LOWE'S

unknown

We had some problems with them.

From the very first day this job was done in a very unprofessional
manor that has caused damage to my home that Lowes promised to fix but when it
came down to it, I have to now hire a lawyer.  The Kitchen is not even
complete!  Lowes now refuses to come and fix the situation:

Cabinets not put in the proper location, and filler not used, so doors hit each
other

Drywall not finished

Trim crown molding is not put together with flush ends, nails poking thru.
 Some of the trim has splits in it from when being nailed on.  About
50% of the crown trim has not even been installed.  Wrong trim was used
under upper cabinets and light shines thru.  The cabinet installers
complained to us that they had not been given a clear plan of what trim went
where!  One of the upper cabinets that has a garage on it is supposed to
sit flush on the counter, sits about a 1/4" above the counter so
everything such as crumbs get stuck underneath.  One of the Spice racks
that pull out from next to the range does not sit properly or can even be used
at this time.  

The Lowes cabinet designer who designed this Kitchen had set up for a Microwave
cabinet, however, there is not a microwave that will fit in the cabinet because
it was designed for a built in Microwave, but nothing on the market fits in the
opening.  The general contractor wanted us to just have him put it in
without the factory tray that allows it to vent, but we did not agree since the
microwave would over heat and after all we paid in full, already for a
completed Kitchen not to have something that would void the factory warranty
and also would not look consistent with the Kitchen.

During Demo, they removed a very old Barn Door, but did not take any pictures
or take care of the pieces or hardware.  So when it came time to put it back
together, guess what, they can't find the pieces or figure out how it goes back
together!

The framed out a new door way for a bathroom door.  Well I supplied the
door, they made the opening to fit the "door" exactly, no room for a
jamb!!  Without saying anything to me, the new contractor cut the
"antique" door down to fit the opening they had made, which made the
door handle very low.....and if you are over 5'11 you have to duck!!!  
The brand new range was delivered with scratches in the stainless steel.

The contractor lied to us about calling for inspections.  Two days waited,
finally called the city myself to find out the inspection had not been called
in as I had been told 3 times it had.  

One of my very expensive wood floors was damaged by the General Contractors
employees, even after repeated request for them to better cover the floor.
 They finally did, after I pointed out to the General Contractor the
damage they had done.  He apologized and said they would have it repaired.
 Will that General Contractor is off the job and the Rep from Lowes for
over 3 weeks said he was getting with them but never did.  I finally had
to spend about 2 hours finding someone to come out and give me an estimate.
 The second General Contractor when putting the refridador back in the
kitchen damaged two of the door of the fridge and now not sure if this is
getting repaired, since my last conversation with Lowes today, is that they
will not do anymore work at my home, and are contacting their legal department.
 So I am contacting my attorney and this is only a fraction of a terriable
and expensive expereince with Lowes that I am not pretty sure will take months
and more money for me to have to put out to get things repaired and finished.
 

By the way, did I mention that I paid Lowe's 100 percent!  So why are they
not fixing the problems they left or finishing the job?

unknown

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They did a decent job. For the price they bid to us, they gave us a better quality shingle than other bids.

Start to finish it was a good experience. The Lowe's in store people we dealt with were very knowledgeable and responsive. The installers were also prompt, courteous and professional and did high quality work.

Excellent service. Friendly staff eager to help.

He was really good. I used LOWE'S pretty much because their prices are accurate. The last time I wasn't too pleased with the flooring people. The thing that they laid was kind of bumpy and I hate that. They didn't do things the way they said they're going to do them.

