American Sunspace Additions

Workers were always on time and worked well together. Job was finished in about two weeks.

Not good. Sewer pipe was severed. One window glass failed. Door bottom came apart. Paint coming off of door.

The installers cut our sewer pipe when they installed the footings. They repaired it incorrectly and covered it before the inspector came to approve the repair. Our sewers backed up 3 months later, and we had to re-route the sewer pipe away from the sunroom costing us approximately $7,000. We approached American Sunspace about paying for the re-routing. The sewer repair company gave them an estimate for re-routing. American Sunspace said it was too much. We negotiated with American Sunspace to pay $1,400 of our repair. The sunroom was finished in May and when winter came, the door would rub on the frame and was very difficult to get open. I called, and they told me that the sunroom does not move, even though, I know it did because the door wouldn't open. They said they would send somebody to fix. Talked to several people about them coming out and adjusting the door. No one ever showed up. I also complained about the paint coming off the door on the exterior side. Nothing was done. I complained about a seal being broken on one of the windows. After several calls their insistence that I pay $250 for a service call, I told them I should not have to pay for a service call for material that was defective. We agreed that they would replace the window and if the installer, Mike, determined that the window was defective I would not have to pay the $250 service call. In July, Mike came out and replaced the window. He had to take the window apart to get it out because the opening was not square and had a difficult time getting the new one in. He determined that the window was defective. I also told Mike about the door bottom (rubber gasket) coming lose on the door. He said he would have the factory send one. We told him we would install it. It never came. I have called approximately every six months since July, 2015 and talked with Russ about getting the door bottom before winter. It never came. I called Russ approximately every 3 months, and he kept telling me that he would turn it in. We also talked to sales reps at the Home Show the last 2 Januarys letting them know about the problems. Several weeks ago, I finally called Cheryl at the factory and she said she would put a work order in for the door bottom. A few minutes later, she called and said they would not send out the door bottom because I refused to pay the $250 for the wind. I told her I wasn't supposed to pay for the window because Mike said it was defective. She told me that they only cover labor for 1 year and we are past the 1 year warranty period. This is when I started to tell her about all of the problems I have had with them responding to me and that I probably called before the year was up, and they would not respond. She finally said she would have Mike call me. That was approximately 2 weeks ago, and, of course, no response. Several months ago, during one of the wind storms, the aluminum fascia came off of the sunroom. We determined there was only one nail hold the aluminum in place. We paid for a new piece and installed it ourselves.

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There were a few problems the day of delivery. But they were handled in a timely manner.

-  Selected American Sunspace Additions because of the quality of materials
   (compared to their competitors) and use of their own experienced
   construction crews 

1. -  Some delay in start date and initial scheduling issues
2. -  Project was completed within 15 business days by a team of two men (Mike
3.    Provo and John Hurst III)
4. -  Mike and John made excellent suggestions and were receptive to our ideas

• -  Met or exceeded all building code requirements
• -  Very customer-oriented and responsive
• -  Mike and John were pleasant, courteous, and trustworthy; they went out of
•    their way to please us
• -  We are extremely pleased with the end result and highly recommend this
•    company
•   

We are really very pleased with them all the way around. They were very professional, very right up front, and they weren't pushy. They had the whole thing done in less than a week and their price was the best. It's really the best work I've ever seen for something like this.

The initial installation seemed to go very well. They were prompt and got the job done quickly. However, the skylights leaked from the beginning and scheduling service with this company is problematic.  The only work on Saturdays and only come out if they have other work in the area and frequently don't show up at all when promised. They try to do the cheapest fix possible, only to have it not work. We had them hear at least 6 times before they finally replaced the skylights - which appeared to finally resolve the issue. It took about a year to get this resolved. 
Then after about 6 years, a tree fell on the roof. They were prompt in getting the sunroom repaired, which required replacing 1 wall with all the windows and the roof (including the skylights). Again the skylights leaked from the begining and the same problems existed with getting a service call. We finally contacted the BBB to try and resolve the problem. At which point the owner called us and screamed at us for doing this. They did come out and do another repair. It did not rain for an extended period and we were asked by the BBB to tell them if the problem was resolved. We ran a hose on the roof and it appears to be resolved - But when the first rain came - the skylights still leaked. 
After dealing with this company for a year trying to resolve the problem, we paid someone else to put a new roof on the sunroom. Which did resolve the problem - at a cost of $1000. 
Since the sunroom was repaired, the new windows do not work correctly, they do not fit well and are very difficult to remove for cleaning. I would not recommend this company to anyone. Service after the sale is terrible. It's problematic to schedule and they only show up part of the time when they are scheduled. Then since they try to do the minimal amount of work, it doesn't correct the problem.

