Wells Fargo Bank

Wells Fargo Bank is not customer oriented. I called to ask about CD rates applicable for an IRA. The person I spoke with was unable to help me but suggested I speak with Wells Fargo's brokerage people. While I waited on the phone for 10 minutes the original spokesperson returned to the line and asked if I had a pen handy. The Wells Fargo brokerage people told the original employee I should examine a website, and that I should write down the website address. Inexcusable behavior. I have several questions to be addressed and a website is no alternative to an actual reply by a banker/broker. This isn't my first experience with poor customer relations with Wells Fargo. Considering the messy fraud committed and the Federal fines imposed upon Wells Fargo as punishment, evidently they don't consider customer service a priority. Wells Fargo won't get any of my business.