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MASTERS HEATING & COOLING INC

Heating and Air Conditioning, Water Heaters

About us

residential and commercial heating and cooling,24 hr emergency service 20.00 of planned maintenace agreement. over 50 employees,senior citizens discounts bbb member,cover ne indiana,nw ohio,southern michigan

Business highlights

44 years of trusted experience
Emergency Services Offered

Services we offer

HEATING & COOLING.

Amenities

Emergency Services
Yes


Accepted payment methods

Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.744 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
84%
4
5%
3
2%
2
5%
1
5%


Rating CategoryRating out of 5
quality
4.7
value
4.5
professionalism
4.8
responsiveness
4.8
punctuality
4.8
Showing 1-25 of 44 reviews

don H.
08/2019
2.0
heating & air conditioning/hvac
  + -1 more
I want to caution everyone about this companies pricing for parts. I was charged $474.00 for a part that costs around $99.99. "Taco valve 555-173RP" I understand that they need to make some money and they go by the national average, and you get a 1 year warranty, blah blah blah. Call me crazy, but I feel like paying over 4 times the retail price for parts is not fair. When I called in to ask about this after the part failed, I was not treated with respect. The lady tried to spin it like the valve was free and I had paid $474.00 for labor lol. The tech was not sure of himself working on a geothermal unit and had to come back the next day to fix still leaking pipes that were not properly repaired on the first visit. Overall I am very disappointed with my experience with Masters Heating and Cooling. Thanks Don Hoekema
Description of Work: Geo Thermal Unit needed diagnosed and repaired

Rating CategoryRating out of 5
quality
2.0
value
1.0
professionalism
2.0
responsiveness
2.0
punctuality
5.0

$898

EDWIN S.
11/2018
5.0
heating & air conditioning/hvac
  + -1 more
Everything went well on the inspection of my 8-year old Trane furnace. Vinnie arrived at the appointed time. He was very polite and thorough. He even flushed out the internal condensate collector, something that previous HVAC company technicians had not done. I will use Masters for future inspections provided they send Vinnie to do the job.
Description of Work: Annual furnace inspection

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49.99

Kim B.
12/2017
2.0
heating & air conditioning/hvac
  + -1 more
The Job was finished in 1.5hrs. Material cost was minimal, yet I was charged $985. I was over charged because the boiler / heat wasn’t working and I needed it fixed due to cold weather. Also the boiler system didn’t work for 3 weeks after the repair. The boiler repair tech didn’t bleed the air out of the system after the repair so the radiators got air locked and wouldn’t heat up. It took 3 visits (3 weeks) before the system was finally fixed. I had to take multiple leaves from work to get this fixed.
Description of Work: Replaced a small expansion tank for a boiler system. Also added a small volume of copper piping.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$985

Kevin C.
09/2017
5.0
heating & air conditioning/hvac
  + -1 more
I think we're on maybe an annual or an every six months kind of a thing. It's a yearly fee that we pay and they come out. I know that they're here when we ask them to be here. I know they're here when they say they're gonna be here and they don't take very long, they take their shoes off, they're just always very professional. It doesn't take long to do it; we have a newer system.
Description of Work: This was for regular heating and A/C service.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Peter S.
08/2017
5.0
heating & air conditioning/hvac
  + -1 more
Very professional and worked with us well. Very pleased
Description of Work: Replacement Air Conditioner and Heat Pump

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,000

Scott A.
04/2017
5.0
heating & air conditioning/hvac
  + -1 more
Did a professional job for a great price. Installation happened within a week of receiving the quote!
Description of Work: Replaced 30-year old furnace and A/C.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff R.
02/2017
5.0
heating & air conditioning/hvac
  + -1 more
Outstanding. The work was top notch and the price was VERY realistic and affordable.
Description of Work: A new furnace and A?C system was needed

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandy C.
02/2017
1.0
heating & air conditioning/hvac
  + -1 more
We have a defective ""pool heater"" that we needed replaced. Per the recommendation of Water Furnace we called Masters out to do the job. We were promised that they could do the job but they needed some time as the unit that they needed they had to deal with Canada and it would take some time. We have been strung along by Masters, John Cabral service mgr. for over a year and then today after numerous phone calls to John he informs us that as a company they have decided to not do the job. WHAT??? We have had no contact from you for months and now he tells us this??? He then states that Oh I thought someone called you to let you know that. John are you not the Service mrg?? Wouldn't that call have came from you?? What kind of a Company does this. A person or Company is only as good as their word. I would not recommend them to anyone and plan on everyone I know to know this !! SHAME ON YOU MASTERS ! I am sure that this review will be deleted and I will be blocked. That's OK there are plenty of other media sites. I will get the word out !!
Description of Work: We have a defective ""pool heater"" that we needed replaced with an addition of a heat exchanger.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Stephen K.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
He answered questions that I didn't know I should ask. Very helpful!
Description of Work: Furnace checked for winter

