KINDER ELECTRIC CO

That man was thorough, incredibly fast and everything works beautifully. So I have no complaints. He uncrossed the switches. In one of them the wire had been cut. He told me I was lucky I had never gotten shocked with that one. He was very nice. In my experience with electricians I have found they are very expensive. He was very reasonable for the time he was there.

The smoke detector in my bedroom, the battery in which I just changed two days ago, went off, not with a chirping sound, but with a continuous high-pitched sound (not a fire alarm signal). Re-changing the battery didn't stop it. I knew I couldn't sleep with that, and so chose Kinder from Angie's list. Cynthia, who answered the phone, was very concerned, and she talked to one of the service technicians, who said to change the batteries in all the smoke detectors. I wasn't able to do that, because I got vertigo and (blush) fell off the stepstool when trying to change the second battery. I couldn't even get the third smoke detector to screw back on its mounting, and just gave up on the project.

I called Cynthia back, as she had told me to do, and she said that, while there weren't any technicians available this late in the day (it was about 3:30), she would contact one who lived in Noblesville (where I live) and see if he would be willing to help. He--Adam--came out within an hour, and took care of everything. As it turned out, the old smoke detectors were about at the end of their useful lives. He replaced all seven in no time. Unlike the old ones, the new ones had a battery compartment that was accessible without removing the unit from the ceiling, and the new ones also had a little bigger mounting, which covered small holes in the ceiling that had formed from replacing batteries over 10 years. He advised me that if  one of the new smoke alarms was ever triggered by a fire, that the one causing the alarm would have a flashing red light, and that I should look for that to see which one it was.

I'm all thumbs when it comes to such things, and Adam was extremely patient with me, taking time to explain things to me. I think he normally works 'til 4:30, and it was 5:30 when he finished at my house, yet he wasn't the least perturbed. He worked very fast indeed, and took all the old devices with him, as well as the packaging for the new ones. He was personable as could be, and I felt like I had a friend in my corner, rather than just a technician I'd never met. I couldn't be happier.

Adam absolutely refused to take the tip I tried to give him, a rarity with contractors in my experience. He couldn't have been nicer or more competent, and I'm so pleased to have met him and to have experienced his wonderful service and that of the company.