Xtreme Landscapes & Irrigation

Rob the owner installed our irrigation system in 2011. When he installed it, he put our on/off valve in the crawl space. Over the years he has said numerous times when he comes to open or close that he wants to move it outside during the off season, and that he would not charge for that, but he never did it. Roll the clock ahead to 2020. We received our renewal letter, I paid the yearly fee. Rob usually opens in March or April. I contacted him mid-May to find out when he would be opening the system. He said within a week. He always texts me before he comes to make sure he has access. Friday evening rolls around during dinner time and some guy is standing at our door. No indication that he is from Xtreme such as a badge, hat, or car magnet. No text from Rob saying anyone was coming out that day. Long story short, husband texted Rob, Rob ends up saying he does not want to service systems like ours anymore that have the on/off valve in the crawl. What???? You are the one that put it in. You are the one that has said multiple times you were going to move it and never did. If Rob does not want to service his own systems he should have sent a letter at the beginning of the year. Instead he sends a renewal letter, we pay, and then he cancels us. I found a reputable company in the area that has already opened the lines. When I had called the lady that answered the phones said she had just had the same conversation from another person that was canceled by Xtreme last week. The funny thing about the whole situation is if Rob had ever said “I can move the valve outside for X amount” we would have said fine, do it, but he never did. We did get a refund check from Rob this week.

Very bad experience. Initially, contacted Xtreme Irrigation on 5/1/2019 and submitted plat plan as requested. Installation of underground irrigation system was scheduled to be completed on 6/14/2019 ahead of sod installation which made it easier for both homeowner and irrigation company. Plat plan was deleted by Rob Smith, owner of Xtreme Irrigation, and never reviewed. Part of my underground lines were installed on adjacent vacant lot and not on my property. The utility boxes were used as the property line which all resided on the adjacent lot. When i discovered this, I asked Xtreme Irrigation to move the lines and sprinkler heads impacted to my side of the property. I was told it was my fault since he flagged placement of heads and stated it would cost me $1000 to move them. Even when I finally agreed to pay this additional cost, he refused to move them before trenching started of the adjacent lot by Ryan Homes. As a result, the main line and three zones were trenched and broken when construction started on adjacent lot. I told Xtreme Irrigation about it and they ignored my contact request. I had to hire another Irrigation company with impeccable credentials to address the problems which took 4.5 days to repair, since there were many other problems and issues discovered with the installation. Other issues included zone separation, wrong heads used on zone 4, back-flow device was not installed at the right elevation, rain sensor was installed under roof overhang keeping it dry from rain detection, and many others too numerous to mention here. I have a detailed written report of all problems repaired and pictures. Some pictures are attached of the major repairs of the irrigation system done by another irrigation company. When I contacted Xtreme Irrigation to discuss reimbursement of my repairs, they stated it was not their responsibility and repeated it was my fault the underground lines were installed on the wrong property. This company is very unprofessional and does not deal like a reputable business. When I asked for a written quote, I got only verbal quotes which were not clear and concise, so the cost of the system was more money than expected. There was no contract signed or presented. I had to take a picture of my invoice because the customer does not get a hard copy or email of one. Unbelievable! My back-flow test done on 6/14/2019 was never filed with Citizens Water and Aqua Flow, 3rd party used by Citizens Water for back-flow registration. I had to get Citizens Water to reach out to Xtreme Irrigation to follow up and file my back-flow test report. It was faxed the same day after contact. This was the worse experience I had with any company in my whole lifetime. This company is slow to respond and does not stand behind their work for new installations regardless who is at fault for any issues or misunderstandings. Their installation methods and quality of work are in question. Buyer beware of this company.

All the work was performed correctly, and delivered on schedule.

I was very pleased with the work, however, the thing that kept him out of the "A" category was a lack of communication. I discussed this with him and he indicated they were very busy. I accepted that and would hire again.

it went really well. minimal damage to the grass. Rob works hard to finish the job in a timely manner and he's very knowledgable about his products. We plan to put a fence in and he work around where the fence would go. Extremely happy with his service. We also had our downspouts buried.

Rob came up with a great solution to watering our flowers along the retaining wall. He installed a misting type of line that curves with the wall. It made such a huge difference. If you have a lot of flowers to water, and hate to water, get this installed. It was worth every penny, and in the long run you will save money on the water bill.

unknown

Rob continues to provide great service, at a great price.   You don't have to remind him to open or close your system.   He has a schedule, and lets you know when he will be there, and always shows up.   There are no hassles ever. 
The total price quoted above was for the entire season.  Well worth it.

It was fine. He just did something simple. I liked that he came out quickly and explained my irrigation system to me because I never used one before.

It was installed in two days total. Rob was the only one that actually put markers where the sprinklers would go. He showed me where they would water. Once it was installed he showed me how to program the system. He used all Rainbird equipment. He has opened and closed the system for the last two winters. I don't have to call and schedule it. They let me know when I'm on the schedule.

We were very pleased with the installation of our irrigation system by
Xtreme. Rob did everything that he promised and more. I absolutely
love that they put in separate lines for the parkway so water isn't
shooting across the sidewalk and drenching people as they walk by. The
overall coverage is excellent, and there are no hot spots to be found in
our yard.
In the year since we had the system installed we have
had Xtreme close our system twice and open once. They were very quick
and efficient, and we have not had any issues with lines that were
damaged from the winter. Great job all around!

It only took three days to complete and it appears to be a quality job. Rob/crew took pride in their work making sure to minimize damage to my yard and to clean up after themselves. Rob, the owner, did a lot of the work himself and made sure everything was satisfactory. The real test will begin next Summer but I have no doubt that Rob is a phone call away should I need anything.