THREE KINGS FLOORING

My experience as really good. The staff is so kind, helpful, and knowledgeable. I only did a cash and carry with them and they exceed my expectations. I will purchase from them again.

Incompetent. One way communication with never receiving a return call until after 20 days later, (after another call from me), only to find that our half paid carpet order had been discontinued.

We chose 3 Kings Flooring because we had done business with them in the past and were quite happy; this time not so much. Their attention to quality work and customer satisfaction has taken a slide since then. We have a field stone fireplace that has an irregular shape. The first time 3 Kings installed a laminate floor they did a very good job cutting and fitting the planks around the fireplace. This time a different crew installed a vinyl plank floor. Admittedly, the area around the fireplace was difficult. The crew leader did the cutting and fitting around the front of the fireplace and did an acceptable job. However, the sides were the most difficult and he let an inexperienced and unqualified helper do this - and it showed. There were wide gaps between the planks and the stones, the caulking job was uneven with high glob peaks, and the next morning one piece had settled so that it was not at the same level as the rest of the floor. This was unacceptable to us. In fact we told them as much and we removed the pieces around the sides of the fireplace and redid the work ourselves. Another area of concern was floor preparation. There was a rough joint area between the kitchen and dining room. As the flooring planks were being laid over this area a ridge could easily be felt under your feet when walking over it. Instead of filling the cracks and smoothing this area, the crew seemed a bit perturbed that we found this unacceptable. What they ended up doing was lifting the flooring and sliding some thin cardboard under each side of the joint. Also, after the fact, we noticed one plank joint was not seated tightly. 3 Kings told us that they only used the best installers who know what they are doing. Quite frankly, I am disappointed that 3 Kings would accept this workmanship from their installers; their reputation has certainly taken a dive with us.

Work was done well enough but follow up is poor. I would look for somebody more responsible. For a work that could have been done in 4-5 days took 10 days. Furniture replacement (paid) was not fulfilled. No discount given either. It was a costly hardwood floor installation (14K).

Overall it went very well. The carpet and vinyl that we chose are of very good quality, and we are happy with our choices. "Todd" was easy to work with, and was helpful with his suggestions. He encouraged us to bring large flooring samples home, and that was very helpful. The installers were all very friendly, professional, and did a great job. The carpet laying crew is different than the vinyl laying crew. Each crew consisted of 3 guys....all doing their jobs well. There was a bit of a miscommunication with the vinyl installers, but once I brought it to Todd's attention, he offered a refund to compensate. Todd is fair, wants his customers to be happy, and it shows.

It didn't remove a basic milk stain. Some other stains got cleaner, but we've seen better from another service.

unknown