Mr Plumber Inc

What a terrible experience! One of my dear friends who is a contractor recommended these guys having worked with them, so I though I could trust them. They snaked my kitchen sink last winter, and I appreciated everything about it. Unfortunately, a few weeks ago, I called to have my tub snaked, have the tub drain trip lever and stopper replaced, and have my outdoor spigot changed. The worker, Rick, I think, spent about 3 three hours on things, and then called me saying he didn't have the right size snake. He suggested I get some Draino to pour in, fill up the tub, let it sit for an hour, and then let the water flush the pipes. Not what you want to hear after a 225 dollar hour and a half of work, but I was still trusting at this point. I did what he asked, and low-and-behold, the water had drained 15 minutes after I stopped it while the stopper was still engaged. Next shower, I was still standing in an inch of water. And dammit, I had to finish screwing in one screw on the new spigot. I called the office, and Rick contacted me the next business day. He said he'd try to get out that day and would call me back. He never did. I called him once, I took a video of the water going down the "stopped" drain and texted it to him, and I never heard from him. Wow. When I got a 500 dollar bill, I called and left a frustrated voicemail on the company phone asking what the heck was going on. Austin, the owner's son, called me the next day and was apologetic. He took ownership of the mess up, told me that they don't snake anymore and referred me to A1 Sewer (which did a great job!). He also told me to disregard the bill. I appreciated that. When you ugly f**k up, you fix the mistake and try and make it look pretty again. Fast forward a week later, I get another bill that was for 200 and change wanting me to pay for the spigot parts and labor. It was technically fair, but at this point, I had already had A1 Sewer come out, tell me my pipes were simple and that I could do it myself next time with a cheapo snake from the store, and adjusted the drain stopper so it actually worked, all in 1 hour's time. I did my confused-Scooby headshake, and gave Mr. Plumber a call back, explaining that Austin had told me to disregard the bill and that I saw the bill was technically fair but was told to disregard the bill completely and needed some clarification. I explained everything A1 Sewer said, intimating that at this point I felt I was being taken advantage of. I got another call from Austin. He told me to disregard the second bill, apologized, told me he was livid with Rick and that this isn't how they do business. I asked specifically again if I needed to pay the second bill, and he said no. I thanked him for both making it right and trying to make it pretty again. This is how I treated people when I ran my business, and I'm always grateful when I see it. Well, here we are today. While at work, I get a phone call from a secretary who tells me that I owe for the bill still. This new guidance was from Austin's dad, the owner. Austin apparently didn't understand that the spigot work was done and that I still owed for that. I think Austin did understand, and while he's a better man than his father, he's still wasn't good enough to call me himself. As I said before, the bill is technically fair, so I'll pay it. But maybe you, the reader, can decide if the company is fair and if you want to interact with them. I do not think they are. I did not treat people this way. Austin's dad, if you decide to be holistically fair, I'll remove these reviews. Otherwise, we can both pay for the cost of your business practice while disagreeing about its value.

good

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Very good. The technician listened to my concerns and quickly took care of the issue.

unknown

We lost our 20 year old hot water heater, and they came right out, following day. Serviceman was courteous, install was fast, and they BILLED US!!! This was quite welcome concerning that this was right around Christmas time...

After phone interview the owner stopped out for a visual inspection and further evaluation of services needed. Advised that this in era of home the shower plumbing was not accessible without removing fiberglass surround and removing a section of drywall. However, they would be able to replace existing faucet handles interiors so that they worked properly and did not leak. Adjusted toilet flanges for new ceramic tile being installed and replaced original shut off valves. Re-installed one toilet in lower bath and replaced original toilet in another bath. Capped off gas line at its source for an old in ground grill. Everything was done promptly and as promised. Quote was right on target. This is our second experience with Mr. Plumber and we will use them again as needed.

unknown

Same day response, arrived slightly earlier than estimated and provided very professional service.

