was 3/8" difference from one side of the 15" granite to the other.  Several phone calls were made to the company with no response.  A trip was also made to the office and we discovered that they had moved back to Franklin from Greenwood.  Then, we drove to that office but only spoke to the assistant.  We were told that the owner would call when he returned.  We received no call.  Since we were working with an interior designer who had recommended this company, we asked him for his assistance.  He placed a phone call and spoke with the office assistant who said that the owner would call back.  After a week and no call, a second call was made by the decorator.  This time, the assistant set a date for them to come out to look at the problem.  The owner did not come out, but sent the original two installers.  After much discussion, they decided to make the repair by placing 1/4"  of shims between the metal supports and the granite.  Better - but still not level.  As they left, it was pointed out that they had not caulked, and the shims made the supports even more obvious.  
To rectify the problem, we contacted another company to level the top and install corbels.

Just before Thanksgiving, we noticed the grout/caulking between the backsplash and granite countertop had cracked from one end to the other.  Upon inspection by the second company, we were told that because the cabinets had not been leveled (a responsibility of the granite installers), the cabinets were pulling away from the wall.  To solve this problem, much additional work will need to be done by the second company.

We are very disappointed in the lack of professionalism and workmanship of Natural Stone Creations.  
We feel that if the owner had contacted us about our concerns or if he had inspected his installers' work, we would have had a completely different experience - and possibly some of the difficulties could have been avoided.

Overall, the experience was good. They were probably the lowest price around, with good quality. We went to their studio and talked to them about what we wanted to have done. Once we picked out the stone, the owner came out to measure and double check everything. All the materials showed up as scheduled and everything fit.  We didn’t have any problems at all. I have a friend that used them also, and she seemed happy with the work they did for her.

see above

Overall, the experience was great. They have a showroom with a lot of choices. The technicians completed what they said they would, and whenever we had questions, they answered them. They stuck to their estimates. For the quality of the work, their price is fair. I’d recommend them.

Overall, the experience was fine. They did a nice job. Excellent service!

Overall, the experience was fabulous. They were recommended by my decorator. It was a messy job, since they had to do a demolition, but they did a great job cleaning up after themselves. They also recommended that I had the countertops sealed, and recommended a company, which I’m really glad I did.  When they delivered the bathroom countertops, those had already been sealed. Throughout the process, they great with working with my schedule, and I’m happy with their services.

The work was excellent. The technicians were prompt, did what they said they were going to do, and were professional. They completed the job quickly, and their price was good.

We were very satisfied with the workmanship and the price.  Would highly recommend the company to others.  Loved that we didn't have to wait long for the installation.  They took great care of our home by laying down runners and the job was preformed very neatly. They arrived on time for the estimate and installation.

We were very pleased with the whole process. Everyone that we dealt with was very professional and courteous. Kenny was helpful in making suggestions about providing us with more countertop space, Wendy was helpful with the selection of the granite, and the installers did a great job. We would certianly recommend the company to anyone who is considering new countertops.

When the countertops arrived, everything went smoothly. The countertops look great, and we are very pleased with the workmanship.

They were wonderful and responsive. They even worked with me on the price. They were very professional in the installation. It was just a very good experience all around.

It was wonderful! Everyone that I have talked to in the organization has been helpful and knowledgeable. When they give a deadline or tell you when the work will be done, it's always completed on time. I certainly would recommend them to anyone! If we find anymore work that they can do, we would absolutely use them again!

They are great people to work with.

MY KITCHEN LOOKS GREAT. IT LOOKS VERY UPDATED. WE HAD A FEW GLITCHES WITH GETTING THE JOB DONE AND THE OWNER CAME OUT RIGHT AWAY AND MADE SURE I WAS SATISFIED. HE DID A VERY GOOD JOB. THE PRICING WAS THE BEST OF WHAT I CHECKED. HIS PRICE WAS CLOSE TO HALF OF THE MOST EXPENSIVE ESTIMATE I RECEIVED.