Guardian Septic Inspections

Guarding septic got the date of the inspection wrong, and their inspector Brian came out to my house when he was not supposed to be there. I do not fault Brian for this part. However, when I arrived home, I found my front door wide open with the key in the door knob and the water in the bathroom turned on full tap. Brian was in the backyard digging around the septic tank. I went through the house and down to the basement and out the door. It was only when I opened the door to the backyard that Brian looked up and said, "Oh, hi." I asked, "Did you not hear me pull in the driveway?" He said, "No." I asked, "Did you not hear me enter the house and walk all around or come down the stairs?" He said, "No..." I asked, "Then why do you think it is ok for you to be out here in the backyard but to have my front door open and the key sticking out of the door knob?" He just stared at me. Then I asked, "Well, are you almost finished?" He said, "Oh, yeah, yeah. I'll only be a few more minutes." So, I went back in the house. The next thing I knew, he was driving away, and left the door still open and the water in the tub running. A week later, I had a phone call from my realtor saying that Guardian Septic still needed to complete the septic inspection. I said, "But he was already here, and when I asked him if he was almost finished, he said he only needed a few more minutes." When my realtor talked to Guardian Septic about this, Brian claimed that I had kicked him off the property before he could finish the inspection. So, not only was he here when he shouldn't have been, but he also lied to me and about me, and then I had to be inconvenienced by him for a second inspection because he didn't finish the job when he was here the first time. My biggest complaint was that he thought it was perfectly acceptable to leave my front door open and the key stuck in the door knob. When I called the owner of the company to complain about this, the owner's exact words were, "Well, m'am, that's just standard procedure." That's completely unacceptable procedure. Every other service person who was out to my house in the course of our house sale always walked up to my door with a business card in hand. Brian did not. I had to ask for his business card, and he said, "Yeah, yeah, I'll get one for you before I leave." I said, "No, I'd like one now, please." Especially for a woman at home alone, three things that make the customer feel safe and secure in their own home are: walking up to the door with a business card in hand, not leaving the front door wide open, and not leaving the key in the front door. When even the owner of the company shrugged off these three concerns, it prompted me to write a review on Angie's List because this goes beyond just the behavior of one inspector to reflect a lack of company wide policies that take into concern the safety and respect of the customer and her home.