KNOT JUST DECKS

They installed seamless gutters around the entire home. The water doesn't flow. It pools up in the middle. The 4 downspouts are on the sides of the house, and the water doesn't flow around the corners to even get to the downspouts. They tried adjusting them many times and failed. Complained about how hard it is. Had a bad attitude. Another company we hired to fix it looked at the work and said "this is the worst gutter job I've ever seen, i know the owner, he owes you better". He called the owner. Mike came out and promised a fix. Then sent the same crew that failed the other 3 times. Nothing was fixed and we gave up. They've blocked me on fb for posting pics of their work.

BEWARE: We had work done by them. We waited over half a year for them to address and correct mistakes they made in their installation. We finally had to pay another company over $1500 to repair their horrible work!

Very shoddy workmanship and the most unprofessional service I've ever experienced. Do not use! I had all new gutters installed by Knot Just Decks. It didn't take long to realize that nearly half of them were installed draining incorrectly! In addition, there were two leaks. I made many attempts to get them to correct the mistakes by contacting the sales rep., the project manager, and the owner. After 6 months, I finally had to hire a new company to reinstall them properly and professionally.

Substandard work and workmanship!

They couldn't match the original octagon floor pattern in one section of my deck. I was specific about that section whey they first looked at and bid the job and I was assured it was no problem. I know it was difficult but doable as I initially installed the decking myself over 20 years ago. They wanted to correct their mistakes with slivers of decking which I did not allow. They never did get it correct but were obviously upset that I wanted it done right and I eventually let it go. They left wide gaps between boards. When I mentioned it they told me they were allowing for shrinkage! Shrinkage only made the gaps wider. They didn't know the top from the bottom of the boards. When I pointed out the boards that were upside down they begrudgingly replaced the ones I requested that I could see the ends of. Now a few years later many of the ones I couldn't see the ends of cup and hold rainwater shortening the life of the decking. Any professional deck builder should have known better. I did and I am not a professional. Many usable boards were thrown in the dumpster. Since I paid for the boards and the dumpster, I pulled out the usable boards and set them aside. Somewhere in the midst of all the errors, they took my salvaged boards! Very disappointed!

Everyone at Knot Just Decks was excellent. Mike came out and finished the job in about 2 hours, and it is exactly what we wanted. They installed a gutter for us this time, but I would happily hire them for deck work, and other services they provide. The price initially seemed high, but after they were done, and the professional correspondence throughout made me feel like my money was well spent.

unknown

Better than I could have ever imagined.

My deck was falling apart and I did not want to build it myself. They are excellent and did a fantastic job. They built it in 4 days and to my specifications. They helped me twig my specifications to what I wanted. Their attention to detail was beyond mine. I was impressed and I had to keep up to their level of craftsmanship. They used pressure treated pine to build.

The installer arrived on the day I was told he would start, which is always nice. (Sometimes companies leave you wondering when they are going to show up.) Construction of the pergola occurred while I was at work, but the area was cleaned up when I returned home. As I recall, the project was completed in 2 days. Because the work was done in the Fall, I haven't had the opportunity to see how much and quot;shadeand quot; from the sun it provides. I'll be calling them in the Spring, however, for advice on staining it. Once that is done, and the patio is replaced, it should be a nice sitting area for reading and relaxing when I've had enough of the sun.
I am pleased with the quality of the materials and the construction and would use this company again.

I bought a groupon to have Knot Just Decks clean out my gutters. I called, got in the queue, and they came out within a couple of weeks. We had a couple of hiccups. First, they wrote my phone number wrong so they didn't call before/after they did the work. This was a minor issue because they were supposed to call so I could clarify what work was to be done. They ended up cleaning more gutters than I wanted, but said they wouldn't charge me for the extra effort. Then, I got two different bills in the mail, one of which said I did owe money. I called and they apologized for the erroneous bill. They were quite friendly and kind and I think the work they did was probably fine (but I can't really get up on the roof and check it, mind you.) I'm torn about recommending them because there were some unprofessional/disorganized issues. But I have to say that in the end they didn't penalize me at all for those mistakes.

It took from May to December, countless phone calls, stopping by their shop, and stress on us to get them to complete the job as contracted. They never once called to let us know that they would not keep an appointment. They never checked to see if anyone was going to be home as we repeatedly requested. They were willing to do sloppy work to try to get their remaining monies. We feel certain that, had we not retained half of the payment, the work would never have been completed. We would not use this company again for any type of work. We are submitting this report so that others do not experience what we did.