Berger Auto Parts And Service

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First time experience. Place is closer to home then my normal auto repair shop. Needed a quick oil change and tires rotated. Just so happened my service light and low coolant lights came on the day I call for my appointment. So i had them check it too while it was there.
Was able to drop my car off that evening for next day service, which I thought was great.
They did fine a coolant leak and was able to repaired a clamp (good news!).
Having the tires rotated didn't fair as well. Rotating the tires revealed front wheel bearings with 'excessive' amounts of play and making a lot of noise and rear breaks worn 90%. Also noted Front Control Arm Bushings in need of repair. Which quickly estimated to roughly $1,700! OUCH! There was just no way at this time.
I had them fix the absolute worst of worst and still ended up pay over $800 bucks.
The repairs were quick. I really appreciated that. They did forget to reset my service light, which meant another trip back in...
I would go back time and again for oil changes. Prices were fair and turn around time is awesome. Other repairs I would try and get a second opinion on.
They do have coupons!

Their service was just fine. But their receptionist is kind of rude and he wants to know about everything.

Kept me informed by phone messages as to cosst and options. Work finished in time frame specified. Very good service.

See above

Overall it was great. Upon getting to the auto shop I remembered that the wheels also needed balancing. The Berger employee went out of his way to find me a coupon to lower the price of the total service for my car. The coupon must have saved me at least $20-$25. In the end I got my oil changed, tires rotated, and wheels balanced for about $42. I did bring my own oil and filter but even with those costs factored in it was still less expensive than if I had gone elsewhere. The icing on the cake is that they had free wifi and comfortable chairs to sit in while I waited.
I would highly recommend Berger. They will always be my first stop for auto service in Fort Wayne.

It was good overall, but I'm not confident I needed the tune-up that was recommeded. I just had one 2 years ago.

I requested a quote based upon my son's 2004 Honda Accord EX-v6, who was coming home for Christmas to compare against dealer in Ohio pricing. Received their quote and setup to drop vehicle 12/20/2012. Unfortunately they as many lost power. When contacted Fri 12/21 late there was a problem with quoted strut prices vs. being told there was a substantially higher material cost . Discussed with Berger on Sat 2/22 early and was told they would review. They completed repairs and picked vehicle up after lunch on Mon 12/24/24. We were presented with a new invoice that gave my son a very generous and quot;customer satisfactionand quot; credit bringing the cost of replacement strut material down to original quoted price. There was no negative comments or request to charge the higher costs they just made credit to honor the original quote! Only rated some areas as a and quot;Band quot; because of little lax in keeping us informed as we had to call for vehicle status to be informed of potentially higher strut cost. My son will use as I for future repairs.

I have never had a bad experience at Bergers They are always very professional and do a great job

Towed , gave an estimate and completed the work in about 5 hours. Responsive to a first time customer. Professional and clean facility. Reasonable rates.

My experience with them was good. I am not sure about their price because we didn't price compare.

They don't try to push expensive repairs on you in addition to what you ask for. They will be honest about how much wear and tear there is on the parts that they examine. They are reasonably priced and get you in fast.

Got me in and out quickly

We have 3 cars and that is where we always go. It is a locally owned company and they are nice people. They get the job done and we can leave right away. Rarely do we have to wait more than 15 minutes. We will absolutely use them in the future.

Explained in services performed.

It is a locally owned company, and they are very good at what they do. They are also close to where we live. What I like most about them is that if you take your vehicle there and you want them to check something, they always call and tell you what they found and ask you if you want to proceed with the process. They give you a quote and it is really close. They communicate very well. It is always expensive to get you car repaired, and I find them to be reasonable. They are very responsive to my questions. They take time to be perfect and they get busy, so I rate them a B for punctuality. I will take my car to them in the future.

I paid $105, the last time I went there. I have been using them for two years. I like them because they are close. I feel they are very honest and trustworthy. I have never had the feeling that I was getting ripped off, whenever I have gone to them. They are very reasonable, but they are not the cheapest. I’ll continue to use them in the future.

Did have some problems after the repair, but we had them taken care of.