It went very well! Kyle, the technician, did an fantastic job cleaning every vent. Our house hadn't had it's vents cleaned in 26 years and they were very thorough. I informed them of my allergies, and they brought us an air scrubber over to rent. They protected our new hardwood floors and didn't try to up-sell us at all. Joe, the manager, was beyond kind, and made sure our specific needs were met by the correct technicians. He used all-natural mold killers, and our house had never smelt so fresh!
Description of Work: Cleaned air ducts and removed mold.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Darwin W.
05/2014
5.0
carpet cleaners
 + -1 more
They can be a little pricey.
Description of Work: I've used them for the last 3 years and had good luck.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Judy S.
08/2013
2.0
They told me they would be here and then had to change the appointment. When they came to do the water extracting, they were her for maybe 20 minutes. Then when they wanted to leave I told them there is no way it could be done. They said that is the way they do it. Their salesman said that is not how it is done and would send out his best crew. He sent out another crew and they did what should have been done the first time around. Then they sent a man to remove all the fans, and he refused to move the furniture that they moved back to where it was. He said it was my problem
Description of Work: Extracted water
Rating Category
Rating out of 5
quality
2.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
deborah N.
04/2013
2.0
Awful people to deal with.
Description of Work: Work took much longer then they said it would. Sloppy carpentry and paint jobs. Lost items.
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
2.0
$20,000
Melany H.
01/2013
2.0
carpet cleaners
 + -1 more
They did not show up on time, the process exceed length of time promised and the carpets had an odor after
Description of Work: Water damage and carpet cleaning
Rating Category
Rating out of 5
$1,500
Kristie O.
06/2012
5.0
Our basement flooded and I called insurance. Within 10 minutes, the phone rang and I was Protechs. They were at the house later that day with all the drying equipment. They sent someone out everyday to check the drying progress and moisture levels. They would call before they came everyday and were always polite and punctual. I suffered much confusion on part of the insurance compay and Protechs actually became the "go-between" on my behalf and Joe went above and beyond to help get the insurance nightmare solved! I hope I never need them again, but if I do, I will call Protechs.
Description of Work: Carpet, drywall & insulation drying w/fans, pad removal, checked for mold levels in the walls, checked for moisture levels in air and walls, application of anti-microbial agents, cleaned furniture and other household items, content manipulation
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Craig B.
01/2012
5.0
carpet cleaners
 + -1 more
They kept the appointment. The estimated price was satisfactory and fair compared to the other cleaning services around. They were punctual and efficient. They did deep cleaning with a commercial carpet cleaning equipment. We were very pleased with their service.
Description of Work: We used Protechs Inc. for carpet cleaning for a couple of thousand square feet. We've been using them for three years. They also do a lot of restoration work.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Jamie S.
03/2010
3.0
as above
Description of Work: We had fire smoke damage in 2 rooms. Protech did the work and the quality was fine, work extended a month longer than I expected but was quite satisfactory. However, when it came time for the bill, which was mostly covered by insurance, the bill was incorrect by a small amount. I held back less than 5% of the payment til we could settle the bill. They were very uncooperative in trying to figure out where I said their billing error was and instead of cooperating turned it over to collections. I was very willing to work with them, (left phone messages and emails) and figure out the small "error" portion but they seemed to not even try, other than to send a duplicate bill. I normally pay bills ASAP and have an excellent credit rating. But, am apalled at how poorly Protech trys to solve a billing dispute. Thus, this story since it is not yet finished. So, the work was good but the company office tacics were and are poor.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Carpet Cleaning,
Home inspection,
Mold Testing & Remediation,
Floor Cleaning and Waxing,
Pressure Washing,
Air Duct Cleaning,
Water & Smoke Damage,
Auto Detailing
FAQ
PROTECHS INC is currently rated 3.6 overall out of 5.
Sunday: 12:00 AM - 11:30 PM
Monday: 12:00 AM - 11:30 PM
Tuesday: 12:00 AM - 11:30 PM
Wednesday: 12:00 AM - 11:30 PM
Thursday: 12:00 AM - 11:30 PM
Friday: 12:00 AM - 11:30 PM
Saturday: 12:00 AM - 11:30 PM
PROTECHS INC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
Yes, PROTECHS INC offers free project estimates.
No, PROTECHS INC does not offer eco-friendly accreditations.
No, PROTECHS INC does not offer a senior discount.
Yes, PROTECHS INC offers emergency services.
No, PROTECHS INC does not offer warranties.
PROTECHS INC offers the following services: MOLD REMEDIATION, DUCT CLEANING, ORIENTAL RUG CLEANING, POWER WASHING, AUTO/ BOAT / RV DETAILING, BIOHAZARD CLEAN UP, METH LAB CLEAN UP, FLOOR CLEANING OF ALL TYPES.