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Brackett Heating and Air
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
We are an experienced, honest company that prides itself in creating happy customers. We offer our cell phone numbers so that we are reachable 7 days/week if you have any concerns. We are a family-owned and operated business that has a long-standing name in the Tri-state, dating back to 1949. We have been around a long time, which gives you the security of knowing we will be there when you need us. We don’t rest on our reputation. We pro actively stay up to date through regular training on the most recent trends in the industry. We are fully licensed and insured, and employ only talented tradesman. As a Lennox Premiere Dealer, we are able to offer the most high-efficient and quietest systems on the market. Our fully-stocked parts room ensures you won’t be left with a system needing a repair, but are unable to fix because “the part has to be ordered.” Call us today for all your comfort needs at 476-1138. Problems don’t always arise during working hours. We understand that things happen even at the worst of hours. That is why we have 24-hour service men on call and ready to help you out! Your heater broke? No problem. Give us a call at {812-476-1138} and you will be connected with a friendly service technician that would be glad to give you a hand.
Business highlights
Emergency services offered
76 years of experience
Services we offer
Heating and air conditioning, duct work, heat pumps & furnace.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.651 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 84% | ||
| 6% | ||
| 2% | ||
| 4% | ||
| 4% |
Showing 1-25 of 51 reviews
Donna C.
Oct 2022
Very well. Our service man, Allen, was very friendly, courteous, and knowledgeable. Always had a smile on his face
Pamela B.
Aug 2018
We have used them for years. He did a thorough job. It was cheaper to go through Angie's list, for the service. very pleased with their work.
Response from Brackett Heating and Air
"Thanks so much for using us again! We love repeat customers and are thrilled that you are pleased. Have a terrific day!"
Brian M.
May 2018
Technician assessed the problem quickly as a total failure of the unit, and determined it needed to be replaced. I was not convinced.
D Z.
Nov 2017
The office was RUDE to my 94 year old mother. I am not working due to an illness and had not been paid for six months of work when the company still had a contract. We had no heat and had a service agreement to discount services. I think if a firm has coupons and advertisement it has to recover the cost.
Response from Brackett Heating and Air
"We are so sorry that you are so upset. We have tried everything in our power to help you. Being on planned service, we promise 10% off any parts that are ever ordered. You received that. You had a no heat. We responded immediately. We had a set price that We discussed with you before we did any of the work. You agreed to It and asked us to proceed. So we did just that. We realize you have a Home Buyers Warranty. We are very up front that we do not deal with Home Buyers Warranties. When the Home Buyers Warranty company requested you use their recommended company, you chose us, deciding to deal with the payment yourself. We agree that the amount you are paying to your warranty company is immense. This is one reason we are not fond of such companies. That said, in the future, if you are upset with pauing us directly, we definitely recommend using a company that your warranty company goes through. We also apologize that you feel we were rude to you. We hate that. We never want you, our valued customer, to feel mistreated. When speaking with your mother, however, we were very firm to tell her that the price is what It is, as this was the third or fourth phone call regarding this same situation. We do not compete with Amazon prices. We do not purchase our parts on Amazon. The product can in no way be guaranteed by us. We purchase from verified dealers and know and trust the products we use. We stand behind them. If you would like to purchase a part yourself, that is okay with us. But we cannot install It. When you pay for parts and service from us, you are paying for knowledgeable and trained professionals to deal with and work on your unit. Again, we are sorry for any misunderstanding, miscommunication or anything else that left you feeling unhappy. We are always here to talk with you and work through any situation. Best regards."
Judith M.
Sep 2017
Perfect. Had to remove old unit and replace with propane furnace and new ac. One day to do everything, take away old everything. Works perfectly, not the smallest scrap left behind. Very professional. Most pleased
Response from Brackett Heating and Air
"Hi there! Thanks so much for leaving a review! We are so pleased you are happy! Have a great weekend! :)"
Mark B.
Aug 2017
This was minor maintenance they did fine. They were on time. We've been using them for a couple years now.
Response from Brackett Heating and Air
"Thanks for leaving a review! Have a great weekend! :)"
Heather H.
May 2017
Very Well and Andrew Brackett who installed was so kind also explained things very well and was very thorough!
Response from Brackett Heating and Air
"Thank you for your review! We are so glad to hear how happy you are with your install. Thank you for being a part of our customer family! :)"
Pamela B.
