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BW/Cook Service Experts
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
In the heat of summer - especially in Elkhart - AC repairs are undoubtedly the last thing you want to have on your mind. But that won’t prevent them from happening. Lucky for you, BW/Cook Service Experts Heating & Air Conditioning is dedicated to performing expert quality AC repair, maintenance and installation throughout the Elkhart area. We definitely don’t want you to be stranded in an uncomfortable home through the hottest days of summer. No matter what time of day, our professionals will have you relaxing in the cool air of your home quickly. We’re so confident in our workmanship that we guarantee it in writing for a full year. Our 100% Satisfaction Guarantee firmly backs our dedication to providing the best air conditioning service in the industry. In fact, BW/Cook Service Experts repairs, sells and installs more air conditioners than any other HVAC company in all of North America. More people count on us for their home comfort, so you know your home will be back to being cool and comfortable quickly.
Business highlights
Emergency services offered
13 years of experience
Services we offer
Attic Insulation, Duct Cleaning, HVAC Installation & Water Heaters., Heating, Indoor Air Quality, Residential & Commercial- Air Conditioning-
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.527 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 81% | ||
| 7% | ||
| 0% | ||
| 0% | ||
| 11% |
Showing 1-25 of 27 reviews
Theresa G.
Jun 2024
You need to take down on your website free estimates because they charged my newly married young daughter and son-in-law $195 to tell him they couldn't work on any of the jobs he requested for a quote. I unfortunately was out of town or would have refused their services before they charged it.
Gloria S.
Apr 2023
Chris Herr was very professional. Wore booties which I really appreciated.
Audra B.
Nov 2022
Mason was very friendly and knowledgeable.
Response from BW/Cook Service Experts
"Thank you for your kind words!"
James C.
Nov 2022
Felipe and Janner were on time and very professional.
Patrick R.
Nov 2022
Job was done within an hour and they charged me $480. After I complained, they reduced the bill to $250. I was expecting to pay about $150-$200 for the job and I am sure there are many plumbers who would have done it for that. They may want to evaluate their pricing structure, as the price they initially charged was exorbitant for the amount of work performed.
Ahmad B.
Sep 2022
Needed to change faucets in the bathroom and kitchen. Jeremy Franklin was the tech who arrived. He was punctual, very professional and did a very clean job. He was very detail oriented and did a perfect job.
Response from BW/Cook Service Experts
"Thank you for sharing your positive experience!"
Mary A.
Apr 2022
Kyle E was efficient and very professional. He was on time and went about his business
Response from BW/Cook Service Experts
"We appreciate your business and thank you for this great review!"
Jason L.
Oct 2021
I’m here at my uncle Irving Talbot’s house. I was here this morning when this company came to do a tune up for the heater. He had received something in the mail about an 89$ tune up. Well they came. Said he would need to look into replacing it at some point. Worked fine when they got here today. I stayed over last night and the heat was on. They did quote a new system 5k and around 8500 for both heating and AC. Which my uncle thanked them. They even mentioned he could get a new filter cheaper somewhere else rather than buy it from them. All in all very nice guys. Adam Thomas left his card. Well now the heater system wont turn on. Nothing has changed. He called and the lady said well they let you know your system could be replaced. But they will not send anyone to make sure they didn’t forget to relight the pilot or just turn it back on. Not sure, but as soon as they came now they heater has never come back on. They want to charge now for a repair trip. Well they didn’t mention repairs and they were here today. Doesn’t make any sense. Lady on the phone was not polite at all. Not sure what to do now. Everything worked fine and they came and now it doesn’t. We will never recommend this company. In fact I’ll make sure to tell everyone about how we’ve been treated.
Response from BW/Cook Service Experts
"Thank you for emailing in your information. We appreciate the chance to discuss this experience with you."
Jonathan G.
Oct 2021
I called this company to address a blocked drain in my basement. I had water standing and the drain wouldn't drain. Trevor Martin was the plumber who arrived and immediately started telling me that they don't guarantee their work. He started by telling me that their charge is $350. Even though I thought that was high I agreed. He ran a power snake about two feet into the drain and got stuck. He pulled it out and told me that the pipe was collapsed. He was at my house 15 minutes. I received a bill for $250 which included "Clear Laundry Floor Drain" for $200 and "Evaluation service call fee" for $50. I called another plumber who ran a scope down, saw that the pipe was not collapsed and cleared the clog. When I called Boelcke to complain, I was told that Trevor had noted that I had used bad language with him. I did not nor would I ever do that to a tech. Begrudgingly, they wrote off the bill. I asked to have the manager call me and they ended the call quickly. This company tried to scam me for services they didn't perform and then blamed me for bad language. Beware. Use someone else as there are many reputable plumbers.
Response from BW/Cook Service Experts
"We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at [email protected] with the full name on the account, your address, and a phone number where we can reach you."
Maryellen G.
Jun 2021
Very well. This was the first check since buying units. Todd was my serviceman
Response from BW/Cook Service Experts
"We appreciate your business and look forward to our continued relationship!"
Lori P.
Jan 2021
Very well and they did a great job!
Response from BW/Cook Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided!"
Susan S.
Sep 2020
Unable to be done. He tried.
Response from BW/Cook Service Experts
"[Member Name Removed] - We regret that you feel that we were not able to provide the service needed and would like to look into this matter. Please contact us at [email protected] with the full name on the account, your address, and a phone number where we can reach you."
Jo-Ann W.
Jul 2020
BW Cook responded to me quickly and I was very happy with the service preformed. Our plumber was pleasant and very informative regarding our new faucet.
