Springer Construction Inc.

"This project was not sold. Nor did we give an estimate. From the beginning we told [Member Name Removed] that we do not work on projects that small from the initial phone call from [Member Name Removed]. But we did take a look at the issue to make sure that it is something that we do not do. We schedule appts. by when they arrive and the severity of the issue at hand. The appt. was made and accepted by [Member Name Removed]. We are sorry that we could not meet the tenants time frame."

"Please enter what you would like the response to look like:We did have a few issues with the siding having on three sides of the house black marks on the siding from shingles sliding down. The only marks were visible were from approx. 6' from the bottom row of the siding. Not the complete house. There were also on four of the window aluminum wrap that had some denting from the shingles falling down. We offered to replace the damaged window trim and to repaint the entire home. ( The owners had talked to my salesman about repainting the complete home or to remove the old siding and replace with new vinyl siding and all the trim. We knew this from the onset of the contract ) We tried to work with this couple only to be shut down every time I tried to get some type of communication going. The reason the lien was issued was to get the owners to talk to us so we could get this issue resolved. No other reason for the lien accept that. We offered to reside the complete for just cost of the materials and labor. No mark up.The owners would see the bills for materials and labor. This would of have saved the owners around $15.000 for the complete siding project. We also offered to repaint the entire house and to rewrap the damaged windows. Springer Construction Inc. would of had picked up the around $4000.00 of the entire bill. With the balance of having the entire house and windows rewraped for only $$2450. The also refused that offer. We tried to get this issue resolved but the owners refused everything we offered. The [Member Name Removed] owed my company $4388. the balance of the project. The final point that I had figured out was no matter what we offered they refused. So I told my attorney to send the [Member Name Removed] a letter that I am going to not collect the final balance of$4388,.They can keep the remaining balance and do what ever they wish. I'm done trying to make something work. They kept the balance. Had there roof done for $4388. Instead of $8776. I removed the lien from the property and moved on. I tried to get this project finished correctly. But the owners refused to talk."

"If you don't give me a reason for your post. Then you shouldn't be able to post!"

"Thanks For your Business."

"Thanks so much"

"Thank You for your thoughts. We strive to do the best we can. Thanks Again."

"The only response I have to this complaint is Mr [member name removed] Should have had the company that installed the third story floor / second story ceiling . Anyone who would try to get money out of a person that works on the second story room and have the third story screened in porch knows that the screens will leak in to below the room below. This is a scam artist at work. No other comment other than the business that installed a now leak floor on the third story is out of business."

"As I read the response from the owners. I had to step back and look at what was actually done that would be our fault for the owners storm door not fitting. I called and talked to the owner about the door issue and to find out that a storm door was removed before we arrived. My installers installed a door with minimum clearance due to a builder error. A brick wall was withing a min. of a couple of inches from the front of the opening. My installers had a hard time actually installing the new door into this opening. The door was sold with Aluminum cladding to the brick molding. With this cladding in no way should this affect the installation of a storm door. What does affect the installation of the storm door is the fact that there was not enough room to install the storm door into a smaller than normal opening. You would never get a storm door of normal size to fit. I offered to return to install the storm door with a few ways to make this fit. But I was told I said I would return the following day or in a week to door this. I had told them it would be a few weeks before I could return. The owners beat the storm door into place and blaming that on my company. Which I said I would come and install it for them. at no cost."

"Lets put some facts to the letter sent by [Removed name]. [Removed name]. signed our contract on the 16th of October 2013. He wrote us a check for $ 4000. 00. What this check was for was a deposit for the installation of a exterior insulated side door into the garage. A 4' by 4'Egress window for side of the house at an existing small window. This also included the retaining walls to hold back the dirt that needed to be removed and aprox. 45' of drainage tile to remove the downspout water to another place in the yard. These are no problem for us. I had told [Removed name]. that is could take upto or longer for the window and the egress opening to come in as all of this is special order. He said no problem as they were not in a hurry. The window was to be delivered on 12/1/2013. The retaining wall was to be delivered aprox. 2-weeks after the windows. Springer Construction called to let them know this and at that time we were told that [Removed name]. did not want to install the egress window. due to security reasons. I let [Removed name]. know that due to the recent rains we would not be able to install the items asap because the ground was saturated and we would tear up the complete lawn getting this installed. I said I would call back when all items were here and we were ready to install. Two weeks later I returned a call to [Removed name]. and said we are ready to install the window and etc. And at that time he said he did not want us to install the windows and wanted his money back. The were not going to do the complete project at all. I had ask him why did he not call at an earlier time. And his comment I quote" I didn't think you had it ordered yet" . I informed him that all the items were i n stock now and if he does not have us install the windows etc. he would loose his deposit. We had already installed the side door to the garage weeks before. [Removed name]. refused to has us install the egress window/ Tile work / Retaining wall/ According to the contract [Removed name]. . [Removed name]. said we should return the unused portion of the items above. As ca business owner this will not be returned as the owners refused to take delivery. Actually after deducting the side door. the balance of the deposit is actually 40%. I am greatly Sorry that [Removed name]. did not want his egress window installed. But we left this in his hands to call back if he should of changes his mind. It has been more than a year and now he would like to make issue with an item that was in his court all along. I have lost money on this deal as I have tried to relocate these items with no avail. The items were donated. No return was granted due to these reasons."