May 2017
I have been using them for 25 years. I have always been satisfied with them. They are very reliable. Their prices are always decent.
Response from Brackett Heating and Air
"Thank you for the review! We are so happy you are our customer. Faithful customers like you are what keep us going. I would love to hear what we would need to do to get an A across the board. Cheers! :)"
Darin W.
May 2017
It all went well the serviceman was prompt and courteous. My only complaint is that he left one of my gates open which could have caused an issue had I not noticed it and let my dog out. Other than that it was a good experience.
Response from Brackett Heating and Air
"Thank you so much for your review! We apologize about the gate. We will make sure it doesn't happen again. Have a great week!"
Robert D.
Mar 2017
Not complete. Told us that it will take over two weeks to get the part.
Response from Brackett Heating and Air
"Hi there. I am sorry about your frustration. We try to do our very best with every one of our customers and we do not like to see anyone unhappy. That said, we were honest and up front about everything. What you ended up paying for was labor and materials including: a drier filter, freon (refrigerant) and braising materials. Your compressor was covered under warranty so this was not something that you paid for. This was a two-person job. Labor is not covered under warranty unless you purchase an extended warranty with your install. We do our best to help each customer receive the best life of their unit. That is why we strongly recommend our planned maintenance or, at least, for you to keep a steady maintenance if you choose to opt out of the program. We have not done any maintenance on your unit since its 2008 install. This is important, not only for keeping your warranties in tact, but it can save you money in the long run by allowing us to make sure everything is running efficiently. We do believe we did everything in our power to give you good service, but we still don't like to see you unhappy. Please let us know if there is anything we can help you with."
Brad R.
Nov 2016
Everything went well. Technician arrived earlier than planned and he quickly found the problem and gave me the options yo fix it.
Response from Brackett Heating and Air
"Thanks so much for providing a review! We are so pleased to hear that you are happy with your service. We look forward to working with you again in the future!"
Kent H.
Nov 2016
Tech arrived on time and was very knowledgeable.
Response from Brackett Heating and Air
"We are so glad our tech provided you with timely and efficient service. We couldn't do it without those great guys! Let us know if you need anything and we look forward to seeing you again! :)"
Ann B.
Sep 2016
We like them. They're a little high. They did a good job putting a bid. They tried to sell us some plan where they would come out every year and we would have to pay a yearly fee. We didn't want that. They were kind of pushy about it.
Response from Brackett Heating and Air
"Thank you for your review! It sounds like the plan you are referring to is our Planned Maintenance program. The reason they may have been a little bit pushy might be because of its importance. We realize that you are making an investment when you purchase new equipment and want to make sure you know how to get the most out of it. The choice is yours! We just feel obligated to pass on our expertise and experience to our clients to give you the best experience with your units. Let us know if we can help you in any way in the future. Cheers!"
Bill R.
Jul 2016
unknown
Response from Brackett Heating and Air
"Thank you for taking the time to give us a review!"
Michael U.
Feb 2016
unknown
Response from Brackett Heating and Air
"Thank you for your review. We love being able to offer rebates to our customers. Unfortunately when it comes time for the rebates to change, we don't know what the next offer will be. We hope that on our end we were able to offer you service and quality that will stand up to the cost you put into it and we're happy to offer you our own Brackett rebate of $1,000. Thank you so much for your business. Should you need anything or have any questions, don't hesitate to contact us. We look forward to seeing you again in the future."
STEPHEN S.
Feb 2016
unknown
Response from Brackett Heating and Air
"Thank you so much for your review! We are so happy to see that you were happy with the quality and timeliness of your install. We look forward to working with you in the future. Should you have any questions on your new system, please feel free to give us a call at any time. Warm regards, The Brackett Team"
William D.
Jan 2016
unknown
Response from Brackett Heating and Air
"Thank you for taking the time to leave us a review. Your opinion is very important to us. Should you need anything or have any questions at all, please don't hesitate to give us a call. Sincerely, The Brackett Team"
Vickie O.
Dec 2015
unknown
Cleveland H.
Dec 2015
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Response from Brackett Heating and Air
"Thank you so much for taking time to leave us a review. It is always great to see that our customers are satisfied. Let us know if we can help you any further. Sincerely, The Brackett Team"
Thomas A.
Nov 2015
Great!
