Glenbrook Chrysler Dodge Jeep Ram

They are timely and professional but a bit higher in prices.

We purchased a used car and in the test drive noticed that the dome light and cigarette lighter did not work.  This was written into our purchase agreement that these would be fixed.
We took the car in initially to have it fixed and they explained that they would have to order the dome light wiring and there was nothing wrong with the lighter.  When I showed them that the lighter wasn't working, they explained that 'nothing was mechanically wrong' and refused to look at it further.  I then called the manager and explained the problem, he told me to bring the car back in and it would be fixed.
Low and behold, the fix worked for about 2 days and was out again.  I called back in and this time was told that the initial agreement was met and I would have to pay for subsequent repairs.  I declined, but inquired again about the dome light wiring and was assured the part was on order.
I called in once a week for 3 months inquiring about the wiring and couldn't get anything done. 
I traded the car in a few months ago for something better, only to receive a call that the wiring was in.  Glad it came in after 10 months.
ridiculous.

My son, his fiance and I went to look at some used cars. He wanted to stay under $3000, as this was a replacement for a vehicle he had totaled (black ice). The salesman took us to the back lot and showed us a number of vehicles. only one of which fit the bill and looked reasonably clean. When we went back in to check on the vehicle, it was already sold. The salesman checked for others that may have not been listed online yet and found a Buick that would do. We checked it out, drove it, and it seemed to be a good fit. The salesman indicated he thought we could probably get it for about $3000. Once my son offered that much, the salesman went to the sales manager to check it out. He came back and said he couldn't do that low, the dealership had about $3300 in it. My son agreed to $3400 and the salesman went off again. When he came back, the sales manager came over, logged into the computer, and showed my son that they had over $3600 in it, including new brake lines all the way around. He said he'd sell it for $3775, I believe it was. Well, the car with the improvements were probably worth that much and my son agreed. After the sales manager departed, the salesman apologized for the mix-up, said the sales manager had looked at a different vehicle the previous time. I wasn't sure if they were playing "low ball and sell up" games or whether it was a genuine mistake on their part. I just didn't get a very good taste in my mouth from the way it all went down.
There's more to this story but I can't divulge it yet.

Have bought multiple cars from Glenbrook Dodge in the past, with our last purchase being a 2011 Dodge Nitro last March. Had terrible experience with the service department in the past, but we were assured that they had changed.  I have been to them three times and all three times have exceeded my expectations.  I had a nail in my tire and the repaired it quickly and they were attentive and very good about time management. So far so good.  They appear to have changed their ways from my experience.

Horrible experience... Explained it in the context of the repairs...

Service is always performed in timely manner and within standard costs. They are very conscientious about recommending next level of service and checking for problems before they break.