MG Landscape & Irrigation

I like the most, their perfectionism.  The quality was very good. They were punctual. They worked hard. They strived to do good quality work.  I don't want to pay for anything.

Great pool area looks nice.

Matt comes off as a nice individual.  But he has a tendency to blow off committments and make excuses as to why he has not come out for a service call.  He would do himself a world of good if he was more prompt and notify his customers when he was going to show up.  That has definitely been the frustrating part in dealing with Matt.  I'm not sure who else helps him run his business but he could certainly use some help in customer service skills.

Poor follow through and extremely rude customer service from owner
My wife and I had MG landscaping and irrigation come to our home for a quote on a backyard patio and irrigation system. While we were getting quotes from other sources, we decided to order two trees from MG to be delivered and installed. We verbally ordered the trees in late February 2011. After they did not come for two weeks, I called and placed a formal order in March.  I was told that it would be ?a couple of weeks? but when the trees did not come for one month, I called multiple times and was told each time that they had gotten behind due to rain.  Over a matter of the next two months, I received rude responses from Matt, the owner. The last week of May I was again told that it would be one week for my trees.

 After another week of waiting, we cancelled our order after I called to see why the trees were not delivered.  This time we again received a rude response, without any sort of apology from Matt, stating that they oversold this year and were extremely behind and overwhelmed with their work. In fact, he actually told me that they cannot keep people like me happy. I informed him that I simply wanted my trees delivered and installed. If they cannot keep people like me happy, how are they keeping their business open?

 Without hesitation, they certainly are not going to get our business regarding the patio and I would encourage others to look at the other numerous options available.

Beyond expectation. After schedule issues were resolved, work proceeded very quickly and with remarkable workmanship. Matt's artistic design and landscaping direction coupled with Chris' meticulous attention to detail in the hardscape site prep, wall/grill/firepit paver construction was very reassuring. MG brings the right equipment to the job site, which I felt was key to making good progress. We love our new patio and landscaping and our neighbors can't believe the beauty it has added to our home.