I had had a previous kitchen remodel thru Lowes and was very happy with sales department and installation, so I went back for bathroom remodel. I didn't want a fiberglass shower so I ordered a product called Onyx. I was assigned an installer. I was told some of the products I had ordered would come directly to my home. When I received these products the installation could start. I received a large crate which was supposed to contain my toilet-a special order toilet due to a special rough-in. We only have one bathroom so we needed to have all of the products on hand so we could at least have a functioning toilet by the end on the first day. I was assured I would. When the shower surround finally arrived-at Lowes, not my house-we started the installation. We told the installer that we were going to reuse the vanity. When the installer started the installation I went out of the area to let him work. When I came back a few hours later, the bathroom had been striped out. The tub had been trashed as expected, but the vanity and sink had been thrown out with it. I recovered the vanity and cleaned it. I had told him three times that we were going to save the vanity. He then started to lay the sheet flooring. This went OK until he came to the bathroom door. instead of doing a proper stop before the carpeting in the hall, he ran the flooring over the threshold and glued the vinyl to the hall carpet. He said he was going to put another threshold over the glued up carpet. He then started to install the toilet. We had not opened the crate containing the toilet. I figured if something was wrong we couldn't be blamed if the crate was still intact. It turned out that there was no tank with the toilet. The installation manager scrambled to find a replacement toilet and the toilet was installed. The next day the shower installation team showed up. They didn't like the drywall work the first installer had done so it had to be redone. The shower walls were then put I, but part of the shower shelf had been smashed in transit. There is a three week wait time for delivery of this part so I said to just finish the shower without the shelf. The first installer came back to finish the job. The toilet functioned just fine, but there was a leak under the shower base. He'd drilled thru the base edge when he installed the shower door. He had also installed the shower bypass style door the inside out. My husband checked the shower drain and found it was leaking and the installer hadn't checked the drain. I told Lowes installation service department about the problems and they sent the first installer out to fix them. I let him fix the problems but when he wanted to slap that threshold over my hall carpet, I asked him to leave. Lowes finally sent out flooring installers to fix the problem. I thought this was a simple installation and I never expected so many problems. I think my installer had very little experience. I'm glad I was on site for the installation because either I or my husband could catch the problems....I don't have any more work to do as far as remodeling. I loved Lowes for my kitchen...the bathroom...not so much.

It was a good price. They did a real good job with the countertops.

We looked around with lot of other providers and we went with them because of the pricing.

They did a very good job. They were quick and they had good pricing. The guy was very nice. The pricing was very reasonable. I would use them again. They were very good.

unknown

If only we knew that Lowes installed windows cause they did a great job on our newest house. Would have loved to use them on our other house but some people like us didn't think about Lowes for windows until now. We had a complete tear down and re roofing done with Lowes, which the subcontractor did a great job and Lowes customer service was great in calling to make sure everything was going good. We had all our windows installed with the Lowes brand windows which the price and warrenty you can't beat. We had our front doors, sliding glass doors, and french doors done with our windows and that was about 1 year ago and they are still in balance and working great. We had Lowes do our garage doors also and the subcontractor was great at explaining how everything worked. Lowes always checked with us to see how the project was going and if there is anything more they can do. I would recommend them for any project because so far we have not had a bad experience with them at all. The subcontractors they used were top notch in my opinion because they were representing Lowes while they are contracted through them. Very professional and polite and identified themselves as working for Lowes. We tell every one we can and have had several friends use them for their projects.

It was fine. It was good service and they had a good attitude.

Excellent experience--price was cheaper than competitors (Sears) by a lot. Ordered online and they delivered the NEXT DAY. Lowes uses their own delivery personnel rather than a third party service, and you can tell. Two professional installers who cared about their service and did a great job. Will definitely order appliances from Lowes again in the future.

I thought everything went well. We would probably use them again because everything was real simple. Generally, we were happy. We did have a problem with getting the installation scheduled. It didn't really seem to be Lowe's problem. It was more of the contractor.

Rob from the Lowes Illinois Road store in Fort Wayne did a wonderful job measuring my windows and clearly explaining all the options for my window replacements. Paul and Bob, who are managers at Lowes, went out of their way to make sure that I had my windows installed in the time frame which I was promised.

They did a great job. They were prompt, and professional. They were here when they said they would be. Their rates were reasonable.

They were very professional, we even had a number of places that needed to be restretched and they did that for us.

We were very pleased with everything. they did. My only complaint was that the sink is not centered under the window. I was quite upset about that, and they didn't offer to make it right. I won't be using them again for counter tops.

They did a great job, and got the job done in a timely manor. I am very happy with them.

They did a great job. They made follow up calls asking if things were okay. The estimator was confidant he could beat the other price I got and he did. There were never problems with workers not showing up and they got accomplished what they needed to.