On Time Heating & Cooling

Having talked to Mr. Long several times decided to get quote and have work done. He came out gave me a quote of 6600 with a 300 rebate. I said okay ready to go what do we need he said 5k up front no problem paid him on 5-20. Said would be able to get done by end of following week. Well didn't hear from Mr long so I contacted him via text on may 27th said something came up would be the following tues or wed. again didn't hear from him sent message wed no response then another Thursday he finally responded said that his employee had a death out of state so I was like ok sorry to hear that.(then found out it was a lie and he was on vacation) Said it would be following tuesday june 8th which him and his guy showed up was hear roughly 45 minutes and left said would need to get parts and be back thursday showed up then was hear 1.5 to 2 hours and left again said problem with his equipment would be back friday came again was here another 1.5 to 2 hours left again this after he promised would give me a discount and have ac on by friday mind u it was 90 plus degrees outside. So now saturday come brings 2 guys hear about 6 hours in which walter leaves and expects them to do it all contact him tells me his guy can turn it all on again 90 plus degrees his guys leave with the unit still not on. call walter upset because still not done he tells me that he is gonna knock 500 off and gonna show up on sunday morning to get the ac on and will finish furnace work by end of week. However when showed up Sunday morning had his guy loading his trailer up when i walk outside and says well im not gonna give you the 500 off so either you can accept that or were leaving. Now we are 3 weeks in I remind you so I told him to leave I would find someone else to finish the job. During inspect and new quote to finish found out that they had used some existing duct work under my house instead of replacing it all like we had talked about also have duct work laying on the ground under that house so very disappointed with services received and yet the job was no where near finished properly not to mention now have to pay another company to come and fix issues and get system up and running.

He made me a deal to put a new heat pump in and fix the ventilation in the house. Paid upfront. He put the heat pump in and took 8 months to get it working and then never came back to finish the job.

The tech came, he did deliver work to check the system, then gave me some useful suggestion.

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Always on time. Courteous, knowledgeable, friendly. His crew was also very courteous. Cleaned up before they left.
We did not feel he was trying to take advantage of us. We are talking to Walter about another job.

Walter showed up on time, completed the work and explained the A/C system to me. He was friendly and helpful.

Fast service, great price, good work.

It worked out great. He was very friendly and honest. He also didn't seem like he was trying to get me to spend more money with him.

Fast, professional, honest, service at a very good value! Great company to deal with!

It has been 1 year and 4 months after he came and the heat pump is still working fine.
I'm writing this review because I searched for him and discovered that no one in the Frankfort, IN area had rated him.
I would invite others to use Mr. Long for service and see if you have the same positive results that we had.