Aqua Systems

The water system is good, the guy seems to be in a hurry and that's the only problem but he is still working. They did not do what they promised to do.

Exceeded expectations!

Prompt and professional

Technician came out for annual water check, maintenance, and sanitization of our softener system. System is 2 years old and has ran flawlessly. Technician was friendly, professional, and thorough. He answered the questions I had. Great job!

The installer arrived on time and did his work neatly and efficiently. He appeared to be knowledgeable and experienced and relieved my apprehension about drilling into a new granite countertop.

Very well. The technician called to say he was on the way and arrived on schedule. He promptly assessed the problem and removed the leaking filer system. Excellent. Professional and very easy to work with.

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It was wonderful. I had a lot of salt in my old tank and they didn't want to hook up the new system until that was gone. A couple of months later I called them and they came right back out with a couple bags of salt and hooked up the new system. There were no additional charges for that.

Informative, helpful, and responsive and courteous to follow up issues.

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Issue with install, not able to complete on original install date, had to return to complete and was charged a service fee for return

TERRIBLE - DO NOT USE THESE GUYS - OUR BASEMENT FLOODED DUE TO UNIT AND THEY ARE NOT ASSUMING LIABILITY OF A FLAWED INSPECTION MAINTENANCE APPOINTMENT COSTING US $4250 IN REPAIRS, A UNUSABLE BASEMENT, SEVERAL RUINED ITEMS AND LOADS OF HEADACHES. We contacted Aqua Systems days after buying our recently renovated dream home that had an Aqua System softener in the basement. When I spoke to the scheduler I described our situation as new homeowners with an older Aqua Systems water softener that was bypassed and unplugged upon move-in. Further I stated that we don't know if it works, is broken, needs replaced, etc. and would like for someone to come over to inspect, put into service if working properly or quote a replacement. Bill Massey arrived out our home on Friday to inspect and start the machine up. He spun the knob a few times, flooded the brine tank and minimally inspected the unit stating that everything appeared to be working property. However, he made a fatal mistake of not testing the failsafe systems that would prevent flooding. Lastly, I asked his opinion of the unit and potentially replacing now to which he stated that these older units were better built and we probably at least 5 more years of use. Days later, after not stepping foot in our basement since Bill's visit, I went downstairs to find that our brand new carpet was soaking wet, our baseboards were buckling and the drywall had swollen due to water. Immediately calling Aqua Systems I was told that they couldn't send someone out to come look at the situation until after the weekend in the afternoon of Monday (in fact, I was told that they cannot just up and change their appointments around and disrupt their business for our issue). From the initial conversation Aqua Systems continued to reiterate that they are not assuming liability if and until they inspect and see. Upon arriving Monday and looking at the unit for literally 1 minute, Bill stated that there were several parts that were broken which had caused the unit to fail. When asked if he could have or should have seen these issues at the first meeting he stated "not necessarily". He even had the audacity with carpet pulled up, millwork removed, dehumidifiers humming and floor air movers whirling to ask if we wanted to replace this old unit or just repair a couple parts, but advised that the unit was old and probably won't last much longer. He likened our situation to getting your oil changed at a dealership then 5 days later the engine blows up. When I contact the service manager afterward to my surprise he quoted the same exact oil change example with me regarding our units failure to which I asked if this was in the employee handbook. Now I didn't know a lot about the workings of a water softener but I have learned a lot since their visit. There are several components that prevent the brine tank from overflowing as a failsafe. Most notably and most easily tested is the float valve sensor in the brine take. A quick pull on that and the flow of water to the take should stop. I stood with Bill the entire time he was there for the initial visit and he DID NOT test this valve but now this part was one of the several that needed replaced. Our quoted repair bill just to get our basement back in the prior condition is $1500 in remediation costs alone (using the company that Aqua Systems said they have used in the past of issues like ours - The remediation staff even stated to me that they have worked with Aqua Systems a number of times - It angers me that a remediation specialist knows of Aqua Systems in this way) $2000 for replacing the entire carpet after spending $250 on carpet cleaning where they were unable to remove the salt residue without breaking the carpet down so we sit with crunchy carpet and an unusable basement. $500 in millwork and carpentry. THATS $4250 IN REPAIR COST BECAUSE AQUA SYSTEMS AND BILL WERE NEGLIGENT IN THEIR DETERMINATION THAT THE UNIT WAS WORKING PROPERLY. The company felt enough liability to send the invoices to its insurance company (Cincinnati Insurance) who investigated the situation and stated that they were not negligent and are not assuming liability with an opinion letter sent to me that details part of the fact and incorrectly represents what actually happened. I DEMAND THAT THEY TAKE RESPONSIBILITY FOR THEIR NEGLIGENCE. YOU HAVE BEEN WARNED SO DON'T MAKE THE SAME MISTAKE WE DID IN USING THEM.

It took about a week before we could get on their schedule, but once they got here it was completed quickly and professionally.

Went just fine

Very well.

Very well1 Aqua Systems personnel very friendly, and responsive. Everything has been working great! We have called to replenish our bags of salt and they have been very punctual, carry the salt downstairs, and refill the softener if needed.

It works all right most of the time. Sometimes it tastes a little salty. I think they did a good installation job. Their price was better than other softener companies, that's why we went with them. They offered more of the amenities. They were nice and worked with our schedule. They were very professional. I would ask them more questions, but I would use them again.

It went as you would want it to.

We wanted a water softener they gave us one to fit our needs.

Excellent!

We had a malfunctioning water softener and water filtration system in our recently purchased home. The well water left all our fixtures and me orange with ironstains. It smelled terribly of sulphur or iron, and also tasted terribly. Aqua Systems tested our water and recommended a combination of products including a water softener, ozone filter, and reverse osmosis system. Our water no longer stinks or stains, tastes good, and does a great job cleaning clothes and dishes. Couldn't be happier.

it was great

They were fantastic very professional.  They installed a filter water system for drinking in our kitchen sink and it was great and they were so professional and they cleaned up everything it was really good. Because they were professional on time organized and have some good recommendations work that we haven't thought of so, they were super. They quality of the product it's great it's the best. They were very responsive as soon as I called them they called us back and we needed not rescheduled it they were having some other work done in the house and they said oh you know what we will come back we'll do this one card change and we'll come back and they were on time.

It is a great value for your money and it is nice to work with a local company with great warranty. I would recommend them to my friends and family.

The service went great. I highly recommend Aqua Systems. I am very pleased.