Lucas Oil Center

unknown

The bays weren't busy and my car was next in line for attention. There was no pressure at the point of sale and my questions were answered in an honest fashion without pressure to purchase something more. After choosing the package I wanted, I browsed some of the retail items that were for sale. Eventually I sat down and was pleased to see that there were cameras on the vehicles being serviced. I expected the technician to come in and ask if I wanted a new air filter or tell me some other service was desperately needed. When I saw the young woman who was assigned to my car enter the wait area I fully expected some sort of bad news. Much to my surprise, she said that everything checked out okay and my car would be ready soon. It was. I paid and drove off.

The service was I come to expect from Lucas Oil, they are always professional and provide top quality service.

Service is good, oil change and service was good. Their wash does an excellent job on the exterior of your car. I highly recommend it. However, I would not waste your time with the full service wash. They rush through vacuuming, the windows aren't properly cleaned (I had to go over it myself because I couldn't see out of them for all the smudges) and it's overall poor quality on the inside of the vehicle.
I've had the same experience twice so I won't use the full service, however I will continue to use them for oil changes and car wash only.

They took out my air filter and allowed debris to enter causing the car to stall and quit when I left the business. I had to have it towed to another mechanic who said Lucas Oil was at fault. I took all the information to Lucas Oil (tow and mechanic bill) and they didn't respond for four days. I called them and the manager refused to take responsibility for the error.

Can be a wait sometimes but the service is always very good and it is very nice waiting area. The car wash is also very good and they even removed the remains of the car price stick ( the car is 2 years old) Very professional and friendly service.

Overcharged. Would move info from above but won't let me cut/paste.