Culligan Water Conditioning of Fort Wayne IN

We have been customers of Culligan of Fort Wayne for more than 16 years. That includes the purchase of two high-efficient water softeners and home delivery of salt. Our current $2,000 “Gold Series” softener recently stopped working. A service representative determined that both the display and some internal valves were not working properly. The display circuit board was still under warranty but the valves were not. In addition to the $99 “trip charge”, the service rep estimated $137 to replace the valves and another ~$100 for labor to change the circuit board. I balked at this labor charge since it was obvious to me, and confirmed by the service rep, that it would take less than ten minutes to replace the circuit board. I told him that I would pick up the circuit board at Culligan’s place of business and install it myself before he completed the out-of-warranty work. Everything went as planned and I paid the representative the balance for the service call on January 30. A week later I received a bill in the mail for an additional $35 that included a $2 charge for a “Statement Processing Fee”! This will be the last purchase that we ever make from Culligan Water Conditioning of Fort Wayne. There prices have become exorbitant and unprofessional.

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They are wonderful.

We have NEVER added salt to our softener in over a year, because it has never worked properly for long enough to require salt. The service men came out 4 to 5 times after we would complain that the softener wasn't working, perform some sort of repair, then we would not hear from them until we called to complain again. They have replaced the entire system twice, but at this point, our service agreement has expired. My biggest complaint is that no one ever followed up, and no one seemed expert enough to really know what was wrong. At this time we are exploring our options to pursue legal avenues to recoup our money for the softener.

They were punctual and arrived when they said they would. We had an emergency situation and they responded within twenty minutes. We had a problem with installation, which was not their fault, but they were there in twenty minutes and cleaned it up.