DNA Heating & Cooling LLC
About us
DNA Heating & Cooling LLC is designed to offer a friendly service and the same face anytime you need our services. DNA Heating & Cooling LLC is a family owned and operated business offering the best prices & quality for todays struggling economy. Fully licensed bonded and insured. We do not contract out. We do offer financing to make large projects & small worry for you. Additional address - 8211 Sugar Crk Myrtle Ln Fairland, IN 46126
Business highlights
Emergency services offered
15 years of experience
Services we offer
Hybrid heating & cooling systems maintenance, repair, sales & indoor air quaility products.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.813 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 0% | ||
| 0% | ||
| 8% | ||
| 0% |
Showing 1-13 of 13 reviews
Ben M.
Jun 2016
unknown
Lona W.
Aug 2013
Read above, I took his estimate and at 1st not knowing told him I was broke. Still continued with saying I could get a loan. Thank goodness my husband didn't let us suffocate and started asking around. Seemed like it was a simple fix, a switch or something.
Response from DNA Heating & Cooling LLC
"We are sorry that you have viewed our service that way. After reviewing our service ticket at that particular visit, we found complete discrepancies in your thoughts and the facts on the invoice. All of our customers confirm trip and diagnostics fee before time of service, ours at that time was $49. We noted dirty air filter, very weak/ bad dual start capacitor for compressor and fan motor on air conditioner and the air conditioner needed new compressor terminal kit / new wiring to compressor. This repair is common caused from large draw of electricity which can be from lack of maintenance or mechanical failure. We copied model and serial number down to call manufacturer for exact age and or repair parts. Due to age, over 10 years old, physical condition and lack of maintenance over the years. We decided to offer replacement as one of your options. The replacement cost for Bryant 2 ton air conditioner for your home was quoted at $2500 with 10 year parts 1 year labor warranty. We offered Hybrid heat pump with your existing furnace installed for $3200. The repairs and equipment were both declined based upon price and " I'm broke ". We tried to help but cant do work for free. We charged $49 for trip and diagnostic fee and $9 for pleated air filter. after tax her total bill was $58.63. We were at the home for over 60 minutes. We also offered to credit the 58.63 for new equipment and offered financing. We will fax or email copies of invoice with signatures to anyone who asks. DNA Heating and Cooling ll staff"
Judy K.
Aug 2013
I was impressed with Derrick when he installed the A/C system last year and again when he serviced it on 8/5/13. He is prompt, courteous, and very professional. I plan to use him for all future A/C service issues.
Melissa H.
Mar 2013
Derrick came out in response to our home warranty claim. He was friendly and prompt, diagnosed the problem, went and got the part and had our furnace up and running same day. He also left us a quote for some recommended matinence and new furnace filters. Overall i was satisfied and would use him again. The price we paid was our home deducible so i'm not sure how expensive he is in comparison.
Kendra P.
Feb 2013
DNA came out told me what I needed from the beginning and everything went as I was told.
Debbie A.
Jan 2013
He actually replaced several parts including the gas line from the furnace to the shut off valve. He also had to repair work done by previous contractors as well and made sure everything was up to code. He cleaned the unit and sensors. We were very impressed and feel that he actually went above and beyond what we originally asked. He was very courteous, professional and was willing to drive from two counties away to repair our unit.
Response from DNA Heating & Cooling LLC
"thanks Looking forward to taking care of your future needs."
Scott W.
Dec 2012
It went well. The problem hasn't come back. His work is really good. He's come out here a few times. The reason why he came out a few times is because we have a really old furnace. The problems that he fixes haven't come back. Within 30 minutes of calling him, he's out here doing his job. We have new carpet and he wears the footies on his shoes to not track dirt in. He goes over everything first so we can decide what we'd like to do.
Response from DNA Heating & Cooling LLC
"thanks for your post. we are looking forward to taking care of all your heating, cooling and air duct cleaning needs."
Scott D.
Oct 2012
I' ve used Derrick several times this summer and he has always been prompt, professional and honest about my unit. I would highly recommend using DNA anytime and being new to the area its nice to have a reliable source for heating and cooling.
Response from DNA Heating & Cooling LLC
"thanks for the post. we enjoy working with you. see you soon."
Jason W.
Sep 2012
They were very thorough. The guy came out quickly and he was punctual. He was very efficient and completed the job in about thirty minutes.
Response from DNA Heating & Cooling LLC
"thanks for the post. we look forward to being your local heating cooling and air duct cleaning company."
Judy K.
Aug 2012
Derrick with DNA was prompt, professional, and honest. He did the work 8-17-12 and returned when we had a small problem with the inside component and air flow issues on 8-30-12 . No additional funds were requested, even though some of the problem was due to our original structure, not his materials. I might add that he was often early and very nice and courteous.
Response from DNA Heating & Cooling LLC
"thanks for the post. we look forward to being your local heating cooling and air duct cleaning company."
Kendra P.
May 2012
I needed a new a/c unit, therefore I called several places and DNA gave me the best price. I spoke with Derrick on a Monday April 30th and by Thursday May 3rd my new unit was installed. Derrick is a very friendly person and knows what he is talking about and about the product he is installing. I will pass his name and number on to anyone that tells me they need HEATING and AIR installed.
Response from DNA Heating & Cooling LLC
"thanks for the post. we look forward to being your local heating cooling and air duct cleaning company."
Krystal P.
May 2012
The experience went great. I would have never guessed is to go so smooth. I guess the scary thought of contractors being scam artists is not all true. I got a lot of work done for a low price. He was at my house for 3 hours and very sweaty to put it in perspective. I would recommend this young man to anyone.thanks DNA Heating and Cooling
Response from DNA Heating & Cooling LLC
"thanks for the post. we look forward to being your local heating cooling and air duct cleaning company."
Troy C.
May 2011
I called Derrick from a refrance from a friend who had nothing but good things to say about him.My neighbor had a new heatpump installed and since mine wasnt working he gave me his old outside unit my compressor went bad at the end of last year and his was identical.i called Derrick and he showed up 2-3 hours later looked at what i was wanting done and gave me a lower price then the other companies one who wouldnt even swap them out for me.He scheduled me for 2 days later and called telling me he was running early and could he get started i said yes.He was driving a company van both times full of equipment. everything he did looked ery good and he explained everything to me he was doing .after he made sure everything was running he added some xtra additives to make the compressor last longer he called it slick 50 for heat pumps.i would recomend him to any of my friends for any heating and air contitioning problemd or just for a system tune up
Response from DNA Heating & Cooling LLC
"thanks for the post. we look forward to being your local heating cooling and air duct cleaning company.Thanks for being our first post."
Licensing
State Contractor License Requirements
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FAQ
DNA Heating & Cooling LLC is currently rated 4.8 overall out of 5.
DNA Heating & Cooling LLC accepts the following forms of payment: CreditCard
Yes, DNA Heating & Cooling LLC offers free project estimates.
No, DNA Heating & Cooling LLC does not offer eco-friendly accreditations.
No, DNA Heating & Cooling LLC does not offer a senior discount.
Yes, DNA Heating & Cooling LLC offers emergency services.
No, DNA Heating & Cooling LLC does not offer warranties.