Technicians did a great job and answered all questions I asked

As overheard by others I was shopping with, the dept. manager instructed the sales geek to keep the unopened inventory for a particular laptop model in back as a means to persuade us to buy a pre-configured laptop having extra cost software already installed. A deceptive tactic, in my opinion. I think that manager is no longer employed there, thankfully.

Frustrated that there is NO follow up at this Best Buy location (Apple Glen) once the store has received payment. No one could answer, including the store manager (Eric) why I was not notified that my merchandise was available for pick up. Just a terrible and frustrating experience for such a simple purchase!

I did have an icemaker problem shortly after it was delivered; turned out to be my own plumbing problem, but Best Buy came and checked it promptly.

Wait for help that Sunday was rather lengthy, but that wasn't the worst of it. Next-day delivery didn't appear at all - no call, nothing. Our call to the store that day was greeted with a 20-minute hold. That followed by a manager who spoke to us with all the concern he might normally use when told the breakroom Coke machine was out of Sprite. "That's too bad," and "a miscommunication," were the longest sentences we got out of him. The best he was willing to do for our "next-day delivery" was Wednesday - two days after we expected it. We went into the store for our refund later that day. A local appliance store, sold us a similar model instead. Very frustrating...