MASTERS HEATING & COOLING INC

I want to caution everyone about this companies pricing for parts. I was charged $474.00 for a part that costs around $99.99. "Taco valve 555-173RP" I understand that they need to make some money and they go by the national average, and you get a 1 year warranty, blah blah blah. Call me crazy, but I feel like paying over 4 times the retail price for parts is not fair. When I called in to ask about this after the part failed, I was not treated with respect. The lady tried to spin it like the valve was free and I had paid $474.00 for labor lol. The tech was not sure of himself working on a geothermal unit and had to come back the next day to fix still leaking pipes that were not properly repaired on the first visit. Overall I am very disappointed with my experience with Masters Heating and Cooling. Thanks Don Hoekema

Everything went well on the inspection of my 8-year old Trane furnace. Vinnie arrived at the appointed time. He was very polite and thorough. He even flushed out the internal condensate collector, something that previous HVAC company technicians had not done. I will use Masters for future inspections provided they send Vinnie to do the job.

The Job was finished in 1.5hrs. Material cost was minimal, yet I was charged $985. I was over charged because the boiler / heat wasn’t working and I needed it fixed due to cold weather. Also the boiler system didn’t work for 3 weeks after the repair. The boiler repair tech didn’t bleed the air out of the system after the repair so the radiators got air locked and wouldn’t heat up. It took 3 visits (3 weeks) before the system was finally fixed. I had to take multiple leaves from work to get this fixed.

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I think we're on maybe an annual or an every six months kind of a thing. It's a yearly fee that we pay and they come out. I know that they're here when we ask them to be here. I know they're here when they say they're gonna be here and they don't take very long, they take their shoes off, they're just always very professional. It doesn't take long to do it; we have a newer system.

Very professional and worked with us well. Very pleased

Did a professional job for a great price. Installation happened within a week of receiving the quote!

Outstanding. The work was top notch and the price was VERY realistic and affordable.

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He answered questions that I didn't know I should ask. Very helpful!

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The overall experience went very well. Masters was out the same day I called and I would use them again.

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They completed the installation in about half of a day and cleaned up well. Everything has been great!

They came out that next day and made the repairs so we would have heat. Because of the professionalism we have signed up for their maintenance service. We are very pleased and would recommend them to anyone that would require their services.