Star Heating and Cooling LLC

The technician Ben was courteous and prompt, and quickly completed the annual maintenance on my heat pump system. He was thorough and professional, pointing out potential issues to keep an eye on. I've always appreciated the terrific service from Star and will always use them for my heating and cooling needs.

I am very pleased with the experience I have had with Star Heating. I have had maintenance services performed, and new equipment installed. Star Heating have always been excellent in the services performed. I would also end with a word that I would want to describe this company- trusted. Thank you.

Star Heating and Cooling, LLC, stands behind their work; they are very responsive and efficient.

We hired Ernie on June 28 after his suggestion to replace both the heating and cooling systems. We were experiencing cooling issues and the heating seemed to be fine. After additional consideration, we decided to cancel the order on the morning of June 29 and Ernie acknowledged. We haven't received our refund of 50 % down as of today July 14.

Our business needed three roof units replaced. Not only did they come out quick to get us quote, but they had it all installed very quickly! We really appreciate everyone at Star. They also updated all our thermostats throughout the building. They are the only people I would call if I needed, service, repairs or installation.

These guys are pro's they are very nice people and explain everything that they did to the furnace. I use them for quarterly maintenance at my store and recommend them to anyone that need a great service company

They did an amazing job. Their prices, services, and quality was by far head and shoulders above all other quotes we received.

They educated us and we don't need a new furnace. They talked with us and I feel they had our financial interest in mind.

I’ve used them a number of times. We had them install a new HVAC system in our home and also had them move some duct work around during a re-model. I will use them again next time we need any type of HVAC work.

The service technicians for Star heating and cooling whom did the installation of my new furnace arrived on time, where friendly, coutesy knowledgeable and professional. They accomplished the install job in a reasonable time and stayed there after a little while to answer any question I had. " Did a great job"

It was a pleasure working with Marshall during the bidding process. Everything was very transparent - including the model numbers, corresponding brochures, what the Carrier rebate was going to be. He was also very responsive in answering my questions and assuring me about the quality of installation etc. I got a very competitive bid, so I didn't negotiate the price any further. The installation crew did a great job. AC is working great, and I have a follow up appointment next week for them to come and check that everything is working well, and also to fire up the furnace and complete the humidifier hook up. So far it has been a good experience. It feels like I can trust this company.

They went above and beyond, very fair, honest, and good company.

Professional installation crew, with a no pressure sales staff. Highly recommend Star for all HVAC needs. Again, fantastic workmanship.

Best value

They were very thorough

The crew did a great job and were very thorough.

Our 12-year-old heat pump needed around 2000 in repairs so we began getting quotes from dealers about a new unit. I had 4 different quotes ranging from Trane, Lennox and Carrier products. Star heating and cooling was the 2nd cheapest when it came to overall cost, but my salesman Marshall was the only salesman to explain how the rebates, financing and the units worked. What I mean by that is he took the time to explain why different companies offered rebates and no financing or vice versa. In the end he was upfront in telling me there really is no free money when it comes to 0% APR in the HVAC world (he compared it to buying a car, take the rebate or taking the financing you usually don’t get both). That took me by surprise but I liked it. Star was also the only company to inquire about switching from electric to gas. After lots of research I was still skeptical but Marshall and the owner guaranteed my bills would be lower, so much so that they put it in writing that if my heating and cooling bills did not drop by switching to gas they would replace the gas unit with a heat pump free of charge. That impressed me. The heat pump I currently had was a Trane XL14i so it wasn’t a builder grade but a very good and efficient unit. We decided to get a little higher end model due to just having moved in to our new home less than a year ago and having plans to live here for a long while, so we purchased a Carrier Infinity 59TN6 Gas Furnace and a Carrier Infinity 24ANB6 AC unit along with the Infinity Thermostat we also added HUMXXLFP Humidifier. The price listed above does not include the $1925 in rebates offered. So that made the price a bit more competitive. Finally, one of the other quotes I had offered a 15 year parts and labor warranty, when I told Marshall about that Star Heating offered 10 years parts and Labor so long as I signed up for their yearly plan (no big deal because I planned on doing a plan due to the high cost of replacing a unit) but something to think about. Installation took the majority of the day but it went smooth, the guys worked hard and did a great job making things look nice and cleaning up. They installed a new gas line into my house with a T to allow us to convert something else to gas if we want. The owner was onsite and Marshall did check in as well. It is spring time so I have not really tested out the product but I’m going to assume it works, we installed the unit before the gas line was ran due to Star's scheduling so we will be able to test it out in a week when our gas line is run to the house. I would recommend Star Heating in Cooling to anyone who needs a new system. I would also recommend educating yourself on what you are buying. This is something I did a ton of and while it probably drove Marshall nuts that I was emailing him constantly about different things, he answered every question I had and went out of his way to make sure I was happy. He even brought ov

Good people, good work. They made things right.

Reasonably priced and next day service.

Salesperson very personable and informative. Gave me several options.

Fast and friendly