Rays Heating and Air Conditioning
About us
We professionally install, service and repair HVAC systems. Give us a call today.
Business highlights
Emergency services offered
47 years of experience
Services we offer
Hvac contractor, air conditioning contractor, air conditioning repair service, heating contractor, heating repair
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.422 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 5% | ||
| 5% | ||
| 9% | ||
| 5% |
Showing 1-22 of 22 reviews
Susan L.
Jul 2020
Very good. We had a problem they could not figure out. They replaced the whole unit at no charge. I was happy I got a good price. They worked hard.
Response from Rays Heating and Air Conditioning
"Thank you for this honest review! We appreciate our customers and do work hard to satisfy. Mary Kay"
Keith D.
Mar 2018
Without issues.
Brian P.
Jun 2017
A/C compressor did not start on first hot day of season. Service tech arrived within 3 hr. of my call, accurately diagnosed the problem from symptoms described, and effected a repair within 30 minutes. He stayed to ensure the compressor was running properly, and explained what he was doing as he worked. I was only charged for the service call, as parts replacement was not required.
Prentice E.
Mar 2017
.
Response from Rays Heating and Air Conditioning
"Thank you!"
Georgia R.
Oct 2016
unknown
Response from Rays Heating and Air Conditioning
"Thank you for being a loyal customer since 2008! We truly appreciate your business."
Maqbool A.
Oct 2016
They do a good job, but very expensive
Response from Rays Heating and Air Conditioning
"The programmable touch screen thermostat for your geothermal system is expensive but high-quality. Only a service call fee was charged no additional labor for installation. Thank you for the review."
Susan L.
May 2015
unknown
Response from Rays Heating and Air Conditioning
"Thank you for allowing us to work for you! We truly appreciate the business."
Beth L.
Apr 2015
unknown
Response from Rays Heating and Air Conditioning
"Thank you for the "A". I see you have been our customer since 2009! Thank you for the loyalty!"
Darrel S.
Apr 2015
unknown
Response from Rays Heating and Air Conditioning
"Thank You!"
CAROL T.
Nov 2014
It went very well. I was pleased with the company and the customer service. They got it replaced before it turned cold. They did an excellent job.
Response from Rays Heating and Air Conditioning
"Thank you for this review. We try very hard and you were a pleasure to work with!"
Prentice E.
Aug 2014
Ninety degrees and humid and the A/C stops working late Friday afternoon. We have a contract with AHS. They opened a work order with Ray's Heating and A/C. After a little while, I called Rays; a young lady took my information and said Mark would call. He did within ten minutes. He said he was on a job but could probably get here in an hour, which he did. It took just 30 minutes for him to identify a faulty switch as the problem. He had one in his truck which he installed. He was finished in a half-hour. You couldn't ask for better service.
Response from Rays Heating and Air Conditioning
"Thank You! We do our best and appreciate the positive feedback. Mary Kay"
Zach Z.
Jun 2014
They were on time and did a great job. I would recommend and use them again in the future.
Response from Rays Heating and Air Conditioning
"Thank you for this review. We always try to do our best and so glad to get this "A"! Mary Kay"
Janet B.
Apr 2014
unknown
Ryan O.
Jan 2014
On a Friday evening our house had a pretty major gas leak and had to have our gas turned off to the furnace. With the temps in the teens this was a terrible situation. After having one of the worst most unprofessional companies in Muelhbauer come out and tell me "they wouldn't worry about the leak" I knew I had to find someone else. I called up my warranty company and expressed my displeasure with their choice of companies and demanded I get a quality company and get them today. This is where Rays came in for the rescue. Mary was the sweetest lady and the techs were fast, friendly and efficient. Not only did they fix our gas line but they fixed our furnace and did it all with an hour and half on a Friday evening. You can't ask for more from a company than that. Thank you,
Response from Rays Heating and Air Conditioning
"Thank you for the review! We appreciate you taking the time to let others know about our service. Thanks again, Mary Kay"
Paul S.
Aug 2013
I think they know what they're doing. They always diagnose the problem and fix it. I think their charges are reasonable.
Marilyn D.
May 2013
He's great!
Response from Rays Heating and Air Conditioning
"Thank you for the opportunity! We truly appreciate the business."
Kathy W.
Apr 2013
After the date the part was supposed to have been in came and went with no word from the company, we spent a very cold weekend in our home with our three children. We contacted the shop on that Monday to find out what was going on and we were told that they didn't know what happened with the part but they were "too busy" to check on it. That was not an acceptable answer for us and when we pressed the matter and requested to speak to the manager to try to resolve the problem, we were informed that we were dealing with the manager and he was the one telling us that they were too busy to help us. We tried to reason with him, making sure he was aware that we have children and we had to have heat for them, and asked if we could have the information of the company and the number so we could check on the shipment ourselves. He refused to give us that information, speaking to us in a rude and very unprofessional manner and again we were told that they were "too busy" to deal with us. I explained the logic of that statement to him, pointing out that the very reason they were so busy was because of customers (LIKE US). The conversation ended with us being unsure if we were going to hear from them again or if we were going to have to contact another company and start over again. If not for my children needing heat, I would have cancelled all dealings with them the second the manager was so rude to us. The next day we received a call from someone at Ray's, informing us that the shipment was lost in transit and the company was getting another part locally and would be there the next day with the part. The service tech that came out was polite and professional, which has always been the case with the techs that have come out to our home to do the work. This was our first experience dealing with the store manager and we have still never heard from him again with an apology for they way he spoke to myself and my husband. The only acknowledgement we ever received about this incident was reflected in no shipping charge and a 50% discount on our bill for that service. That was appreciated but in no way made up for the poor customer service we received from the manager. Our dates and the price of the bill are approximate - our paperwork was misplaced during some paperwork shuffling to a new storage unit. We had to use Ray's once since this incident but we have joined Angie's List to research companies to make sure we find a company with excellent customer service ratings as well as excellent service in the field.