The whole job, from start to completion took a total of 7 working days, with all three in attendance. We love the final room and hope that it will add years of enjoyment to our family and home. If you want to use a credit card for frequent flier miles, do it on your FIRST installation payment. They wouldn't accept it after that. We paid by check for a total of 3 payments.

They did a great job. We use the room constantly. It's a great room. Neat guys did a wonderful job.  We're very happy with it. Our only regret is that we didn't build it big enough.

After considering various room addition companies, we selected American Sunspace Additions.  This company was chosen based on their experience in seamlessly integrating additions onto existing structures as opposed to obvious "add on rooms".  After visiting their show room and studying many representative photos of additions they had designed & built for homes in Indiana, we were impressed with their approach as well as the materials they use.  In a majority of the examples we viewed, the additions were natural extensions of the base structure.   Their additions were so well integrated into the base house, they could have been part of the original construction.  Besides providing added year-round living space, we wanted to enhance the value of our home.

During our initial consultation, we were particularly impressed with their sales representative - John Hurst.  He was attentive to our desires and expectations for the addition.  He listened and then proposed alternative approaches that incorporated our ideas.  Once the contract was consummated, we met with Jeff who is their hands-on design engineer.  It was his challenge to figure out how to incorporate the room configuration onto our existing house.  We appreciated his thoroughness and exacting attention to detail.  We later learned that because of his meticulous detail work, Jeff does the final layout design work for a majority of their additions.  

When construction commenced, there were occasions when Jeff would come to the project and envision upgrades/ improvements to the room.  Without exception, all improvements were incorporated and without any change in the contracted price.  In several instances, these modifications enhanced the functionality and natural integration of the addition into the house footprint.  They were all great ideas.

Construction commenced within 2 weeks and the project was completed on time (3 weeks) and on budget.

This company exceeded our expectation from beginning to end.  There were never any surprises!  They injected innovative design and construction techniques, they used quality materials and their construction personnel were professional, respectful and neat.  When the project was completed, one could not tell that the new addition had not been part of the original structure.  They left our grounds around the new room as they had found it.  On two occasions following completion of the room, the job site manager stopped by to inquire as to whether there were any issues or anything else we wanted done on the room.

While we initially had reservations on awarding a project of this magnitude, the professionalism exhibited by all American Sunspace personnel with whom we interacted gave us assurance that we were working with a reputable, reliable company that had the knowledge and experience to not just meet but exceed our expectations.  It was refreshing and rewarding to have such a positive experience with a local home improvement company.

We love our new addition and are appreciative of the great ideas and workmanship that went into it.