Leon K.
Sep 2018
Replaced furnace filter and humidifier water panel, cleaned and inspected internal furnace and verified correct operation. Provided quote for an additional feature at my request. Martin, the technician, was profficient, courteous and knowlegable of our system and provided useful operating hints for peak efficiency. He even put on booties before working inside our home. This service is typical of all the technicians that this company has sent to our home and we have been using Service Experts for about 10 years. We maintain a contract wirh Service Experts for annual furnace and air conditioning maintainence that runs about $14 per month. The cost listed below was for additional customer requested service.
Lauren T.
Dec 2017
This is the absolute best experience I've had with any type of skilled trade company that wasn't a personal friend. My boiler kept going out, and Marty (who is very personable, informative, and honest) was an absolute pleasure to do business with. He was very conservative with his approach, fixing the cheapest possible cause first. He ordered an expensive part and kept it in his, so in case the first round of repairs was not enough to fix the malfunction, he could come over quickly and get my heat back on without any delays. Luckily, that first thing wound up fixing the issue, and I didn't have to pay for what would turn out to be an unnecessary, much costlier repair. He even called to make sure everything was still running smoothly a couple weeks later! It doesn't hurt that the company has very customer-friendly policies: responsive 24 hour service (not just lip service), no diagnostic charge if a repair exceeds the cost of the visit, and no charge for any subsequent visits for the same problem within 30 days. Trustworthy, reliable repair is notoriously hard to find, but I've found it here! (Note: I've also put this review on Yelp because this company deserves some well-earned praise.)
Response from BW/Cook Service Experts
"Our business is built on our reputation and the feedback we receive from customers like yourself helps to drive our continued success. We are so delighted to hear of your satisfaction with the work that was provided by Marty! Thank you for taking the time to write is delightful review we appreciate it and your business."
Barbara J.
Aug 2017
He didn't try to oversell. He cleaned everything and was very kind and respectful.
Response from BW/Cook Service Experts
"We appreciate your business and look forward to continue working with you!"
Marnie S.
Jun 2017
I have a maintenance contract. On price, I don't really have a comparison. Their quality is why I haven't changed from them.
Response from BW/Cook Service Experts
"Thank you for taking the time to write this review. We are happy to hear of your satisfaction with the work that was provided!"
Mehdi K.
May 2017
I use them twice a year. I would use them again.
Response from BW/Cook Service Experts
"Thank you for choosing us to help make sure your system is ready to keep you comfortable all season long!"
Mehdi K.
May 2017
They are local. They are a big company. Cost is market value. The service call is for 2 maintenance A/C and furnace. I would use them again. It is pretty standard service, and reliable. The left the work area pretty good.
Response from BW/Cook Service Experts
"Thank you for choosing us to help make sure your system is ready to keep you comfortable all season long!"
Marge F.
Apr 2017
They were very responsive, gave us the estimate and told us to call them if we decided to go with their company. We proceeded to go with BW Cook and everyone, from the front office, to the salesperson to the installers were professional, courteous and kept us informed of what was going to be done. Awesome experience having these people service us with our heating and cooling needs. Would recommend this company anytime..
Response from BW/Cook Service Experts
"We are happy that the entire team worked together to provide you with an excellent experience and we appreciate you choosing BW/Cook Service Experts!"
Ronda H.
Feb 2017
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Response from BW/Cook Service Experts
"Thank you for choosing us to help make sure your system is ready to keep you comfortable all season long!"
Ronda H.
Feb 2017
I buy the yearly service. They do the furnace in the fall and the air conditioner in the spring. What really sold me on them was this past summer, I guess, they were doing maintenance on my air conditioner. The man next door came over in a panic because it was a very hot day, his air conditioner wasn't working. When he finished up with mine, he went next door and helped him out. He saw the truck in my driveway and came over and just asked him if he could come over and take a look and he did. That's customer service.
Response from BW/Cook Service Experts
"We appreciate your business and are happy that you enjoy working with the team. We look forward to continue working with you and hope you (and your neighbor!) are staying warm and cozy this winter!"
Rich P.
Jun 2016
.
Response from BW/Cook Service Experts
"Thank you for this great feedback!"
Gena T.
May 2016
unknown
Response from BW/Cook Service Experts
"We appreciate your business and thank you for this great review!"
Mark O.
Jul 2013
The Technicians were very prompt appointment was made for 7/10/2013 and they were very prompt and the custom installation went without a hitch they arrived at 0800 and were completely finished by 7:00 PM complete including clean up.
Installation was very timely and I would recommend them highly. The installation involved custom duct work and fitting, and working underneath a trailer. They were very professional and courteous through out the entire installation.
Installation was very timely and I would recommend them highly. The installation involved custom duct work and fitting, and working underneath a trailer. They were very professional and courteous through out the entire installation.
Response from BW/Cook Service Experts
"Thank you for taking the time to write this outstanding review. It's great to know that you're happy with the work Service Experts Heating & Air Conditioning did for you. Please let us know if there is anything else we can do for you."
Licensing
State Contractor License Requirements
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FAQ
BW/Cook Service Experts is currently rated 4.5 overall out of 5.
BW/Cook Service Experts accepts the following forms of payment: CreditCard
Yes, BW/Cook Service Experts offers free project estimates.
No, BW/Cook Service Experts does not offer eco-friendly accreditations.
No, BW/Cook Service Experts does not offer a senior discount.
Yes, BW/Cook Service Experts offers emergency services.
No, BW/Cook Service Experts does not offer warranties.