LADUKE'S LAWN IRRIGATION
About us
ADDITIONAL EMAIL [email protected]
Business highlights
Services we offer
Irrigation, Landscaping and Lighting are our most popular fields of work.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 10% | ||
| 3% | ||
| 0% | ||
| 3% |
That being said it is clear that we were happy with the work that was done and called them first when we needed more work.
The owner, Gary LaDuke, is a mature professional gentleman. You can tell that he has a great deal of experience and cares about the quality of work that his company provides. Highly recommended.
I used them last fall they did a decent job. The system went in and they had to do repairs. They were a little in the troublesome side once the system went in. They had to come out and make adjustments and fix things. I had to hold back my final payment until they came back and did. The thing that we had was one section of the yard that is a little garden and the front was not getting water at all. It took me three week to get them to address that. The price was very competitive.
I have dealt with this company before. They are alway professional and deliver quality service.
Gary's son was at the job as the main lead and was responsive to any inquiries/questions I had along the way. They blew out the lines after the start up/test as part of the service (winter prep), since it was a late season install. They came back and Spring and got it going again.
Gary is old fashioned in that he understands the importance of customer service and being responsive to your inquiries. I have had nt issues geting a hold of him (gives you hi mobile number), however, for routine questions and servicing you can just call the main line; always get a 'live' person when I call.
Would recommend, and in fact have recommended their service to two friends who also had irrigation systems installed from LaDuke.
They had been fantastic.
In 2011, we had a paver patio installed in the backyard which disrupted the irrigation system. We contacted LaDuke before the work and were instructed to save the irrigation heads. When LaDuke came into restore the irrigation system, they installed all new equipment and charged us for the new heads. When confronted, they gave us a discount on the new heads. This was irritating but acceptable because otherwise the work seemed good.
Flash forward to July of 2012, we needed to rework the paver patio. We again contacted LaDuke in advance. When they the system was repaired, I was told two modules in the controller were bad which I reviewed and were working the night before. They replaced the heads with new heads, again, even though I left the old heads hanging from the controller. In addition, one of the irrigation heads spent half it's time watering my driveway. One of the heads, spends a quarter of it's time spraying a stone wall. And, a third head does not oscillate.
I called LaDuke afterwards to voice my disappointment. I started with the billing for new irrigation heads. The response that I was given was that they had a bad technician that they hired and that nothing on the ticket indicated that they should use the salvaged heads. At this point, the conversation seemed very defensive and I did not feel that raising the remaining issues would be productive. No offer was made to correct issues with the system.
I do not understand. They had been a great company. Maybe it was just a bad day, but I do not feel that I can rely on them anymore. I would have rated them lower, but I wanted to rate them based on my history with them.
The job was started and finished on time. The crew was professional and courteous. Each day they showed up for work and informed my wife that they were on site so she wouldn't be startled if she saw someone walking past a window.
During the job our invisible fence was cut, which was inevitable. They made sure it was fixed and months later it works pefectly.
Overall I could not be happier with our experience. They were not initially the cheapest quote, but the added value and suggestions that they provided has convinced us that we made the best choice. We will call them again for our next outdoor project.
The total install took three days, and 1 of those days was a cool rainy and drab day. On the last day they tested the system and set all the rotors and sprays to make sure the rotors were overlapping (good coverage from one rotor to the next) and sprays were doing their thing. This is when they will give you a quick training on the controller (fairly simple) and provide the manuals to you. Last thing you need to do is accept and give final payment. Gary takes cash, check and credit card (not all companies take credit card, so ask if that's a path you want to go down). He asks for 1/2 a the start and 1/2 at the end, but depending on the length of your install you can probably wait and pay all at the end as we did. My perception was Gary didn't need any money up front to start the job - a good sign to me that he manages his money well.
All in all I was pleased with the work they did and recommended them to a friend who was looking to have a system installed.
Laduke's Lawn Irrigation, come out real quick when you want them.
I would recommend them to others.
Reasonable price.
Licensing
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