THREE KINGS FLOORING

My experience as really good. The staff is so kind, helpful, and knowledgeable. I only did a cash and carry with them and they exceed my expectations. I will purchase from them again.

Incompetent. One way communication with never receiving a return call until after 20 days later, (after another call from me), only to find that our half paid carpet order had been discontinued.

We chose 3 Kings Flooring because we had done business with them in the past and were quite happy; this time not so much. Their attention to quality work and customer satisfaction has taken a slide since then. We have a field stone fireplace that has an irregular shape. The first time 3 Kings installed a laminate floor they did a very good job cutting and fitting the planks around the fireplace. This time a different crew installed a vinyl plank floor. Admittedly, the area around the fireplace was difficult. The crew leader did the cutting and fitting around the front of the fireplace and did an acceptable job. However, the sides were the most difficult and he let an inexperienced and unqualified helper do this - and it showed. There were wide gaps between the planks and the stones, the caulking job was uneven with high glob peaks, and the next morning one piece had settled so that it was not at the same level as the rest of the floor. This was unacceptable to us. In fact we told them as much and we removed the pieces around the sides of the fireplace and redid the work ourselves. Another area of concern was floor preparation. There was a rough joint area between the kitchen and dining room. As the flooring planks were being laid over this area a ridge could easily be felt under your feet when walking over it. Instead of filling the cracks and smoothing this area, the crew seemed a bit perturbed that we found this unacceptable. What they ended up doing was lifting the flooring and sliding some thin cardboard under each side of the joint. Also, after the fact, we noticed one plank joint was not seated tightly. 3 Kings told us that they only used the best installers who know what they are doing. Quite frankly, I am disappointed that 3 Kings would accept this workmanship from their installers; their reputation has certainly taken a dive with us.

Work was done well enough but follow up is poor. I would look for somebody more responsible. For a work that could have been done in 4-5 days took 10 days. Furniture replacement (paid) was not fulfilled. No discount given either. It was a costly hardwood floor installation (14K).

Overall it went very well. The carpet and vinyl that we chose are of very good quality, and we are happy with our choices. "Todd" was easy to work with, and was helpful with his suggestions. He encouraged us to bring large flooring samples home, and that was very helpful. The installers were all very friendly, professional, and did a great job. The carpet laying crew is different than the vinyl laying crew. Each crew consisted of 3 guys....all doing their jobs well. There was a bit of a miscommunication with the vinyl installers, but once I brought it to Todd's attention, he offered a refund to compensate. Todd is fair, wants his customers to be happy, and it shows.

It didn't remove a basic milk stain. Some other stains got cleaner, but we've seen better from another service.

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They did a good job installing and cleaned up afterwards.  I didnt like the ending placement on the transition from carpet to floor as it interfered slightly with the pocket doors, but they fixed it for me at no extra cost.  Will definitely use them again for other bedrooms

grout is cracking between tiles. very bad install. owners are confused on what to do. still dealing them...5 months later.

Three Kings was the most responsive in the 3 that we asked for estimates. They special ordered the tile and it came in from the factory wrong so there was a delay. Once the correct tile arrived the installers showed up and got to work. I had the old carpet already removed and the floor cleaned ready for them to install so that made it go quicker. The guys did a great job and getting the tile down and blend in with the existing kitchen tile and the wood floor in the hallway. They came back the next day to grout. It looks great, the lines are nice and straight and the tile is even.

All the workers and sub contracters were good to work with. All were prompt. Did an excellent job.

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I had purchased a Groupon for carpet cleaning from this company. I was pleased they offered the stretching services as well. The area at the bottom of our basement stairs was, at first, listed as hopeless. However, the gentleman who came to do the job was able to take care of it. I was thilled! It was my mother who was here when the work was done and she reports being very impressed with the thoroughness of the cleaning. The young man who cleaned the carpets took a great deal of time and did an excellent job. We will definitely recommend them to others. The stairs were extra but only $3 each. Very reasonable. We have a new favorite carpet cleaning company!

The young man, (service provider), was on time. He was efficient, friendly and knowledgeable. I am very satisfied with the end results. I purchased this service through a "Groupon" offering and am glad that I did. There was no pressure to add additional services, or products. I am very satisfied with my experience with the 3 Kings carpet cleaning service. They done a great job and I have recommended them to friends with confidence.

I chose them because they were the ones who worked with the company that installed the shower for me. I liked them. They paid personal attention and they spent time with us with no high pressure. I would recommend them to others. They were very professional and did quality work. I had used them before and had a good experience at that time. There were some delay problems. It was because of the communication between them and the company that installed the shower. So it was time consuming. However, they did a great job once they were out here. Their quality and professionalism were both very good. I would use their services in the future too.

We have no complaints with them at all. They were very good and the detail of the work was perfect. They really took their time and answered all of our questions. The service was exceptional and I am very pleased.

The project coordination was awful. The communications between the sales representative and the installers was sorely lacking. The installers said they wouldn't be a dust problem but by the time they finished everything in the adjacent rooms were covered with a thick layer of dirt and dust. The new vinyl covering had bumps and seam marks in the kitchen area. The installers said this would just fade away in a few days. We talked to the owners and they came out and looked and said we should give it sixty days. After we waited 90 days it was the same. They tried multiple fixes and just shook their heads and said they did everything in accordance with their standards. We could easily write pages in regard to this project but the comments above provide a brief summary. In summary we took a royal screwing.