Tredway Pools Plus
About us
Additional address - 8301 Lima Rd, Fort Wayne, Indiana 46818.
Business highlights
Services we offer
Pool remodeling, concrete deck, construction of fiberglass in ground swimming pools, installation, leak detection, maintenance automatic pool covers, pool and spa equipment, relocation and recovering of billiard tables, safety covers, vinyl liner, winterization of swimming pools & spas.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
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54% | ||
0% | ||
8% | ||
0% | ||
38% |
"First I would like to apologize for the troubles you have had. We do our best to handle all issues promptly whether under warranty or not. First to discuss your pool closing. We have not changed our practices for or how to close a pool. Each technician is trained in the same method. However each tech may employ a different style obtaining the same result, which is a properly winterized pool! In this situation the customer called and did not like how the pool was closed? We sent our service manager back and he performed the closing again. He found that the pool was closed properly. We had actually made two trips, because their fence was locked the first time. Both service calls resulted in no additional charge to the homeowner. The heat pump did have two issues over the past three years. Both are manufactured related failures, which are out of our control. Both incidents were cover under warranty and both cases resulted in no charge to the homeowner. We were called out a third time and found no problem with the heat pump. Again no charge to the homeowner. We did replace the pool pump motor in year three. Again a manufacture warranty case. The manufacture did covered all parts, so no charge for any parts used on this repair, but the labor warranty had expired. There was as service charge for the labor to replace the motor and no trip charge was assessed. We do not guarantee that the equipment will never have any issues. We are here to provide repairs for manufacture backed warranties and here to assist when and if it does fail. With the above incidents we have been there each and every time they called and have been responsive and timely. I’m sorry for the issues you have had. We do our best to remedy all problems in a timely and professional manner."
During the installation process this year, there was a weather phenomena that caused problems during installation. On a Friday evening, the area received 6+ inches of rain in a relatively short period of time. Unfortunately, we were also having an outdoor living area being added to our home so there were no gutters or tile to divert water. It created a devastating situation all around, and the lack of gutters/tile were partly to blame. (FYI: There is always an extremely vulnerable state during ANY fiberglass pool installation. The unusual 6+ inches of rain in that one Friday evening hit at that most sensitive period.)
The style of "fusion" pool/tanning ledge that we chose and then wanted altered further to our specific desires, created an even more difficult situation for the Tredway team after such an extremely heavy downpour. Not only was John dealing with a fiberglass pool that wanted to lift before installation was complete, but "fused areas" of concrete/fiberglass that didn't want to budge as well. (See Trilogy Fusion Line) John Denny spent 7+ hours onsite the following morning/afternoon (Saturday, by the way....time away from his own family) assessing the situation and discussing it on the phone with the regional Trilogy pool representative, Ed Kriz. He was extremely up front and informative throughout the situation. He didn't even bring up the lack of gutters being a contributor. I was the one that brought that issue up during the discussion. When I did, he simply reassured us that it could and would be corrected. He took no interest in assigning blame. He simply looked to resolve the problem. WOW!
By the following Monday afternoon, John Denny, the Trilogy pool representative, and all of Tredway's wonderful employees had the pool back to its original tolerances. (The Trilogy Pool representative, Ed Kriz, drove up on Sunday from out of state to be there during the process.) It was professionalism at its finest. I still don't know how they did it! It just says so much about a company when unusual situations like this are handled with such class.
In the following weeks, while the installation was going on and the rains were still coming, John would be onsite constantly. Sometimes at midnight in the pouring rain, making sure everything stayed in place. How many companies show that kind of commitment these days? Not many....Tredway did.
Simple installations can always make a company look good. However, successful resolutions of difficult installations like ours show the true quality and professionalism that a company upholds. Now we have the pool of our dreams, and we have the Tredway/Trilogy team to thank for it! We couldn't be happier with their work! The end result is incredible!!
"I had contacted the pool owner in the past. This issue was approximately 8 years ago. The problems with the liner was determined by the manufacture to be of improper chemical care or neglect. I tried to work with her at the time and would do so again. We work very hard for every customer and do everything reasonable, for a given the situation, to remedy it. John Denny, Owner"
I would use Treday again without hesitation.
Licensing
State Contractor License Requirements
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