Culligan Water Conditioning of Fort Wayne IN

We have been customers of Culligan of Fort Wayne for more than 16 years. That includes the purchase of two high-efficient water softeners and home delivery of salt. Our current $2,000 “Gold Series” softener recently stopped working. A service representative determined that both the display and some internal valves were not working properly. The display circuit board was still under warranty but the valves were not. In addition to the $99 “trip charge”, the service rep estimated $137 to replace the valves and another ~$100 for labor to change the circuit board. I balked at this labor charge since it was obvious to me, and confirmed by the service rep, that it would take less than ten minutes to replace the circuit board. I told him that I would pick up the circuit board at Culligan’s place of business and install it myself before he completed the out-of-warranty work. Everything went as planned and I paid the representative the balance for the service call on January 30. A week later I received a bill in the mail for an additional $35 that included a $2 charge for a “Statement Processing Fee”! This will be the last purchase that we ever make from Culligan Water Conditioning of Fort Wayne. There prices have become exorbitant and unprofessional.