Response from Brackett Heating and Air
"It is so great to hear that you are happy with the service you received. Thank you for leaving us such a kind review. We look forward to working with you in the future. Please don't hesitate to call us if you have any questions. Sincerely, The Brackett Team"
Sandy M.
Oct 2015
unknown
Response from Brackett Heating and Air
"Thank you so much for your review. We are so glad you are happy with the service you received. Feel free to call us with any questions! Warm regards, The Brackett Team"
James R.
Sep 2015
Very polite and helpful technician. He explained everything. Will definitely use again.
Response from Brackett Heating and Air
"Thank you for taking the time to write such a kind review. We are so happy to hear that you are satisfied and look to use us again in the future. We look forward to working with you and would like to say welcome to our customer family! Sincerely, The Brackett Team"
Carolyn W.
Jul 2015
Checked unit and thought the problem was the ECM motor. This took 1 hour and 45 minutes to decide. He charged a $69 diagnostic fee (later, the company said this was just the fee to get him to my house). Then the labor fee was $140. He suggested that I should consider a new unit and gave me pricing for a new a/c. The ECM would be $1300. If I chose the new a/c he would take off $250 service fee.
I had had my a/c 6 month checkup by Brackett on June 24 and they found no problems.
After he left, I called another A/C company for a second opinion. They only charge a fee to diagnose the problem. After checking thoroughly, the other technician determined the problem and fixed it. It was NOT the ECM motor. So while I saved $1300 for a new ECM, I am still out the $209 plus I prepaid $300 for the spring and fall checkups. They will not refund half of the money I paid in advance for the checkups. I don't want to use them again, but if I don't use them in the fall for the checkup, I'm out another $150.
I had had my a/c 6 month checkup by Brackett on June 24 and they found no problems.
After he left, I called another A/C company for a second opinion. They only charge a fee to diagnose the problem. After checking thoroughly, the other technician determined the problem and fixed it. It was NOT the ECM motor. So while I saved $1300 for a new ECM, I am still out the $209 plus I prepaid $300 for the spring and fall checkups. They will not refund half of the money I paid in advance for the checkups. I don't want to use them again, but if I don't use them in the fall for the checkup, I'm out another $150.
Response from Brackett Heating and Air
"We are so sorry to hear that you are upset with the service you received. We do have a diagnostic charge of $69 an hour plus a labor rate (time) of $80 per hour (billed on the quarter). We pride ourselves in our honesty and never want our customers to be deceived by our prices. We are sincerely sorry if you were unaware of what that service call would cost you. Being that you agreed to the Planned Maintenance program, while it is a prepaid contractual agreement, we also agree to keep up our end to make sure you get your units properly cleaned and maintained with the highest of quality. We would love to hold up to that and give you the service that we also agreed to upon the signing of that agreement. One perk of being on that program is that if you ever need to order any parts, you receive 10% off those parts as well as get priority service with us. That said, we apologize for any inconvenience we have caused you and hope to make it up to you by offering you a quality cleaning upon the change of season. Please feel free to contact us with any further questions or concerns. Sincerely, The Brackett Team"
Jon L.
Jul 2015
My call was made late in the day ahead of a holiday weekend. Carla expedited my call and Andy provided great service and good advice. They could have let me wait for service through the holidays (and I was okay with that), but they decided to come out an assure I had a cool weekend! Outstanding.
Response from Brackett Heating and Air
"Hi! We are so glad to hear how happy you are with your service. We hope you are having a wonderful, cool holiday weekend. Nobody should be hot inside their home on the Fourth of July! :) Thank you for leaving a review and don't hesitate to call us with any questions. Sincerely, The Brackett Team"
John C.
Jun 2015
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Response from Brackett Heating and Air
"Thank you so much for taking time to write a review. We couldn't be happier to hear that you are pleased with the service we provided. Your review will help spread the word about our vision for quality work and we are so grateful! Warm regards, The Brackett Team"
Licensing
State Contractor License Requirements
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FAQ
Brackett Heating and Air is currently rated 4.6 overall out of 5.
Brackett Heating and Air accepts the following forms of payment: CreditCard
Yes, Brackett Heating and Air offers free project estimates.
No, Brackett Heating and Air does not offer eco-friendly accreditations.
No, Brackett Heating and Air does not offer a senior discount.
Yes, Brackett Heating and Air offers emergency services.
No, Brackett Heating and Air does not offer warranties.