Sump pump failed on a rainy weekend evening. Our bailing wasn't keeping up. He came quickly and confirmed the pump's internal switch had failed. He replaced it with a pump with a separate float mechanism and switch, explaining the durability benefits. He also replaced the aging check valve and added a weep hole to the pipe, again sharing why. Pleasant, quick, informative. Price seemed reasonable for parts and off-hours service call. Only negative was that the bill was so slow coming that I called to be sure it wasn't lost.

Very professional. Did not mention the charge for the trip, so I assumed I was not being charged until I received a bill in the mail. Nominal charge, but would have appreciated knowing up front what it would be.

When I called and explained my problem, they were so knowledgeable. They ordered parts for either option (what was wrong) and were out the following day. The repairman arrived when promised, was courteous and quick.

Mr. Plumber showed up on time, with all the materials needed and did a great job. I will totally use them again for any future plumbing needs. The only downside was that they did not accept the 10% off Angie's List coupon, but when Russ came out to give an estimate, his estimate was acceptable, and so I went ahead with the job. The business manager said that on big jobs, the company already discounts below the price of the coupon. I thought the price was fair.

During a rainy spell, my sump pump failed and water in my basement got into the water heater, ruining it. I looked at Angie's List and selected Mr. Plumber. I called them and they got a man out to see what would be needed and how much it might cost.. The company called the next day and told me the cost would be $802. So we scheduled the fix-it visit and they came out and installed a new sump pump and water heater. It took about an hour. The cost was $778, a little less that was initially quoted. And I had hot water again and could shower at home.

I interviewed 3 plumbers based on Angie's List recommendations. One of the jobs we wanted done was to add a showerhead to our existing bathtub. Two of the plumbers said they would have to tear out the plaster wall in the room next to the bathroom to get to the pipes and that it would be an expensive and messy job. Mr. Plumber, a man of great experience, said all he needed to do was install a new faucet with a shower head attachment, no need to tear up walls. His crew knew what they were doing and despite a lot of work to remove an old iron pipe got the job in a few hours and didn't have to tear out existing plumbing or walls. They knew what they were doing and they charged exactly what was stated in the estimate. I would use them again for sure.

The installation wad carried out at the scheduled time with no problems.
So far very satisfied with the work.. The price paid was very reasonable,
and no pressure to up-sell to a more expensive product.

From the receptionist to the technician it was a great experience. I was very pleased. He finished one project and move on to the next. He was very methodical.

Very quick response, called on Thursday following one more huge thunderstorm and several inches of rain, services were done the following day in less than an hour. The installer was very complete in explaining the workings of the backup system and mainenance

He came, asked questions, found the leak and repaired it.

It was okay. It was an average experience. We ordered a specific set. The model number we had researched and wanted was different to the items we had ordered. They should have informed us earlier that this situation can happen. They charged us an extra one hundred dollars extra. We changed our toilet tank. It was an upgrade from the original one that was in the bathroom.

The flushing mechanism in the toilet in the master bathroom broke late on Friday night and we could not get the water to stop running. We had to use the shut-off valve to stop the water. We called Mr. Plumber on Saturday morning to schedule a time for them to come out. We had been discussing getting a new more efficient toilet, so we asked for a quote. The price was good and an appointment was set for the following Tuesday morning. The plumber arrived promptly at 8 am and went to work removing the old toilet and installing the new toilet. He also installed a new line from the toilet to the valve. The work was very professional and well done. We have used Mr. Plumber in the past and will continue to call them in the future for any plumbing needs we have.

I really liked them. He did a really good job. He went right to work and knew what he was doing. He was very nice and professional. He came on time. He finished everything in a reasonable amount of time. He didn't overcharge.

Worked within my time frame, very accomodating! Very professional and polite. Went directly to work, workmanship excellent! Only thing that would have made experience better if he would have cleaned up afterwards, but then again they chg by the hr :)

There were two visits, On the first visit, I purchased a hot water heater from them and they installed it. They did a great job, were very punctual, and neat. Their price was a little too high, though.

Since they do such good work and are punctual, I used them a second time to install a new kitchen faucet and to repair a garbage disposal that had a penny stuck in it. As expected, they did a great job and I have no complaints -- except that they are on the pricey side.
Even though I think they charge a little more than they should, I will continue to use them because they do such good work.