Tom Naquin Chevrolet-Cadillac-Nissan

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super dealer,even washed my car, Thanks

We noticed a bumping sound in the front end of our 2011 Nissan Sentra Special Edition and took it in after making an appointment [easy to do]. THE work was performed in one day, we were given a loaner, and it has stayed fixed!

I purchased a 2011 Nissan Murano CrossCabriolet new in September 2012. The car had numerous problems with the paint (Scratches, chip's and a couple of dents, probably from sitting on the lot for several months and a few test drives. The car was dirty (dust) inside and out. I imagine since it is a convertible, the dealer left the top down a lot to showcase the car. When we purchased the car, we were told by the salesman that the dealership would take care of the paint issues and clean the car and it would look like new. Since September, we have made at least a half dozen trips back to the dealer and they have yet to repair the car correctly. They have fixed two (2) of approximately a dozen problems with the paint. They have twice now applied some kind of armor-all or other substance throughout the interior and this dries with a white film. We have repeatedly told them not to do this. It takes hours to remove this application that is applied to the interior.
The most recent service was setup as a result of me submitting a negative service review to Nissan Consumer affairs. Thad Naquin (Owner), called me and we discussed the problems with me Murano and how many times it had already been with the dealer to perform these repairs as were promised when we purchased the vehicle. Thad assured me during the phone call that these problems would be corrected. I told Thad that I had invested a lot of my time into repeatedly taking my car to the dealer and that cost me vacation hours to take off from work early to get to the dealer. Several hours of wasted vacation. I asked Thad to compensate me for this and suggested a set of daytime running lights installed and the 2013 Navigation. All Thad was willing to do was half the cost of the Navigation update which meant I would still pay $125.00 of the $250.00 update.
Greg (Body Shop) and I walked around the car and identified approximately a dozen areas on the paint that need to be repainted or touched up or both. Only one of these areas was satisfactory corrected. They also created at least a half dozen new abrasions or scuffs in the paint that were not there before. They also look like some kind of clear coat was applied because you cannot feel the scuffs but you can see them.
They were also supposed to detail the interior.
When I picked up the car on April 3rd, I was furious with Greg (Body Shop) because there detail shop had applied this application to all interior surfaces poorly and splattered it everywhere. I was mad that they even used the coating stuff inside the car since I told them before not to do that.
I also pointed out numerous areas that they did not even touch that we marked with tape for repair. There was also numerous new defects in the paint and some kind of overspray all over the windows, mirrors and chrome. I am not sure if it is clear coat spray or what, but it is virtually impossible to remove....I tried.
The dealer has not honored their agreement when we purchased the car and made it like new. This was a new car when we bought it. We were the first owners. The car had just sat on the dealer lot for several months and was very dirty inside and out and had numerous defects, dents, chips and scratches in the paint.

They are very professional and prompt.

I developed a leak a few months later in the fuel rails. I had to take it to a dealership close to my home and pay for labor to have it repaired. I contacted them via phone and talked to a service representative and ask to speak to service manager. I left multiple messages and they called back and told me they wouldn't cover it. I sent a letter to the owner and got no response and have his signature he signed off receiving that letter.

He is very down to earth and their floor just sparkles. That is how clean they are. I definitely recommend them for buying a car or getting it serviced. They are a very well established company. They can pick you up and take you home when your car is being repaired.

They are the best dealer around. I get good deals from them and they don't overcharge. I get exceptional service. They provide loaner cars also. I will be taking my car there next week.