Signed contract on 2/9/08 with expected instalation in 6 to 8 weeks. After calling Jacky at the office 3 times to get an appointment to have windows measured, got it set for 3/29/08 (7 weeks into contract). 3/24/08 due to cut in pay at work called Scott Kopinski (Sales person) to see if we could hold off on replacement windows and just move ahead with the Bay Window. Scott said installer had stopped out when we were not at home and may have measured and already made the windows. He would check with owner. 3/29/09 installer arrived a hour and half late to measure for windows. Bob said that he had not measued when he stopped previously. 3/31/08 followed up with Scott on status of request. He had not been able to contact owner. When I informed him regarding the fact that the windows had not previously been measured, Scott said that they may have rough cut the window pieces to the measurements he took when he sold us the windows. He would be talking to the owner the next day and find out. 4/7/08 I called Scott to find out what he came up. We agreed that with a 30% deposit they would hold the price and instalation until we were ready. 4/11/08 called requesting a call from owner to discuss our experience so far. No return call from owner (Jeffrey Wallar). After three calls from us to Scott Kopinski to schedule instalation of bay window we were able to get a call from their office and scheduled it for 4/21/08. Also, placed three calls to request a call from owner Jeffrey Wallar none of which was returned. 4/21/08 instalation was set for 9:00. With no one showing up by 10:00 we called the office to find out were they where. We were told they would be here at 11:00. Once again we requested to talk to the owner. At 11:00 we received a call that they would not be here until noon. After a lengthy conversation I got Cheryl to forward my call through to Jeffrey Wallar. We had a bad connection and I requested Jeffrey to call me back in hopes of getting a better connection. He refused. Jeffrey became very defensive when presented with the run around that Scott gave us and lack of follow up as promised us by the office people. He did not want to bother with us. They arrived at 12:30 and installed the bay window. It fit nicely and they did a very nice job of installing it. We scheduled to have the five replacement windows installed on 10/30/08. It was moved to 10/31/08. They came and removed the five windows. When they put the windows in they did not fit as I expected. There was a gap along the side of each almost as wide as a Bic pen (see picture). The bottom of each window needed to be shimmied up with a 3/4 inch board with another board placed along the top to fill in the gap. Due to the the gap they needed to replace the siding below and above the windows. Due to fourteen years of fading we ended up with two tone siding on our house as seen in the picture. 12-11-09 we noticed condensation on all of the windows (Note the two pictures from opposite ends of the house). Also, the curtains in the living room was blowing in from the wind coming in around the windows. I contacted Julie who said she would have JC call to arrange to come out and check the windows. 12-17-09 I called again and was told that Julie was in a meeting. They would have Julie call me back. 12/22/09 and 1/7/10 I called again and recieved their voice mail. I left messages requesting a return call to discuss what was being done. Four calls and a month later we have not received any response from American Windows.

The work turned out very good. It made a big difference this winter. We didn't have ice on the windows and curtains blowing. They did a good job.

We looked at several systems and felt the quality and the customization of their's was the best. He had better ideas than the other companies. They went to a home show and then ended up getting all these other jobs, but he was able to work us in pretty quickly.

They built it in the worst snow storm in February, and the only complaint that I had was the cleaning but it was unavoidable because of the blizzard.

They built an addition 21' by 14' onto my lower story, with same dimensions above it for my four-season room. Roof is a gable, tied into the house roof at right angles, with matching shingles and glass in the gable. Windows all around are sliding ones, with screens. Glass patio door between house and four-season room. Exterior is vinyl siding painted to match the house bricks. Electrical outlets and installation of my electrical items (lights and fan) were included. They provided an A/C heat unit for each room. Rooms are carpeted. Windows were expertly installed and trimmed out beautifully. Downstairs room has standard-size double-hung windows and an exterior door. The project went smoothly and was complete 21 days from start. Many days had a crew of 6 working long hours. They made every effort to comply with my special requests in most instances.

I DIDN'T LIKE THE SALE REP, BECAUSE HE LIED TO ME AT THE STORE. THEY MESSED SOMETHING UP ON THE DECK AND WE HAVE CALLED THEM THREE TIMES TO HAVE THEM DO REPAIRS. THEY STILL HAVEN'T COME BACK.

It was just poor service.

GREAT JOB! WE ARE VERY PLEASED WITH THE QUALITY OF WORK AND THE DEPENDABILITY OF THIS COMPANY. WE HAVE ENJOYED OUR NEW SPACE FOR OVER A MONTH AND THERE HAVE BEEN NO ISSUES.

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BEHIND SCHEDULE IN FINISHING ROOM. AND WERE PROBLEMS AND MISTAKES MAKE DURING BUILDING. I KEPT CALLING TO HAVE DAMAGE CORRECTED. PEOPLE WE WERE DEALING WITH WERE NO LONGER WITH CO. I HAD TO KEEP CALLING THEM THROUGHOUT PROCESS