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Susan E.
06/2015
5.0
heating & air conditioning/hvac
  + -1 more
The overall experience went very well. Masters was out the same day I called and I would use them again.
Description of Work: Paul Wakeland from Masters quickly determined the problem with our air conditioner. Provided an estimate and was very professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$70

Lori J.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They completed the installation in about half of a day and cleaned up well. Everything has been great!
Description of Work: They installed new Trane furnace and air conditioning unit last year. We currently have as service contract with them were they come out in the spring and fall.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$9,000

David L.
12/2014
5.0
heating & air conditioning/hvac
  + -1 more
They came out that next day and made the repairs so we would have heat. Because of the professionalism we have signed up for their maintenance service. We are very pleased and would recommend them to anyone that would require their services.
Description of Work: We had a problem with the igniter on our gas furnace They replaced the igniter and thoroughly check our system for any leaks and the function. They were very professional and expedient.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

David A.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
We have a rental property and the dated A/C unit went out. They came out within a day of our phone call to give us a free estimate. We initially went with another company to save a couple dollars, but when the unit couldn't be installed quickly enough we called Masters and not only could they get us their TRANE unit installed within a day of our request, they matched pricing that the other company quoted us. We went to their office to finalize paperwork and upon arrival met one of the co-owners. He went ahead and added a couple extra propping feet to put under our A/C unit to make us feel more comfortable. They were extremely professional and unbelievably timely. We would highly recommend them for any A/C or furnace repair.
Description of Work: Install new A/C and furnace on property.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

Dennis F.
06/2014
5.0
heating & air conditioning/hvac
  + -1 more
Serviceman was very professional. Thought I might have a coolant leak and he took time to call in an additional serviceman for help. Turned out his new gauges were not reading properly. He was able to correct the problem and did not charge any extra. Back in November they installed a new furnace and did an excellent job.
Description of Work: Spring tune-up on air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$130

Matthew M.
01/2014
5.0
heating & air conditioning/hvac
  + -1 more
Furnace went out on Christmas Eve day. They did not over charge or charge for working on a holiday. The technician arrived early and was courteous and professional. Will use Masters in the future.
Description of Work: I used MASTERS HEATING & COOLING INC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

Larry B.
09/2013
5.0
heating & air conditioning/hvac
  + -1 more
Very professional. Would recommend very highly. Fair price with excellent installation.
Description of Work: Installed new Furnace and Air conditioning system

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Daniel H.
08/2013
1.0
heating & air conditioning/hvac
  + -1 more
My furnace went out in the evening, and I made a call the next morning to schedule a repair. I was initially impressed that I was able to get a repairman out to my house for service the same day that I called. The repairman was friendly and professional, took a look at the status code and determined that the furnace was no longer igniting due to it overheating, and further determined that the problem was occurring when it went into second stage heating. After taking some readings from the combustion chamber and flu, and taking off the blower supplying air for combustion, he told me that I had a cracked heat exchanger, and it would need to be replaced. We discussed whether it was likely to be under warranty, and he took down the serial number and returned to the office, leaving the furnace disassembled. The next morning I got a call back, and he told me that they had checked the serial, and the heat exchanger was no longer under warranty. He told me that even though the furnace itself was only about 10 years old, the cost of the replacement part and warranty would be about as expensive as a new furnace, and suggested that one of the Trane models they were promoting at the time would be a good option. I told him that I wanted to call another company for an alternate quote, and let him know I'd get back with him. I called another company that had worked on the furnace before, and long story short, they checked the warranty and told me that the heat exchanger was covered. We had one of their repairmen come out, and he determined that a failed seal around the blower that the Masters guy had removed was causing the poor combustion and the heat exchanger was perfectly fine. About $3 of rubber fixed the problem that almost cost me a completely new furnace.
Description of Work: Amana gas forced air furnace assessment/repair due to failure to ignite.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

$60

Deborah S.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
It was goo. They did finish on time. They gave a military discount and were polite. They did what they said they were going to do.
Description of Work: They installed a new furnace and air conditioner that we bought from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$8,500

Dean D.
07/2013
5.0
heating & air conditioning/hvac
  + -1 more
One day for furnace and compressor/condenser install - started at 8 AM cleaned up and left at 5 PM. Had heat. They came back on a warmer day to commission the air conditioning. Everything works great, no issues, no complaints, exactly as promised and quoted.
Description of Work: Installed replacement HVAC including attic furnace and outside compressor/condenser.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,400