Craig E.
Apr 2012
They won't come to look at it unless my home warranty agrees to compensate them for it. I think my home warranty must have called them last week and I never heard back from them. I called my home warranty again today and they said that they just no longer are participating. I am not sure what the deal is. Basically they have abandoned me after they did whatever they did to my fan which was not the problem when they came to my house. There was never a problem with my fan. I hardly ever run the fan. They were the ones who turned in the fan on and now it won't turn off. They are not coming to look at it.
Response from Rays Heating and Air Conditioning
"This is a tough situation to explain-but this is why we are not going back to this home warranty customer's home. We were called for a no cool on an upstairs unit on March 15, 2012. The customer was told the fee was due and we would need to collect it during our call. It is the responsibility of the homeowner to pay the service fee set by their agreement with the home warranty company when we arrive. The customer didn't pay the fee but we continued to work with the home warranty company and the home warranty company ships us the part needed to make the repair. It so happened the homeowner was going on vacation and the coil was not received before they left. I (the president of Ray's Heating & Air) took it upon myself to schedule a call the morning of the customer's return so they would not be without cooling for the upstairs of their home. I even sent an invoice for the amount due ($50.00) to the customer so there would be no questions about the monies due. We arrived as scheduled and did the work but the client refused to pay because of different reasons! So I again called her the next day but she couldn't talk to me because she was napping. Then I called again and was told the home warranty company said they were going to pay or she would. I was told I would get my money and I did. On April 5th, she called and paid by credit card. The point being the $50.00 was much too difficult to collect. Then she called and was having an issue with the air conditioning again. I spoke with her and explained she needed to call her home warranty company to report the problem. She refused! She then spoke to a second owner of our business who also did his best to explain it is the policy of the home warranty company to dispatch all calls and all she had to do was place a call to them. As you can imagine by this time I made the decision that Ray's was not going back to this house even if requested by the home warranty. The office had spoken to this customer at least 15 times over the previous repair and now she was refusing to listen to me. When the dispatch was received from the home warranty company I simply refused it. The home warranty company has other HVAC dealers and would send another company. Ray's Heating and Air takes excellent care of our customers! I'm very sorry I was not able to change the rules of the home warranty company for her but I only work for them when calls are dispatched. In this case Ray's Heating and Air is the middle man and that is a difficult situation to be in when everyone isn't willing to follow the rules. Ray's is still doing work for the home warranty company but would refuse to work for this customer as we tried to do our best in explaining a simple phone call by her was all that was needed but she refused to listen!"
May M.
Oct 2011
They did a great job.
Response from Rays Heating and Air Conditioning
"Thank you for allowing us to work for you! We truly appreciate the business. Mary Kay"
SANDRA G.
May 2011
I would not recommend this company to anyone. They may be cheaper than their competitor, but they evidently are not as qualified. I hope American Standard (which is the model) looks into this because they are certainly giving their product a bad reputaion.
Response from Rays Heating and Air Conditioning
"On June 14, 2011 this client filed a complaint with The Better Business Bureau concerning this same issue. On July 7, 2011 Ray's was notified that we had made a good faith effort in an attempt to resolve this issue, therefore the Better Business Bureau closed the case. Ray's Heating and Air Conditioning is very proud of the fact that we have been voted Platinum winner for the BEST AIR CONDITIONING/HEATING SERVICE by the Evansville Courier & Press Readers' Choice Award from 2006 to current. Thank you for understanding we take our work very seriously and always treat our customer's the same as we want to be treated. Check us out at our website. Mary Kay"
David H.
Jan 2011
They sent a service man out. The roads were somewhat icy on the day he came out. He checked out our furnace and determined that the furnace motor was damaged. He said it was due to the fact that we had a faulty circuit board. He said he could install a new motor that he had in his truck and make the fan run constantly. He called me the next day and told me how much the circuit board would cost and also said when he could install that. He said he would call me back the next day, but he did not do it. I spoke to his boss and told him that the technician had promised to call to let me know the cost of the circuit board. He said if it would be too expensive then we might as well get a new furnace. The boss asked me why I was so grouchy. I told him what my problems were and that I was yet to get the information I was seeking. He said since the roads were slick they would not be able to come out for the next few days. He just said they would not be able to come. I think they first came out on December 30. They completed the repair only by January 3. We got poor service and were spoken to rudely. It was as if our business meant nothing to them. I think their price was very high as well. We had major problems with Rays Heating & Cooling.
Scott M.
Jun 2010
New system runs great and keeps the house comfortable
Licensing
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FAQ
Rays Heating and Air Conditioning is currently rated 4.4 overall out of 5.
Rays Heating and Air Conditioning accepts the following forms of payment: CreditCard
Yes, Rays Heating and Air Conditioning offers free project estimates.
No, Rays Heating and Air Conditioning does not offer eco-friendly accreditations.
No, Rays Heating and Air Conditioning does not offer a senior discount.
Yes, Rays Heating and Air Conditioning offers emergency services.
No, Rays Heating and Air Conditioning does not offer warranties.