"After receiving this incorrect letter from Ms. [member name removed] I pulled her file just as a reminder as what we had done on her home. Since this was over two years ago. Ms. [member name removed] did purchase windows from my company in October of 2012. She was given the cost of grids in her windows and with out. She declined to have grids in her window of any kind. At the install she informed me that she was to have top grids in her windows. I proceeded to look at the contract and paperwork that I had. And nowhere did it say that she was to have grids in any of the windows. I would never say Gotcha as she claimed. I told Ms. [member name removed] if she wanted top grids that we could change them out for the cost of just the sash and nor charge for changing the windows out. That was the least I could do. As I looked back the grids that I had quoted her were never Diamond grids to start with. As a matter of fact the manufacturer of her windows doesn't even offer Diamond grids. Ms. [member name removed]. evidently does not remember the details. We have this all documented. After the windows were installed. The following months we installed more windows in a unfinished attic. If she was so disturbed by the first set of windows why did she have us come back to install more of the same windows? We have not heard from Ms. [member name removed] since 2012."

"This project like every other project is always important. We strive to complete every project with the uttmost care. [removed member name] has a very limited memory of what really went on. The roofing went very smooth as normally it does. The only items that we had to deal with was the initial costing of the project. I had requoted the project five different ways trying to make the project more cost manageable. I had quoted the complete building/ half the building/ different areas of the building/ Just shingling over and not a tear off/ then replacing the skylights and finally replacing the roof in one area with the replacement of one skylight and closing up the other skylight. This quote did have in it the drywall repair, But only as a estimated amount. $325.00. Due to not sure what is underneath the drywall. No where in the quote was at any time painting discussed. I normally do Not put painting in quotes due to the fact most homeowners want to save a few dollars and paint themselves. [removed member name] signed the quote on 6/5/2014. To make a long story short. All work except the drywall was done. In the complete time that we so far had been working with [removed member name] we had scheduling issues. Whether it was the weather or [removed member name] did not want us to do any work unless it was a Tuesday, And had to be after the 8:30 am time. The comment was made by [removed member name] that she would have to get out of bed so early. This is why most of the issues with the scheduling was so delayed. I did make the comment that I didn't want to paint. That was actually supposed to be a joke. But it obviously wasn't. We paint all remodels that the homeowners wish not to. It is up to the home owners. I don't believe the quality of the paint was an issue but just the cost. I had Two of my guy's at the remodel to paint the ceiling and walls. The total time that was charged was 4- hours for two guy's. Which equates to 8-full hours. I could have charged per man hour $65.00 which would have been $520.00. This is the amount per hour that I had quoted [removed member name] . I thought I was giving [removed member name] a deal. Guess not. [removed member name] wrote in a side note back with her invoice and did not include the $325.00 . [removed member name] wrote in her note she was not going to pay for the painting "Quote" I will not pay $325 for painting. To charge $325 extra is an exorbitant amount for the time it took for something that should have been included. I did not include the painting for that exact reason. I stated to [removed member name] the amount per person I would be charging. Not one comment was made that at that time it was to expensive. [removed member name] was fully aware of the cost per hour before we painted the ceiling and walls.As a business we strive to give the homeowner the option of doing some of the work themselves. I would be glad to send a copy of the letter I received from [removed member name] at there request."

"We did go out and have drawing made up. We should of called to inform [Member Name] that the project was more in depth than what we anticipated. That is no reason for not calling. I just didn't want to send out or even quote a project without full attention to detail. This project was put on the back burner due to a lack of time. No excuse for bad communication."