Gretchen R.
11/2012
5.0
heating & air conditioning/hvac
  + -1 more
All went smoothly. Installers were efficient and courteous. The office staff are extremely polite and efficient when called.
Description of Work: Installation of new furnace & air conditioner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,500

Aaron F.
10/2012
5.0
heating & air conditioning/hvac
  + -1 more
They were very professional. He also told me how to disassemble the air conditioning unit and clean it properly yearly. I would Definitely recommend their services. I also called them Friday morning and they were out Friday afternoon on the same day
Description of Work: He performed an inspection on my air-conditioning unit. Which in turn found out that I had a bad electrical Module which he replaced

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Charles F.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
Mike from Masters came out at the scheduled time and wrote an estimate after looking at everything I wanted done. He was very friendly and answered all my questions. He also answered a couple questions I had later when I called him directly. He scheduled the install date. They came out and installed the furnace and A/C and additional gas lines all in the same day. Upon arriving, they put down carpet and flooring protection. Before leaving they cleaned up any mess they made. Then they showed me what they did and explained how to work everything and how to change the filters in the heater and humidifier. They asked if I had any other questions. I was very impressed with the professionalism of their work. They do have to finish charging the A/C unit when the temperature is higher outside.
Description of Work: New gas line installed after being switched from LP to natural gas. New Furnace and A/C, central humidifier.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,850

Jacklyn G.
04/2012
5.0
heating & air conditioning/hvac
  + -1 more
On the day of the install two installers arrived right on time and both were very polite and professional. I watched them work at certain points in the day and it never appeared that they were rushing the job or did things half way. The work was done well and looked neat. When they completed the job (again at the time I was told it would probably be done) they cleaned up all the areas they had worked in. They also took the time to explain how the furnace worked and showed me how to program the thermostat. I am very happy with the job that was completed. I'm also very happy with the professionalism of everyone from Masters and I would recommend them to anyone.
Description of Work: I was ready to have my old furnace and air conditioner replaced so I called two or three places to get estimates. I received estimates for a 95% efficient 2 stage variable speed 100K btu natural gas furnace and a 3 ton, 13 seer air conditioner. Masters was the only company that did not try to sell me any other products except for what I wanted. I thought their sales representative was very professional and was immediately impressed with his knowledge and even more impressed that when he came to the house, he provided me the information about the products, wrote up the estimate and was on his way within the hour. The other company's salesmen were in my home for way to long and tried to sell me more than what I needed or wanted.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$5,689

Ken and Linda A.
02/2012
4.0
heating & air conditioning/hvac
  + -1 more
They were very polite and the service went well.
Description of Work: A/C repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

Gregory B.
06/2011
5.0
heating & air conditioning/hvac
  + -1 more
No problems of any kind. These people know what they are doing .
Description of Work: Arrived on time.Installed New Central Air Conditioning Unit, Fully explained new AC and the few do's & dont's needed. Very Professional and an excellent job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,700
    • 1(current)
    • 2

Contact information

3512 Cavalier Dr, Fort Wayne, IN 46808

www.mastersheatcool.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed

Licensing

Bonded

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Water Heaters

FAQ

MASTERS HEATING & COOLING INC is currently rated 4.7 overall out of 5.

Sunday: Closed

Monday: 7:30 AM - 4:30 PM

Tuesday: 7:30 AM - 4:30 PM

Wednesday: 7:30 AM - 4:30 PM

Thursday: 7:30 AM - 4:30 PM

Friday: 7:30 AM - 4:30 PM

Saturday: Closed

MASTERS HEATING & COOLING INC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, MASTERS HEATING & COOLING INC does not offer free project estimates.
No, MASTERS HEATING & COOLING INC does not offer eco-friendly accreditations.
No, MASTERS HEATING & COOLING INC does not offer a senior discount.
Yes, MASTERS HEATING & COOLING INC offers emergency services.
No, MASTERS HEATING & COOLING INC does not offer warranties.
MASTERS HEATING & COOLING INC offers the following services: HEATING & COOLING.

Contact information

3512 Cavalier Dr, Fort Wayne, IN 46808

www.mastersheatcool.com

Service hours

Sunday:
Closed
Monday:
7:30 AM - 4:30 PM
Tuesday:
7:30 AM - 4:30 PM
Wednesday:
7:30 AM - 4:30 PM
Thursday:
7:30 AM - 4:30 PM
Friday:
7:30 AM - 4:30 PM
Saturday:
Closed