Hasgoe

"I will try and address each individual statement by the customer. I do feel that there was an equipment malfunction on the initial cleaning and the furniture was not properly extracted which would cause it to be wet for a prolonged period of time. I do not agree however that improperly extracting the furniture would actually make the pieces "dirtier" or "ruin" them. It is possible that while wet if the furniture were to be used, that dirt/debris transfer could happen, therefore we were more than willing to re-clean at no additional charge. Also, at the time of this first inspection, I witnessed no squeaking of the furniture whatsoever. On the second cleaning, all proper techniques were used, the technician was there approximately 4 hours, and a very thorough cleaning was performed. After this cleaning a final inspection was perform (approx. a week later?). I found at that time the work and the results to be satisfactory. The client tried to recreate the squeaking noise but could not. The client pointed out dirty areas that I simply could not see. There were 3 visible stains that were apparent, 2 of which the client agreed were pre-existing to the cleaning. The third was a small stain on the upper back portion of the sofa. We are unsure as to the cause of this stain but maintain that it would be difficult to actually cause the stain by cleaning if it were not there prior to the service. To sum up, we definitely feel that the furniture is not "dirtier" than before we came and are sure that it is not "ruined". It was told to us by the client that the furniture was 8 years old and it was pointed out to the client that there were heavy signs of wear on the back portion of the sofa. It is also important to point out that even though we are of the opinion that ultimately proper cleaning of the furniture was performed, the client was informed that because of their unhappiness, there would be no charge for any of the service provided. This still did not satisfy the client and they wanted additional compensation (an exact amount was never given to us, nor is it stated in their complaint). We feel that based on the above statement any further compensation over and above the free service would be unwarranted. - See more at: http://www.bbb.org/evansville/business-reviews/fire-water-damage-restoration-companies/hasgoe-in-evansville-in-94126/complaints#sthash.hXHYrcfS.dpuf"